• HD Mail Handler + browser Outlook mail client: bug with incoming mail images displaying was fixed.
• Portal Appearance: requests are centered (max 3 in a row) if the horizontal alignment is selected.
• Portal: portal search minor improvements
• Canned Responses: options scroll was improved.

• HD Mail Handler + browser Outlook mail client: bug with incoming mail images displaying was fixed.
• Portal Appearance: requests are centered (max 3 in a row) if the horizontal alignment is selected.
• Portal: portal search minor improvements
• Canned Responses: options scroll was improved.

• Customer Portal: field is not displaying on issue creation screen, if its context doesn't match project and issue type of current request.
• My issues section: export of "Updated" and "Resolution date" fields now works correctly.
• Login and Sign-up pages now display appearance settings from Default portal.
• Error in comments section when login with the private link was resolved.
• "Wiki articles for HelpDesk" field: problem with connection to Confluence timeout was resolved.
• Problem with incorrect screen displayed while request creation was fixed.
• Bug with excess history in issue from SLA 2.0 field was fixed.
• Bug with incorrect name of the file downloaded from portal issue was fixed.
• Customer Area: the bug with extra login request via a private link was fixed
• The issue update event won't be fired when an issue reporter is set to an actual request author.

• Customer Portal: field is not displaying on issue creation screen, if its context doesn't match project and issue type of current request.
• My issues section: export of "Updated" and "Resolution date" fields now works correctly.
• Login and Sign-up pages now display appearance settings from Default portal.
• Error in comments section when login with the private link was resolved.
• "Wiki articles for HelpDesk" field: problem with connection to Confluence timeout was resolved.
• Problem with incorrect screen displayed while request creation was fixed.
• Bug with excess history in issue from SLA 2.0 field was fixed.
• Bug with incorrect name of the file downloaded from portal issue was fixed.
• Customer Area: the bug with extra login request via a private link was fixed
• The issue update event won't be fired when an issue reporter is set to an actual request author.

Features

• Customer Area: the ability to edit own comments and manage watchers via Customer Area was added (works according to permissions).
• HD Email Handler: a new parameter was added that allows displaying the email TOs in the selected issue's field on creation via email.

Improvements

• HD Email Handler: displaying of the incoming inline attachments was improved.
• Customer Area: when unauthorized user reset their password via Customer Area, the relevant system notification refers to HelpDesk, not to Jira.
• Customer Area: the screen that is displayed after the password reset now doesn't contain the link to HelpDesk (in case there is also Jira Service Desk on the instance) not to confuse the Service Desk customers.
• Customer Area: password reset via HelpDesk interface will now send the HelpDesk-relevant notification, not the standard Jira one.

Features

• Customer Area: the ability to edit own comments and manage watchers via Customer Area was added (works according to permissions).
• HD Email Handler: a new parameter was added that allows displaying the email TOs in the selected issue's field on creation via email.

Improvements

• HD Email Handler: displaying of the incoming inline attachments was improved.
• Customer Area: when unauthorized user reset their password via Customer Area, the relevant system notification refers to HelpDesk, not to Jira.
• Customer Area: the screen that is displayed after the password reset now doesn't contain the link to HelpDesk (in case there is also Jira Service Desk on the instance) not to confuse the Service Desk customers.
• Customer Area: password reset via HelpDesk interface will now send the HelpDesk-relevant notification, not the standard Jira one.

Request Tracking: 'My Issues' section tab bug was fixed

Request Tracking: 'My Issues' section tab bug was fixed

• Customer Portal: portal search speed was improved
• Customer Area: global portal pages (My Issues, profile, etc.) inherit the interface settings (except banner) not from the last visited portal but from the default one.
• Customer Area: performance improvements

• Related Issues: the button won't be available if there are no settings for this project/issue type combination
• My Issues: bug with request search by issue key (in case of Oracle DB) was fixed
• Customer Area: issue restrictions & schemes settings were moved to the overall Customer Area level from the portal-specific level. (!) While updating please check the settings were transferred correctly in case you had more than one portal.
• Wiki Articles for HelpDesk (custom field): minor usability improvements
• Wiki articles for HelpDesk (custom field): now articles auto-populating reacts correctly to the inline summary editing
• Customer Area: inline image "copy-paste" bug was fixed
• Minor visual improvements

• Customer Portal: portal search speed was improved
• Customer Area: global portal pages (My Issues, profile, etc.) inherit the interface settings (except banner) not from the last visited portal but from the default one.
• Customer Area: performance improvements

• Related Issues: the button won't be available if there are no settings for this project/issue type combination
• My Issues: bug with request search by issue key (in case of Oracle DB) was fixed
• Customer Area: issue restrictions & schemes settings were moved to the overall Customer Area level from the portal-specific level. (!) While updating please check the settings were transferred correctly in case you had more than one portal.
• Wiki Articles for HelpDesk (custom field): minor usability improvements
• Wiki articles for HelpDesk (custom field): now articles auto-populating reacts correctly to the inline summary editing
• Customer Area: inline image "copy-paste" bug was fixed
• Minor visual improvements

Features

• Customer Area: a new page – Home Page with the list of portals – is now available. In case you have more than one portal, you can set this page to be the default one and appear after login to the Customer Area. Set the banner if required.
• A customer portal description is now available in the Portals section to make the portal choosing easier for your customers.

Fixed Bugs

• Jira System announcement banners are not visible in the Customer Area anymore
• Request name cropping in the horizontal theme was eliminated.

Features

• Customer Area: a new page – Home Page with the list of portals – is now available. In case you have more than one portal, you can set this page to be the default one and appear after login to the Customer Area. Set the banner if required.
• A customer portal description is now available in the Portals section to make the portal choosing easier for your customers.

Fixed Bugs

• Jira System announcement banners are not visible in the Customer Area anymore
• Request name cropping in the horizontal theme was eliminated.

Improvements

Customer Area: Multiple portals with the ability to brand them differently are now available for your customers.

Note that all portals have the same access permissions for now. The future improvements are going to include the home page for the whole Customer Area and the permissions splitting for the portals. Stay tuned!

Fixed Bugs

• General: Schedule Issues and Set Issue Security project permissions bug was fixed – now those actions on the Portal are only available for users with the relevant permissions within projects.
• Request Tracking: 'My Issues' search by key and summary was fixed.
• Customer Portal: the "empty page" bug was fixed.

Improvements

Customer Area: Multiple portals with the ability to brand them differently are now available for your customers.

Note that all portals have the same access permissions for now. The future improvements are going to include the home page for the whole Customer Area and the permissions splitting for the portals. Stay tuned!

Fixed Bugs

• General: Schedule Issues and Set Issue Security project permissions bug was fixed – now those actions on the Portal are only available for users with the relevant permissions within projects.
• Request Tracking: 'My Issues' search by key and summary was fixed.
• Customer Portal: the "empty page" bug was fixed.

• Vertical Portal layout (now you can choose between horizontal and vertical ones).
• Ability to display the SLA 2.0 custom fields as columns in the Issue Tracking section.
• Russian translation added for the Portal Search field.

• Vertical Portal layout (now you can choose between horizontal and vertical ones).
• Ability to display the SLA 2.0 custom fields as columns in the Issue Tracking section.
• Russian translation added for the Portal Search field.

• Customer Portal Search: confluence search logic was fixed, now searching within page titles and labels, not within page body.
• Customer Portal localization: all portal pages are now translated to the default system language (if the user localization settings were not changed).
• Customer Portal: bug with permissions to create requests was fixed.
• My Issues Section: the issue key filter bug was fixed.
• My Issues Section: the confusing number that hadn't met the real number of issues on the tab was hidden. (Displaying the real number of issues on the tab would significantly affect performance).

• Customer Portal Search: confluence search logic was fixed, now searching within page titles and labels, not within page body.
• Customer Portal localization: all portal pages are now translated to the default system language (if the user localization settings were not changed).
• Customer Portal: bug with permissions to create requests was fixed.
• My Issues Section: the issue key filter bug was fixed.
• My Issues Section: the confusing number that hadn't met the real number of issues on the tab was hidden. (Displaying the real number of issues on the tab would significantly affect performance).

Portal Search functionality improvements

Please check the release notes before update: https://wiki.teamlead.ru/helpdesk/latest/release-notes

Portal Search functionality improvements

Please check the release notes before update: https://wiki.teamlead.ru/helpdesk/latest/release-notes

Fixed Bugs

• General: HelpDesk superuser mentions in the History section an Activity Stream gadget was eliminated.
• General: now you can search for HelpDesk issues by the creator (the real creator will be taken into account, not the superuser).
• Customer Portal: The Fix/Versions, Labels, Components fields now work correctly on the portal issue edit screen.
• Portal Page: the ability to use tabs and custom expands was added.
• Portal Page: Confluence integration bug on the Portal was fixed.
• My Issues: bug that allows users to delete others' attachments on the Portal with ignoring the project permissions was fixed.
• HD Notifications now work correctly with the bulk change of issues.

Fixed Bugs

• General: HelpDesk superuser mentions in the History section an Activity Stream gadget was eliminated.
• General: now you can search for HelpDesk issues by the creator (the real creator will be taken into account, not the superuser).
• Customer Portal: The Fix/Versions, Labels, Components fields now work correctly on the portal issue edit screen.
• Portal Page: the ability to use tabs and custom expands was added.
• Portal Page: Confluence integration bug on the Portal was fixed.
• My Issues: bug that allows users to delete others' attachments on the Portal with ignoring the project permissions was fixed.
• HD Notifications now work correctly with the bulk change of issues.

New SLA functionality

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.13

New SLA functionality

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.13

It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: select list default value displaying at the is fixed.
• Customer Portal: the issue priorities are now limited by the relevant project priority options
• Minor bugfixes.

HelpDesk 1.9.10 Release Notes

New features

• Administration: an ability to show captcha after a set number of unsuccessful login attempts
• Administration: an ability to hide the [cid:] attachments references in comments when replying using outlook

Improvements

• Jira Interface: auto log-in to HelpDesk set up when logged in to Jira (and conversely)
• Administration: HelpDesk audit log added
• Customer Portal: language selection layout changed
• Customer Portal: Assignee and Reporter fields' filters don't allow auto-complete due to security reasons
• Issue Screen: related issue creation is available now in the "More" issue menu
• Issue Screen: an ability to copy&paste an issue link to be visible within HelpDesk conversation
• Issue Screen: comment template can now be shared with user groups

Fixed Bugs

• comment templates functionality and permissions fixed up
• similar summary issues search on the portal fixed up
• login link enabled in the created issue notification
• minor bugfixes

New Features

• Customer Portal Page
• Comments Security

Improvements

• Change the password in the email handler when you create issues by emails;
• German translation;
• Сustomizing the portal name;
• Ability to display the sprint number on the user portal;
• Improved performance for instances with a large number of projects;
• Compatible with Checklist for Jira;
• Showed a description of the attachment field in the customer portal
• Translation of the section on Time Tracking Russian;

Fixed Bugs

• Incorrect link in the reset password;
• When the SLA is frozen, the time is reset;
• Minor bugfixes

Release notes

Improvements

• SLA field now dynamic (doesn't need to be reloaded)
• JEditor support added
• French translation added
• HD users login event now logged in Jira DB
• HD now respects JSU Validator
• HD now respects Jira Attachment max size
• Multi-Level Cascading Select List works

Fixed Bugs

• Remember My Login not working
• Cannot create issue due to Russian locale
• Custom Field Default Value not working in HD
• User automatic logout due to HD
• Apostrophe (') in Project name causes error
• Minor bugfixes

New Features

• Restrict attachments visibility
• Saving CC addresses in issue field
• Issue export, issues view and attachments download logging
• HelpDesk Comment Sort Order

Fixed Bugs

• More than 30 bugs fixed.

Release notes

New Features

• Improved Translation Mechanism.
• More security of passwords store.
• New Date/Time customfield for storing the date/time of Customer Satisfaction estimate.
• Now you can hide Company field on SignUp form.
• Improved usability of HelpDesk Administration menu.
• Customer Satisfaction settings were moved to CS customfield. See the guide Customer Satisfaction.

Fixed Bugs

• User couldn't filter issues in My Issues screen by Issue Type.

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.5

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.4

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3.16

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3

• Admin page redesign
• Some bugfixes

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.1

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.8.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.7.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.6.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.6.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.5.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.2.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.1.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.9

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.8

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.6

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4

Read full release notes here: http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.4.

• HelpDesk notifications about attachments now include a link for the attachment download. No need to log in to HelpDesk, download the attachment directly from email.
• New notification mechanism. Administrator can set on HelpDesk Notifications for chosen Jira Projects. Then Issue Reporter will receive HelpDesk notification (wth HelpDesk links) on following events: Issue created, Issue updated, Issue commented.

See more on Release Notes there:

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.1

http://www.teamlead.ru/display/HFJ/User+Profile

• Sign In page.
• New look List of Issues page.

• The summary field does display an error now when it is empty. But the error is duplicated if nothing is entered.
• Even after entering the summary it won't allow me to create an issue with a user who has been added to the super user.
  • the create issue screen is still displayed to users who aren't added to the super user (but who can create tickets outside of help desk) They are only displayed the two fields as previously described and pressing add does nothing.

• Even after setting the super user the super user can still create issues without entering a summary (which is marked as a required field).
• Minor issue - When you add the user to the super user there is no confirmation or indication it was successful.