342
Customers have installed this app in at least 342 active instances.
    by TeamleadTop Vendor
    Teamlead is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.2.0 - 7.13.0 and more versions
    Versions available for Jira Server 6.2 - 7.1.10
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Teamlead supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Give customers free access to support and give all people in your company ability to resolve issues without additional cost

    Give customers free access to support and give all people in your company ability to resolve issues without additional cost

    Give customers free access to support and give all people in your company ability to resolve issues without additional cost

    Customer Portal

    Service Level Agreements (SLA)

    Duplicate issues

    You customer can easily get what they need to do to solve their problem with clear user friendly interface

    Set your response time for every action and you will know what you have to do first and your clients will know when will get the answer

    With function “Similar Issues Search” you can prevent duplicate issues

    More details

    HelpDesk for Jira add-on built by Teamlead, Atlassian Gold Solution Partner.

    Key highlights:

    • Don’t pay for support your clients - all external users for free
    • Every member of your team can help the customer no matter if he is from agents or not
    • Prevent duplicate issues with similar issues search
    • HelpDesk mail handler allows you to create new issues, comment, attachments, and even new HelpDesk users via mail
    • Set clients notification scheme as you wish.
    • Integrate with CRM for Jira to manage all relationships with your clients - companies, not only support for single customers.
    • Integrate with Calendar for Jira to plan calls or online meetings with your clients

    Our team is ready to customize HelpDesk for Jira in accordance with your requirements

    Ready to get closer with HelpDesk for Jira - try our Live demo or request online presentation with our expert.

    Reviews for cloud

    (5)
    Sign in to write a review
    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Markus Vogel on 2016-09-30
    Configuration does not work properly. Unable to save settings. No response to support request. We use JIRA 7.0.9.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    Teamlead

    Dear Markus, we don't see any issues created by you. Please use our Feedback form, describe your issue and we'll try to solve it in short time.

    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (5)
    Sign in to write a review
    by Tim McGrath on 2018-03-29
    Useful, configurable add-on that has enabled us to engage more parts of the business with its stripped down interface and attractive front end. Much cheaper than ServiceDesk and very well featured for the price. The Teadlead support team are excellent, always respond very quickly and work hard to solve issues.
    Was this review helpful?YesNo
    Teamlead

    Thank you Tim!

    Nice to hear such lovely feedback!

    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Markus Vogel on 2016-09-30
    Configuration does not work properly. Unable to save settings. No response to support request. We use JIRA 7.0.9.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    Teamlead

    Dear Markus, we don't see any issues created by you. Please use our Feedback form, describe your issue and we'll try to solve it in short time.

    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Reviews for Data Center

    (5)
    Sign in to write a review
    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Markus Vogel on 2016-09-30
    Configuration does not work properly. Unable to save settings. No response to support request. We use JIRA 7.0.9.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    Teamlead

    Dear Markus, we don't see any issues created by you. Please use our Feedback form, describe your issue and we'll try to solve it in short time.

    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$13050 users$240100 users$440250 users$880500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Teamlead is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.9.9 Jira Server 7.2.0 - 7.13.0 Released 2018-12-04

    Summary

    Support Jira 7.13.x

    Details

    New Features

    Improvements

    • Change the password in the email handler when you create issues by emails;
    • German translation;
    • Сustomizing the portal name;
    • Ability to display the sprint number on the user portal;
    • Improved performance for instances with a large number of projects;
    • Compatible with Checklist for Jira;
    • Showed a description of the attachment field in the customer portal
    • Translation of the section on Time Tracking Russian;

    Fixed Bugs

    • Incorrect link in the reset password;
    • When the SLA is frozen, the time is reset;
    • Minor bugfixes

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate HelpDesk for Jira - Support Portal & SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HelpDesk for Jira - Support Portal & SLA. You're prompted to log into MyAtlassian. HelpDesk for Jira - Support Portal & SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older HelpDesk for Jira - Support Portal & SLA versions compatible with your instance, you can look through our version history page.

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