HelpDesk for Jira - Customer Portal & SLA

for Jira Server 8.20.0 - 9.13.2, Jira Data Center 8.20.0 - 9.13.2 and more
199 installs
  • Jira Software

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Versions

Version 2.1.23Jira Server 8.20.0 - 9.13.2

Released: Feb 14th 2024

Summary

Bugfixes. improvements and Jira 9.12 compatibility

Details

Improvements and new features:

  • Gadget for SLA 2.0 is added.
  • The ability to set breaks for SLA 2.0 is added.
  • Clone issue action is added.
  • The ability to display User picker (single user) field type on the My Issues screen.

Bugfixes:

  • HelpDesk Mail Handler on Jira 9.10 is fixed.
  • "Create issue from comment" toggle not responding is fixed.
  • Incorrect display of HelpDesk Satisfaction Pie Chart gadget name on Dashboard is fixed.
  • CC Assignee check-box in Mail Handler not working correctly is fixed.
  • Incorrect time on the View screen for Date Time Picker type fields is fixed.