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    Assign & Escalate for Jira

    by Edward A Webbfor Jira Server 6.1 - 7.13.12 and more versions
    Versions available for Jira Server 6.0 - 6.0.8
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    Jira Service Desk
    This app is compatible with Jira Service Desk.
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    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Get it nowFree app

    Round-robin and component based assignment to support teams you define

    Round-robin and component based assignment to support teams you define

    Round-robin and component based assignment to support teams you define

    Create as many teams as needed for each project

    Apply the workflow for Assignment and Escalation

    Use components to auto-route tickets

    Projects are aligned to specified role (and optionally components) within each project. These teams are used later in the provided workflow function.

    Apply the workflow to initial Create transition, or any custom escalation transitions to assign to the specified team, round-robin manner.

    Each team you create can be aligned to Components. If that component is applied at creation (via service desk, etc) then the ticket will route to the matching team.

    More details

    There are no additional details.

    Reviews for cloud

    (15)
    Sign in to write a review
    by George Zhao on 2017-03-31
    why can't I add post function? the link is disabled.
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket, I can not provide assistance based on a review. YOU may not be a administrator with access.

    by Michael Callahan on 2016-09-22
    Looks like your MANIFEST.MF is missing some required data, probably explains the comments below indicating problems with 7.2.1: https://confluence.atlassian.com/jirakb/jira-error-bundlesversiondiscovery-can-t-read-manifest-of-file-827097993.html About to try adding the Bundle-Version manually (hooray!) to see if it works, will report back findings. Do you take PRs?
    Was this review helpful?YesNo
    Edward A Webb

    HI Michael!

    Most of the errors below were configuration issues (missing team names in workflow, etc). I don't know I've seen any tickets related to the error you linked, and know it was tested on JIRA 7 for the latest release. But I would welcome any PR you want to submit!

    by John Hartnett on 2016-08-10
    This was working well until we upgraded to Jira 7.1.9. Since then, it stopped escalating tickets and now we cannot add members to teams. It keeps saying "Recieved error code: 500, Internal Server Error". Any help with this would be appreciated.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket in the provided link and include application logs and screenshots to debug.

    by benj on 2015-08-10
    I installed this plugin today and so for it does not work. I am able to create a support team based on a project role, but when i got into it and try and make users assignable, I get a 404 error when i click "update assignments" I am running jira 6.4.1 and I have tried reinstalling the plugin and indexing jira.
    Was this review helpful?YesNo
    by Craig Gulliver on 2015-08-09
    Simple and straight forward to setup and use. Better yet, Edward Webb provides great service and support for this handy Jira add-on.
    Was this review helpful?YesNo
    Read more reviews

    Reviews for server

    (15)
    Sign in to write a review
    by Schuyler Bishop on 2018-11-09
    Hey Edward - Will you be upgrading this plugin so that it is compatible with Jira Server 7.12.1?
    Was this review helpful?YesNo
    by George Zhao on 2017-03-31
    why can't I add post function? the link is disabled.
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket, I can not provide assistance based on a review. YOU may not be a administrator with access.

    by Michael Callahan on 2016-09-22
    Looks like your MANIFEST.MF is missing some required data, probably explains the comments below indicating problems with 7.2.1: https://confluence.atlassian.com/jirakb/jira-error-bundlesversiondiscovery-can-t-read-manifest-of-file-827097993.html About to try adding the Bundle-Version manually (hooray!) to see if it works, will report back findings. Do you take PRs?
    Was this review helpful?YesNo
    Edward A Webb

    HI Michael!

    Most of the errors below were configuration issues (missing team names in workflow, etc). I don't know I've seen any tickets related to the error you linked, and know it was tested on JIRA 7 for the latest release. But I would welcome any PR you want to submit!

    by John Hartnett on 2016-08-10
    This was working well until we upgraded to Jira 7.1.9. Since then, it stopped escalating tickets and now we cannot add members to teams. It keeps saying "Recieved error code: 500, Internal Server Error". Any help with this would be appreciated.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket in the provided link and include application logs and screenshots to debug.

    Read more reviews

    Reviews for Data Center

    (15)
    Sign in to write a review
    by George Zhao on 2017-03-31
    why can't I add post function? the link is disabled.
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket, I can not provide assistance based on a review. YOU may not be a administrator with access.

    by Michael Callahan on 2016-09-22
    Looks like your MANIFEST.MF is missing some required data, probably explains the comments below indicating problems with 7.2.1: https://confluence.atlassian.com/jirakb/jira-error-bundlesversiondiscovery-can-t-read-manifest-of-file-827097993.html About to try adding the Bundle-Version manually (hooray!) to see if it works, will report back findings. Do you take PRs?
    Was this review helpful?YesNo
    Edward A Webb

    HI Michael!

    Most of the errors below were configuration issues (missing team names in workflow, etc). I don't know I've seen any tickets related to the error you linked, and know it was tested on JIRA 7 for the latest release. But I would welcome any PR you want to submit!

    by John Hartnett on 2016-08-10
    This was working well until we upgraded to Jira 7.1.9. Since then, it stopped escalating tickets and now we cannot add members to teams. It keeps saying "Recieved error code: 500, Internal Server Error". Any help with this would be appreciated.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Edward A Webb

    Please submit a support ticket in the provided link and include application logs and screenshots to debug.

    by benj on 2015-08-10
    I installed this plugin today and so for it does not work. I am able to create a support team based on a project role, but when i got into it and try and make users assignable, I get a 404 error when i click "update assignments" I am running jira 6.4.1 and I have tried reinstalling the plugin and indexing jira.
    Was this review helpful?YesNo
    by Craig Gulliver on 2015-08-09
    Simple and straight forward to setup and use. Better yet, Edward Webb provides great service and support for this handy Jira add-on.
    Was this review helpful?YesNo
    Read more reviews

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Basic support resources are available for this app.

    Vendor support resources

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.4.8.1 • Jira Server 6.1 - 7.13.12 • Released 2016-07-18

    Summary

    1.4.8.1 - Detects username changes and updates assignments automatically

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Assign & Escalate for Jira via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Assign & Escalate for Jira versions compatible with your instance, you can look through our version history page.

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