HelpDesk for Jira - Customer Portal &SLA

by Teamlead
for Jira Server 8.15.0 - 8.20.0, Jira Data Center 8.15.0 - 8.20.0 and more
18
289 installs
  • Supported
  • Jira Service Management
  • Jira Software

HelpDesk for Jira is the main part of your service desk solution

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Customer Portals

One or multiple project-related or cross-project Customer Portals. You customers can easily get what they need to do to solve their problem with a clear user-friendly interface.

Service Level Agreements

Set your response time for every action and you will know what you have to do first and your clients will know when will get the answer.

Use the OLA functionality – the time limit rules set for each involved team.

Tips&Tricks for agents

Help your agents to make their work more productive avoiding chores - comments templates, similar issues, creating ticket from a comment and more.

More details

HelpDesk for Jira app built by Teamlead, Atlassian Gold Solution Partner as affordable Service Desk solution with advanced features

Key highlights:

  • Multiple (single-project or cross-project) customer portals with unique customizable appearance.
  • Request tracking section with customizable layout.
  • Confluence integration.
  • Two-level SLA allows controlling not only the overall issue SLA but also the team-based SLA (~OLA) for the issue.
  • Similar Issues search.
  • The main Comment button is for an internal comment, not for a public one.
  • Quick creation of a new issue from a comment.
  • Collecting customer satisfaction via email.
  • Canned responses (comment templates) for your agents.
  • Extended mail handler for working with unlicensed users.
  • Compatible CRM for Jira app for managing customers.

For more capabilities try our new Catalog for Jira app. It's a great solution for storing the cross-project lists of different entities right in your Jira. For example, you can organize your Service Catalog there.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

Resources

Gallery

Confluence integration - show relevant articles while creating a ticket