OVERALL RATINGS
INSTALLS
51
SUPPORT
- Partner Supported
Key highlights of the appzAgileConnect delivers rich Salesforce and Jira integration. Supports integration of Jira Issues with Salesforce objects
Reduce time for tracking issue resolutions
From within Salesforce, zAgileConnect allows you to create new or link to existing Jira issues, search for specific issues, track issue status, view details, link to any in the search result set, and directly edit.
Improve collaboration between teams
By enabling easy exchange of comments and attachments between Salesforce and Jira, zAgileConnect helps improve collaboration between Customer Support and Product Engineering teams
View Jira Issues on Case page in Lightning Console
Support agents in Salesforce can view and update Jira Issues within the context of the Salesforce objects (Case, Opportunities, etc.) to which they are associated.
Supporting media
More details
*Requires installation of Salesforce App compatible with this version*
Please visit the Salesforce AppExchange for further details.
zAgileConnect provides powerful bidirectional integration of information between Salesforce and Jira. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks. zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases. zAgileConnect allows Support teams to work efficiently with engineering.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.14.12-8-DC•for Jira Data Center 8.4.0 - 9.17.3
Release date
Oct 10th 2024
Summary
Bug fixes
Details
Fixes:
- Create Salesforce Custom Object records does not work from Jira Post Functions
- Concurrent Version(s) and/or Component(s) rename may fail to send Issue updates to Salesforce with invalid Issue Id null
Enhancements:
- Improved error handling when authenticating to Salesforce from Jira
Payment model
Paid via Vendor