- SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
- HD notifications: ability to customize the additional text for the notifications containing the private link added.
- From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
- HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
- HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
- SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.