Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email
Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email
Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email
Simple
Multichannel
Cost-effective
Clean and intuitive interface for quick submission of support requests. Connect your team with your customers in one place.
Activate multiple channels to reach you. Let customers get in touch with you through the portal or by email while keeping your team working in Jira.
Allow your Jira users to freely communicate with external customers and colleagues from other departments under the same account without extra fees.
More details
This is add-on from StiltSoft team. We're Atlassian Verified Vendor and Silver Solution Partner with more than 3,400 customers worldwide.
Here are some use cases of our solution:
◦ Issue reports from external users.
Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
◦ Collaboration within departments.
Setup a corporate forum for discussing business issues and sharing initiatives between departments.
◦ Communication with contractors, suppliers, third-party companies.
Accelerate the service provision to any third parties through the dedicated portals.
◦ Comprehensive insight for product managers, marketing analysts, and product owners.
Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.
Haven't found your use case? Check out our documentation or visit our demo stage.
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Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
StiltSoft is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2018-12-19
Summary
Embedding of images and files into emails and option to become assignee
Details
New in this releaseAdded an option to assign requests to yourself when replying to tickets.
Now you can quickly become an assignee on the request.
The new version of add-on also includes the following features:
- Added the embedding of images and attaching of files into email notifications.
Fixed in this release
- Resolved the issue with showing emoticons in replies.
- Resolved the issue with parsing the customer name from the received emails when there was no full name in the email metadata.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Customer Case - Jira Support & Feedback.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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