zAgileConnect delivers rich Salesforce and Jira Server integration. Supports integration of Jira Issues with Salesforce objects
Reduce time for tracking issue resolutions
Improve collaboration between teams
Capture Account and Case metrics in Jira dashboard
From within Salesforce, zAgileConnect allows you to create new or link to existing Jira issues, search for specific issues, track issue status, view details, link to any in the search result set, and directly edit.
By enabling easy exchange of comments and attachments between Salesforce and Jira, zAgileConnect helps improve collaboration between Customer Support and Product Engineering teams
zAgileConnect provides built-in charts representing various Account and Case-related metrics in the context of issue resolutions in Jira. These charts also provide drill down to the next level showing issues in details.
More details
*Requires installation of Salesforce App compatible with this version*
zAgileConnect Salesforce Package
zAgileConnect provides powerful bidirectional integration of information between Salesforce and Jira. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks. zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases. zAgileConnect allows Support teams to work efficiently with engineering.
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Versions
Version 1.9.1-3 • Jira Server 7.0.0 - 7.9.2 • Released 2018-02-15
Summary
Release v1.9 for JIRA Server
Details
http://www.zagile.com/knowledgebase/zagileconnect-v1-9-release-notes/
Compatible with v1.8.x and 1.9 versions of the zAgileConnect Salesforce package
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate Connector for Salesforce and Jira Server via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Connector for Salesforce and Jira Server versions compatible with your instance, you can look through our version history page.
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