509
Customers have installed this app in at least 509 active instances.
    by Communardo Products GmbHTop Vendor
    Communardo Products GmbH is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.2.0 - 7.12.3 and more versions
    Versions available for Jira Server 6.2 - 7.1.10
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Communardo Products GmbH supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Create powerful user profiles | Easily add click-to-call | Sync with user directories (LDAP/AD) to keep it all up-to-date

    Create powerful user profiles | Easily add click-to-call | Sync with user directories (LDAP/AD) to keep it all up-to-date

    Create powerful user profiles | Easily add click-to-call | Sync with user directories (LDAP/AD) to keep it all up-to-date

    Customize and synchronize profiles

    Improve Jira workflows and productivity

    Add hover previews and click-to-call

    Easily add new elements for languages, skills and expertise, and more - so users can quickly find the colleagues and answers they’re looking for. Sync with LDAP/AD to ensure that pictures and data are always up-to-date.

    Use profile data in custom fields and access that information in Jira Workflow post functions. E.g. automatically assign Jira issues to the manager of the reporter for clearance.

    With hover previews, users are instantly able to see additional profile information about the reporter, assignee and other participants - and then quickly reach them with the available click-to-call option.

    More details

    Great user profiles are just the start. This app gives you powerful new capabilities to improve Jira workflows and maximize productivity.

    • Robust customization options let you easily enhance profiles with new fields so that users can quickly find experts, reporting chains, and more.
    • Ensure that profiles are always up-to-date. Synchronization enables you to pull pictures and profile data directly from LDAP/AD repositories.
    • Improve and automate Jira workflows by using profile fields (e.g. manager, phone number) directly in Jira issues
    • Add user profile details for Jira Service Desk Customers as an agent - your Service Desk workflow is now complete
    • Use JQL queries to quickly find issues by the manager of the assignee or other profile field values.
    • Want to add powerful profile capabilities to your wiki? Check out User Profiles for Confluence.

    Reviews for cloud

    (12)
    Sign in to write a review
    by Joachim Suter on 2017-08-31
    Sehr gut! Super Integration in den Servicedesk. Endlich Telefonnummern, Kostenstellen, Lokationen und Bilder unserer Mitarbeiter!
    Was this review helpful?YesNo
    by ArpitaM on 2017-03-16
    The Add-on is simple and easy to use. The Custom fields part. Is there any way to provide conditions . Like if one field value is selected as 'yes' then the other custom fields would appear.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Arpita,

    thank you for the great review! We appreciate that you like our add-on and find it simple to use. Unfortunately we haven't had the mentioned requirement. I therefore created a new ticket which you can track at this link.

    Thank you for helping us make better add-ons!

    Kind regards,

    Max

    Communardo Support

    by First Last on 2017-03-14
    Hi all, Can you please tell me if there is a rest api for this plugin? And how user profile data is stored in db? I want to fetch user profile data and use it in jira tickets with the help of script runner. Thanks in advance.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello,

    thank you for the great review. We really appreciate your interest in our add-on. Unfortunately, we currently do not support this feature. We already have that requirement in our backlog. Please see the product ticket UPJ-56.

    Anyways we will have an important Update on this matter in the next few weeks so we recommend looking for add-on updates here. You will be able to display users at the issue if mapped correctly.

    Thank you for helping us make better add-ons!

    Kind regards

    Max

    Communardo Support

    by Admin - Shaun on 2017-02-24
    Very easy install and configuration. Works as expected!
    Was this review helpful?YesNo
    by Chip Pascoe on 2017-02-10
    This add-on sounds great! Will you be considering adding support for Data Center instances?
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Chip,

    thank you for your great review! Yes, this add-on will support Data Center in the next version. We will release this version in the upcoming weeks. If you haven't done so already, please add yourself as watcher for this add-on.

    Kind regards,

    Max

    Communardo Support

    Reviews for server

    (12)
    Sign in to write a review
    by MODIS on 2018-11-07
    amazing app)
    Was this review helpful?YesNo
    by Patrick Savago on 2018-08-16
    I had previously given a 3 star rating and have updated it to 4 stars because the feature that was lacking has been added and now fulfills all of our needs. https://jira.communardo.de/browse/UPJ-107
    Was this review helpful?YesNo
    by Daniel Eads on 2018-04-10
    We've been using this plugin since 2015. Syncing data from Active Directory is pretty easy once you know the field names. Having the Location and Department fields available on a hovercard has been a real timesaver for our Help Desk staff who need to find people's desks often or assign a software license to a specific department budget. The plugin also can pull in profile pictures (if available) from AD using the thumbnailPhoto attribute. With this enabled, profile pictures are tried in the following order, moving on if no picture is found. 1. thumbnailPhoto from AD 2. JIRA user-uploaded Avatar 3. JIRA generated letter - first letter of user's first name While Jira supports Gravatar, having it enabled will show a silhouette photo instead of a first-initial box on Agile boards. We opted to not enable Gravatar on our instances where Jira Software is used because of this. Encouraging people to upload photos in Outlook lets you pull them into a variety of systems through Exchange Web Services or through the LDAP attribute thumbnailPhoto (which this plugin goes for). If you're using AD, definitely give this plugin a spin to see how much user info you can display in Jira.
    Was this review helpful?YesNo
    by Joachim Suter on 2017-08-31
    Sehr gut! Super Integration in den Servicedesk. Endlich Telefonnummern, Kostenstellen, Lokationen und Bilder unserer Mitarbeiter!
    Was this review helpful?YesNo
    by ArpitaM on 2017-03-16
    The Add-on is simple and easy to use. The Custom fields part. Is there any way to provide conditions . Like if one field value is selected as 'yes' then the other custom fields would appear.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Arpita,

    thank you for the great review! We appreciate that you like our add-on and find it simple to use. Unfortunately we haven't had the mentioned requirement. I therefore created a new ticket which you can track at this link.

    Thank you for helping us make better add-ons!

    Kind regards,

    Max

    Communardo Support

    Reviews for Data Center

    (12)
    Sign in to write a review
    by Joachim Suter on 2017-08-31
    Sehr gut! Super Integration in den Servicedesk. Endlich Telefonnummern, Kostenstellen, Lokationen und Bilder unserer Mitarbeiter!
    Was this review helpful?YesNo
    by ArpitaM on 2017-03-16
    The Add-on is simple and easy to use. The Custom fields part. Is there any way to provide conditions . Like if one field value is selected as 'yes' then the other custom fields would appear.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Arpita,

    thank you for the great review! We appreciate that you like our add-on and find it simple to use. Unfortunately we haven't had the mentioned requirement. I therefore created a new ticket which you can track at this link.

    Thank you for helping us make better add-ons!

    Kind regards,

    Max

    Communardo Support

    by First Last on 2017-03-14
    Hi all, Can you please tell me if there is a rest api for this plugin? And how user profile data is stored in db? I want to fetch user profile data and use it in jira tickets with the help of script runner. Thanks in advance.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello,

    thank you for the great review. We really appreciate your interest in our add-on. Unfortunately, we currently do not support this feature. We already have that requirement in our backlog. Please see the product ticket UPJ-56.

    Anyways we will have an important Update on this matter in the next few weeks so we recommend looking for add-on updates here. You will be able to display users at the issue if mapped correctly.

    Thank you for helping us make better add-ons!

    Kind regards

    Max

    Communardo Support

    by Admin - Shaun on 2017-02-24
    Very easy install and configuration. Works as expected!
    Was this review helpful?YesNo
    by Chip Pascoe on 2017-02-10
    This add-on sounds great! Will you be considering adding support for Data Center instances?
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Chip,

    thank you for your great review! Yes, this add-on will support Data Center in the next version. We will release this version in the upcoming weeks. If you haven't done so already, please add yourself as watcher for this add-on.

    Kind regards,

    Max

    Communardo Support

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$13050 users$240100 users$440250 users$880500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Communardo Products GmbH is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.1.0 Jira Server 7.2.0 - 7.12.3 Released 2018-08-03

    Summary

    This release lets Jira Service Desk Agents add profile details for customers

    Details

    This release mainly adds a functionality, where Agents in Jira Service Desk now are able to edit additional profile details of customers. We also fixed a few bugs along the way.

    Read more about this release in our blog.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate User Profiles for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for User Profiles for Jira. You're prompted to log into MyAtlassian. User Profiles for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older User Profiles for Jira versions compatible with your instance, you can look through our version history page.

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