Assign & Escalate for Jira

for Jira Server 6.1 - 7.13.18 and more
83 installs
  • Unsupported
  • Jira Service Management
Free app

Round-robin and component based assignment to support teams you define

Create as many teams as needed for each project

Projects are aligned to specified role (and optionally components) within each project. These teams are used later in the provided workflow function.

Apply the workflow for Assignment and Escalation

Apply the workflow to initial Create transition, or any custom escalation transitions to assign to the specified team, round-robin manner.

Use components to auto-route tickets

Each team you create can be aligned to Components. If that component is applied at creation (via service desk, etc) then the ticket will route to the matching team.

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Component based assignment and escalation.