7
160
Customers have installed this app in at least 160 active instances.

    Customer Case - Jira Support & Feedback

    by StiltSoftTop Vendor
    StiltSoft is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud
    Supported
    StiltSoft supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email

    Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email

    Facilitate customer service in Jira. Communicate with customers or within departments via web portal or by email

    Simple

    Multichannel

    Cost-effective

    Clean and intuitive interface for quick submission of support requests. Connect your team with your customers in one place.

    Activate multiple channels to reach you. Let customers get in touch with you through the portal or by email while keeping your team working in Jira.

    Allow your Jira users to freely communicate with external customers and colleagues from other departments under the same account without extra fees.

    More details

    This is app from StiltSoft team. We're Atlassian Verified Vendor and Silver Solution Partner with more than 3,400 customers worldwide.

    Here are some use cases of our solution:

    ◦ Issue reports from external users.

      Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.

    ◦ Collaboration within departments.

      Setup a corporate forum for discussing business issues and sharing initiatives between departments.

    ◦ Communication with contractors, suppliers, third-party companies.

      Accelerate the service provision to any third parties through the dedicated portals.

    ◦ Comprehensive insight for product managers, marketing analysts, and product owners.

    Haven't found your use case? Check out our documentation or visit our demo stage.

    Reviews for cloud

    (7)
    Sign in to write a review
    by Marco Vögeli on 2019-08-08
    A very good piece of software with very good first class service/support provided! We are a small consulting company and use Customer Case for customer support. It contains all functionality we need. The price is very reasonable for what it is. Thank you StiltSoft, for this great tool!
    1 out of 1 found this review helpful
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    by Guido Leenders on 2019-05-28
    Have been running it for some time for public and closed communities, with maybe 5 actions per day currently. Takes some time getting used to in that the interaction takes place in a separate tab under activities, so some user where using the wrong tab to enter their content. Is not yet substitute for stackoverflow.com style of forums but has potential.
    2 out of 2 found this review helpful
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    by Austin Sasko on 2018-11-21
    My organization has been looking for a tool that does what Customer Case does for quite some time. Customer case can act as a Customer forum, a Q&A portal, an ideas feedback area, or a SSO support area. All of these are done awesomely and with great support from the team. I found a couple minor issues that were responded to and handled in a prompt manner. This plugin has accomplished what we hoped and gone above the bar of what we were expecting. Kudos to Dmitri, Vadim, and the team for their great responsiveness and assistance in meeting the benchmarks we had in deploying this.
    3 out of 3 found this review helpful
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    by Parker Lovelace on 2018-01-22
    An awesome add-on for anyone who wants to allow customers some real visibility into feature requests that already exist for you application as well as the ability to vote on the ones they like (crowdsourcing your product backlog). You can whitelist entire email domains for your biggest customers so they can have access to the list of features and voting without having to allow EVERYONE (including people you don't want to see the things that are being requested of your product) to have access.
    4 out of 4 found this review helpful
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    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    5 out of 5 found this review helpful
    Was this review helpful?YesNo
    Read more reviews

    Reviews for server

    (7)
    Sign in to write a review
    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    5 out of 5 found this review helpful
    Was this review helpful?YesNo
    by Robert Kromkamp on 2015-03-05
    Very nice add-on which helps to get user input by a forum without giving users access to JIRA.
    4 out of 4 found this review helpful
    Was this review helpful?YesNo

    Reviews for Data Center

    (7)
    Sign in to write a review
    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    5 out of 5 found this review helpful
    Was this review helpful?YesNo
    by Robert Kromkamp on 2015-03-05
    Very nice add-on which helps to get user input by a forum without giving users access to JIRA.
    4 out of 4 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.5
    per user/month
    Free 30 day trial
    101+ users? View additional pricing examples

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    StiltSoft is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2019-11-13

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Customer Case - Jira Support & Feedback.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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