SLA2.0: custom field now is unlocked and can be context-configured

Jira 9.6 compatibility is added

Changes in Fields on portal

SLA2.0: custom field now is unlocked and can be context-configured

Jira 9.6 compatibility is added

Changes in Fields on portal

• Jira 9.5 compatibility.
• Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.

• Jira 9.5 compatibility.
• Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.

Features

• Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended.

Added support for the following fields

• Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support.
• Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings.

Bugfixes

• "Attachments" field visibility on transitions' screens is fixed.
• German translation for password policy error message on portal's Log in page is added.
• "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed.
• Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.

Features

• Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended.

Added support for the following fields

• Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support.
• Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings.

Bugfixes

• "Attachments" field visibility on transitions' screens is fixed.
• German translation for password policy error message on portal's Log in page is added.
• "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed.
• Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.

Features

• Wiki style renderer support for Text Field types (single, multi and read only) is added.
• Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.
• Minor improvement: icon update.
• Minor improvement: tooltips for Status name (SLA2.0 rules) is added.

Bugfixes

• "Reset my password" feature is fixed.
• HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.
• Performance issues causing by HelpDesk are fixed.
• Performance related problem on My Issues page is fixed.

Features

• Wiki style renderer support for Text Field types (single, multi and read only) is added.
• Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.
• Minor improvement: icon update.
• Minor improvement: tooltips for Status name (SLA2.0 rules) is added.

Bugfixes

• "Reset my password" feature is fixed.
• HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.
• Performance issues causing by HelpDesk are fixed.
• Performance related problem on My Issues page is fixed.

Features

• Wiki style renderer support for Text Field types (single, multi and read only) is added.
• Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.
• Minor improvement: icon update.
• Minor improvement: tooltips for Status name (SLA2.0 rules) is added.

Bugfixes

• "Reset my password" feature is fixed.
• HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.
• Performance issues causing by HelpDesk are fixed.
• Performance related problem on My Issues page is fixed.

Features

• Wiki style renderer support for Text Field types (single, multi and read only) is added.
• Tabulation support for Text Field type (multi-line and read only) using Standard/ Default-Text-Renderer is added.
• Minor improvement: icon update.
• Minor improvement: tooltips for Status name (SLA2.0 rules) is added.

Bugfixes

• "Reset my password" feature is fixed.
• HelpDesk E-mail Handler work (new issue creation and comments adding) is fixed.
• Performance issues causing by HelpDesk are fixed.
• Performance related problem on My Issues page is fixed.

• Minor bugfixes
• Added compatibility with the Checklist app.

• Minor bugfixes
• Added compatibility with the Checklist app.

• Minor bugfixes
• Added compatibility with the Checklist app.

• Minor bugfixes
• Added compatibility with the Checklist app.

• General settings: list of Projects selection is fixed.
• Tabs for projects without access is not displaying with "Hide empty tabs" option.
• Portals: Created, Updated, Votes and Watchers fields duplication is fixed.
• Portals and requests translation feature is fixed.
• My Issues page: Display of filter shrinked with the height of list is fixed.
• My Issues: Search for Component/s field is fixed.

Read the full list of fixes and improvements here.

• General settings: list of Projects selection is fixed.
• Tabs for projects without access is not displaying with "Hide empty tabs" option.
• Portals: Created, Updated, Votes and Watchers fields duplication is fixed.
• Portals and requests translation feature is fixed.
• My Issues page: Display of filter shrinked with the height of list is fixed.
• My Issues: Search for Component/s field is fixed.

Read the full list of fixes and improvements here.

• General settings: list of Projects selection is fixed.
• Tabs for projects without access is not displaying with "Hide empty tabs" option.
• Portals: Created, Updated, Votes and Watchers fields duplication is fixed.
• Portals and requests translation feature is fixed.
• My Issues page: Display of filter shrinked with the height of list is fixed.
• My Issues: Search for Component/s field is fixed.

Read the full list of fixes and improvements here.

• General settings: list of Projects selection is fixed.
• Tabs for projects without access is not displaying with "Hide empty tabs" option.
• Portals: Created, Updated, Votes and Watchers fields duplication is fixed.
• Portals and requests translation feature is fixed.
• My Issues page: Display of filter shrinked with the height of list is fixed.
• My Issues: Search for Component/s field is fixed.

Read the full list of fixes and improvements here.

• Create button work in the create issue screen on portal is fixed.

• Create button work in the create issue screen on portal is fixed.

• Create button work in the create issue screen on portal is fixed.

• Create button work in the create issue screen on portal is fixed.

• Removing values for the fields not presented on the transition screen is fixed.
• Labels field functioning on the transition screen is fixed.

• Removing values for the fields not presented on the transition screen is fixed.
• Labels field functioning on the transition screen is fixed.

• Removing values for the fields not presented on the transition screen is fixed.
• Labels field functioning on the transition screen is fixed.

• Removing values for the fields not presented on the transition screen is fixed.
• Labels field functioning on the transition screen is fixed.

The new section was added to set the rules of issue displaying for issues without the request type

Read more

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v2.1.0

The new section was added to set the rules of issue displaying for issues without the request type

Read more

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v2.1.0

The new section was added to set the rules of issue displaying for issues without the request type.

Read more -

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v2.1.0

The new section was added to set the rules of issue displaying for issues without the request type.

Read more -

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v2.1.0

The security issue was fixed (had affected Jira 8.21)

The security issue was fixed (had affected Jira 8.21)

❗If upgrading from versions 1.x – please read the upgrade notes.❗

Improvements:

• Portal names and descriptions can be translated
• The private link note translation was improved
• HelpDesk email handler fires the "Issue commented" event on email-comments with attachments (overcoming the Jira bug: https://jira.atlassian.com/browse/JRASERVER-34062)
• Select List (cascading) field type can be displayed in the "My Issues" section

Fixed bugs:

• Custom icons are not being displayed on portals
• The Fix Version/s system field cannot be displayed in the HelpDesk issue view
• Linked issues with the same link type are being displayed in separate sections
• Portuguese language mistakes
• Excessive buttons on transition screens in the HelpDesk issue view
• Incorrect translations for the Radio and Checkbox field types in HelpDesk issue view

❗If upgrading from versions 1.x – please read the upgrade notes.❗

Improvements:

• Portal names and descriptions can be translated
• The private link note translation was improved
• HelpDesk email handler fires the "Issue commented" event on email-comments with attachments (overcoming the Jira bug: https://jira.atlassian.com/browse/JRASERVER-34062)
• Select List (cascading) field type can be displayed in the "My Issues" section

Fixed bugs:

• Custom icons are not being displayed on portals
• The Fix Version/s system field cannot be displayed in the HelpDesk issue view
• Linked issues with the same link type are being displayed in separate sections
• Portuguese language mistakes
• Excessive buttons on transition screens in the HelpDesk issue view
• Incorrect translations for the Radio and Checkbox field types in HelpDesk issue view

❗If upgrading from versions 1.x – please read the upgrade notes.❗

Improvements:

• Portal names and descriptions can be translated
• The private link note translation was improved
• HelpDesk email handler fires the "Issue commented" event on email-comments with attachments (overcoming the Jira bug: https://jira.atlassian.com/browse/JRASERVER-34062)
• Select List (cascading) field type can be displayed in the "My Issues" section

Fixed bugs:

• Custom icons are not being displayed on portals
• The Fix Version/s system field cannot be displayed in the HelpDesk issue view
• Linked issues with the same link type are being displayed in separate sections
• Portuguese language mistakes
• Excessive buttons on transition screens in the HelpDesk issue view
• Incorrect translations for the Radio and Checkbox field types in HelpDesk issue view

❗If upgrading from versions 1.x – please read the upgrade notes.❗

Improvements:

• Portal names and descriptions can be translated
• The private link note translation was improved
• HelpDesk email handler fires the "Issue commented" event on email-comments with attachments (overcoming the Jira bug: https://jira.atlassian.com/browse/JRASERVER-34062)
• Select List (cascading) field type can be displayed in the "My Issues" section

Fixed bugs:

• Custom icons are not being displayed on portals
• The Fix Version/s system field cannot be displayed in the HelpDesk issue view
• Linked issues with the same link type are being displayed in separate sections
• Portuguese language mistakes
• Excessive buttons on transition screens in the HelpDesk issue view
• Incorrect translations for the Radio and Checkbox field types in HelpDesk issue view

❗Manual changes are required along with the update. Read the full release notes.❗

• The request type used by a customer can be displayed in an issue.
• More convenient request fields settings.
• Independent field settings for requests based on the same issue type.
• The ability to hide system fields from the request view screen was added.
• The ability to hide fields with predefined values for the request creation screen was added.

❗Manual changes are required along with the update. Read the full release notes.❗

❗Manual changes are required along with the update. Read the full release notes.❗

• The request type used by a customer can be displayed in an issue.
• More convenient request fields settings.
• Independent field settings for requests based on the same issue type.
• The ability to hide system fields from the request view screen was added.
• The ability to hide fields with predefined values for the request creation screen was added.

❗Manual changes are required along with the update. Read the full release notes.❗

❗Manual changes are required along with the update. Read the full release notes.❗

• The request type used by a customer can be displayed in an issue.
• More convenient request fields settings.
• Independent field settings for requests based on the same issue type.
• The ability to hide system fields from the request view screen was added.
• The ability to hide fields with predefined values for the request creation screen was added.

❗Manual changes are required along with the update. Read the full release notes.❗

❗Manual changes are required along with the update. Read the full release notes.❗

• The request type used by a customer can be displayed in an issue.
• More convenient request fields settings.
• Independent field settings for requests based on the same issue type.
• The ability to hide system fields from the request view screen was added.
• The ability to hide fields with predefined values for the request creation screen was added.

❗Manual changes are required along with the update. Read the full release notes.❗

• My issues: number of issues in search result while filtering was increased.
• Bug when reporter field value is changed to HelpDesk-user after issue was edit through portal was fixed.
• SLA 2.0: "Reset" action was fixed.

• My issues: number of issues in search result while filtering was increased.
• Bug when reporter field value is changed to HelpDesk-user after issue was edit through portal was fixed.
• SLA 2.0: "Reset" action was fixed.

• My issues: number of issues in search result while filtering was increased.
• Bug when reporter field value is changed to HelpDesk-user after issue was edit through portal was fixed.
• SLA 2.0: "Reset" action was fixed.

• My issues: number of issues in search result while filtering was increased.
• Bug when reporter field value is changed to HelpDesk-user after issue was edit through portal was fixed.
• SLA 2.0: "Reset" action was fixed.

• The "View comments section" permission was deleted. From now, the comments section with public comments is always visible within the portal issue view for everyone with access to the issue.
• Related Issue settings minor improvements.
• Customer Area elements were translated.
• Minor visual improvement of the portal issue view.
• Customer Portal: the search bar text was translated to HelpDesk standard languages.

• The "View comments section" permission was deleted. From now, the comments section with public comments is always visible within the portal issue view for everyone with access to the issue.
• Related Issue settings minor improvements.
• Customer Area elements were translated.
• Minor visual improvement of the portal issue view.
• Customer Portal: the search bar text was translated to HelpDesk standard languages.

• The "View comments section" permission was deleted. From now, the comments section with public comments is always visible within the portal issue view for everyone with access to the issue.
• Related Issue settings minor improvements.
• Customer Area elements were translated.
• Minor visual improvement of the portal issue view.
• Customer Portal: the search bar text was translated to HelpDesk standard languages.

• The "View comments section" permission was deleted. From now, the comments section with public comments is always visible within the portal issue view for everyone with access to the issue.
• Related Issue settings minor improvements.
• Customer Area elements were translated.
• Minor visual improvement of the portal issue view.
• Customer Portal: the search bar text was translated to HelpDesk standard languages.

Fixed bugs

• Bug with "Screen Schemes & Restrictions For Issues" setting in plugin administration not loading was fixed.
• SLA 2.0: Start/Unpause action now works after Stop action.
• Bug with Logo not displaying on Portal main page was fixed.
• SLA 2.0: bug with advanced SLA total sum recounting after editing was fixed.

Improvements

• Allow to set attachments visibility: this function is available only in projects chosen in "Projects accessible via Customer Area" setting now.
• Custom Portal: minor visual improvements.

Fixed bugs

• Bug with "Screen Schemes & Restrictions For Issues" setting in plugin administration not loading was fixed.
• SLA 2.0: Start/Unpause action now works after Stop action.
• Bug with Logo not displaying on Portal main page was fixed.
• SLA 2.0: bug with advanced SLA total sum recounting after editing was fixed.

Improvements

• Allow to set attachments visibility: this function is available only in projects chosen in "Projects accessible via Customer Area" setting now.
• Custom Portal: minor visual improvements.

Features

• Customer Portal: a particular portal can now be restricted to groups of users. Use case: different kinds of customers with their own portals that should not be visible to other customers.

Important! For those who use the functionality of the Create button within the My Issues section instead of Portals: as this functionality now goes again the permissions restrictions by portals, we decided to disable the button by default. You can enable the button in the Customer Area General Settings.

Improvements

• Customer Area: a user can reload the captcha on the portal login and signup forms.
• Settings: admin can now explicitly select which projects are accessible via the Customer Area.

Read more: release notes 1.22

Features

• Customer Portal: a particular portal can now be restricted to groups of users. Use case: different kinds of customers with their own portals that should not be visible to other customers.

Important! For those who use the functionality of the Create button within the My Issues section instead of Portals: as this functionality now goes again the permissions restrictions by portals, we decided to disable the button by default. You can enable the button in the Customer Area General Settings.

Improvements

• Customer Area: a user can reload the captcha on the portal login and signup forms.
• Settings: admin can now explicitly select which projects are accessible via the Customer Area.

Read more: release notes 1.22

(!) It's highly recommended to update the app to this version due to fixed security issue

Fixed bugs

• Customer area: security issue was fixed.
• SLA 2.0: bug with settings of SLA status get empty after several savings was fixed.
• Bug with incorrect CRM Company field value for issues created via Customer portal was fixed.
• SLA 2.0: bug when due date of the field shows the date and time instead of "Undefined" when the SLA countdown is paused was fixed.
• SLA 2.0: bug with incorrect due date calculation after overdue SLA's level changing was fixed.
• Problem when some filled required custom fields couldn't be saved was fixed.
• Uploading and saving a new banner for Portal's home page was fixed.
• Bug with redirect to Jira login page after several failed attempts to login to HelpDesk was fixed.
• My issues: problem with incorrect default header if there are no Appearance settings was fixed.
• Duplicate error message when required fields are not filled while issue creation on Customer Portal was fixed.

(!) It's highly recommended to update the app to this version due to fixed security issue

Fixed bugs

• Customer area: security issue was fixed.
• SLA 2.0: bug with settings of SLA status get empty after several savings was fixed.
• Bug with incorrect CRM Company field value for issues created via Customer portal was fixed.
• SLA 2.0: bug when due date of the field shows the date and time instead of "Undefined" when the SLA countdown is paused was fixed.
• SLA 2.0: bug with incorrect due date calculation after overdue SLA's level changing was fixed.
• Problem when some filled required custom fields couldn't be saved was fixed.
• Uploading and saving a new banner for Portal's home page was fixed.
• Bug with redirect to Jira login page after several failed attempts to login to HelpDesk was fixed.
• My issues: problem with incorrect default header if there are no Appearance settings was fixed.
• Duplicate error message when required fields are not filled while issue creation on Customer Portal was fixed.

Fixed bugs

• Bug with translation of CRM-fileds not working on Customer Portal was fixed.
• Bug with not all notification schemes being available in "HelpDesk project notification scheme" was fixed.
• Bug with incorrect search by crmSLAProgressIssues JQL if SLA status is not "Progress" was fixed.
• Bug with error message when choosing value in "Project picker (single project)" field in Customer Portal was fixed.
• Bug with SLA 2.0 status changing earlier than event triggering change occurs was fixed.
• Bug with ability to browse internal SD comments for hd-users on Customer Portal was fixed.

Improvements

• Email validation for "Invite" field in Portal's issues was added.
• Ability to add Resolution field to "My Issues" section was added.
• Ability to display EpicTime plugin fields to "My Issues" section was added.
• Ability to add HTML to the name of SLA 2.0 level was added.
• "Issues in Epic" section was separated from other issue links section on the Customer Portal.

Fixed bugs

• Bug with translation of CRM-fileds not working on Customer Portal was fixed.
• Bug with not all notification schemes being available in "HelpDesk project notification scheme" was fixed.
• Bug with incorrect search by crmSLAProgressIssues JQL if SLA status is not "Progress" was fixed.
• Bug with error message when choosing value in "Project picker (single project)" field in Customer Portal was fixed.
• Bug with SLA 2.0 status changing earlier than event triggering change occurs was fixed.
• Bug with ability to browse internal SD comments for hd-users on Customer Portal was fixed.

Improvements

• Email validation for "Invite" field in Portal's issues was added.
• Ability to add Resolution field to "My Issues" section was added.
• Ability to display EpicTime plugin fields to "My Issues" section was added.
• Ability to add HTML to the name of SLA 2.0 level was added.
• "Issues in Epic" section was separated from other issue links section on the Customer Portal.

• Bug with incorrect color of SLA 2.0 fields was fixed.
• Problem with not all issues could be found by slaBreached JQL-function was resolved.
• Problem with incorrect sorting of SLA fields was resolved.
• Bug with SLA fields sorting in Issue Navigator was fixed.
• Minor visual improvements.

• Bug with incorrect color of SLA 2.0 fields was fixed.
• Problem with not all issues could be found by slaBreached JQL-function was resolved.
• Problem with incorrect sorting of SLA fields was resolved.
• Bug with SLA fields sorting in Issue Navigator was fixed.
• Minor visual improvements.

New SLA 2.0 jql-functions are now available!

Also, SLA 2.0 field performance was improved, sorting in gadgets and issue navigator results – 3-5 seconds for 10k issues.

New SLA 2.0 jql-functions are now available!

Also, SLA 2.0 field performance was improved, sorting in gadgets and issue navigator results – 3-5 seconds for 10k issues.

• SLA 2.0: renaming of SLA level or changing color scheme doesn't affect "due date" anymore.
• My issues: bug with ability to change issue type via "Edit" button when it's restricted in Jira was fixed.
• Problem with conflict of JS script added with issue creation in Customer Portal was fixed.
• Bug with adding attachments from email while issue creation was fixed.
• SLA gadget: now the link from SLA Gadget to Issue Navigator shows correct list of issues with Overdued/Not overdued SLA.
• SLA Gadget: dates display for SLA statistic was improved.
• Issues search by JQL "SLA time was spent" function was fixed.
• My issues section: Problem with multi-line text displaying in one line in "Description" and "Environment" fields after issue editing was fixed.
• Customer Portal: bug with Log-in page displaying in chosen language was fixed.
• Problem with timeout error with SLA field in card layout on board page was resolved

• SLA 2.0: renaming of SLA level or changing color scheme doesn't affect "due date" anymore.
• My issues: bug with ability to change issue type via "Edit" button when it's restricted in Jira was fixed.
• Problem with conflict of JS script added with issue creation in Customer Portal was fixed.
• Bug with adding attachments from email while issue creation was fixed.
• SLA gadget: now the link from SLA Gadget to Issue Navigator shows correct list of issues with Overdued/Not overdued SLA.
• SLA Gadget: dates display for SLA statistic was improved.
• Issues search by JQL "SLA time was spent" function was fixed.
• My issues section: Problem with multi-line text displaying in one line in "Description" and "Environment" fields after issue editing was fixed.
• Customer Portal: bug with Log-in page displaying in chosen language was fixed.
• Problem with timeout error with SLA field in card layout on board page was resolved

Features

• SLA: SLA 2.0 fields now support working calendars.
• SLA: Team SLA levels now displays the sum of team goals to ease the SLA dividing process.

Improvements

• Confluence Integration: link to the Confluence integration app was added to HelpDeks settings.
• Customer Portal: quick link to the Confluence page, that is displayed on a portal, is now available within settings.

Fixed Bugs

Customer Area: field contexts are taken into account on portals and within issue tracking section.

Read more: Release Notes v1.20, Roadmap

Features

• SLA: SLA 2.0 fields now support working calendars.
• SLA: Team SLA levels now displays the sum of team goals to ease the SLA dividing process.

Improvements

• Confluence Integration: link to the Confluence integration app was added to HelpDeks settings.
• Customer Portal: quick link to the Confluence page, that is displayed on a portal, is now available within settings.

Fixed Bugs

Customer Area: field contexts are taken into account on portals and within issue tracking section.

Read more: Release Notes v1.20, Roadmap

• 'My Issues' Section: now user filters and sorting is being applied (per user) until changed intentionally.
• HelpDesk Email Handler: ability to automatically add additional addressees to issue as Participants (from TO / CC to Jira issue user picker).
• Comments Security: internal/public comment selection is now visualized on transition screens as well as on the issue view screen.
• Comments Security: Russian translation for comment buttons added.

• 'My Issues' Section: now user filters and sorting is being applied (per user) until changed intentionally.
• HelpDesk Email Handler: ability to automatically add additional addressees to issue as Participants (from TO / CC to Jira issue user picker).
• Comments Security: internal/public comment selection is now visualized on transition screens as well as on the issue view screen.
• Comments Security: Russian translation for comment buttons added.

• HD Mail Handler + browser Outlook mail client: bug with incoming mail images displaying was fixed.
• Portal Appearance: requests are centered (max 3 in a row) if the horizontal alignment is selected.
• Portal: portal search minor improvements
• Canned Responses: options scroll was improved.

• HD Mail Handler + browser Outlook mail client: bug with incoming mail images displaying was fixed.
• Portal Appearance: requests are centered (max 3 in a row) if the horizontal alignment is selected.
• Portal: portal search minor improvements
• Canned Responses: options scroll was improved.

• Customer Portal: field is not displaying on issue creation screen, if its context doesn't match project and issue type of current request.
• My issues section: export of "Updated" and "Resolution date" fields now works correctly.
• Login and Sign-up pages now display appearance settings from Default portal.
• Error in comments section when login with the private link was resolved.
• "Wiki articles for HelpDesk" field: problem with connection to Confluence timeout was resolved.
• Problem with incorrect screen displayed while request creation was fixed.
• Bug with excess history in issue from SLA 2.0 field was fixed.
• Bug with incorrect name of the file downloaded from portal issue was fixed.
• Customer Area: the bug with extra login request via a private link was fixed
• The issue update event won't be fired when an issue reporter is set to an actual request author.

• Customer Portal: field is not displaying on issue creation screen, if its context doesn't match project and issue type of current request.
• My issues section: export of "Updated" and "Resolution date" fields now works correctly.
• Login and Sign-up pages now display appearance settings from Default portal.
• Error in comments section when login with the private link was resolved.
• "Wiki articles for HelpDesk" field: problem with connection to Confluence timeout was resolved.
• Problem with incorrect screen displayed while request creation was fixed.
• Bug with excess history in issue from SLA 2.0 field was fixed.
• Bug with incorrect name of the file downloaded from portal issue was fixed.
• Customer Area: the bug with extra login request via a private link was fixed
• The issue update event won't be fired when an issue reporter is set to an actual request author.

Features

• Customer Area: the ability to edit own comments and manage watchers via Customer Area was added (works according to permissions).
• HD Email Handler: a new parameter was added that allows displaying the email TOs in the selected issue's field on creation via email.

Improvements

• HD Email Handler: displaying of the incoming inline attachments was improved.
• Customer Area: when unauthorized user reset their password via Customer Area, the relevant system notification refers to HelpDesk, not to Jira.
• Customer Area: the screen that is displayed after the password reset now doesn't contain the link to HelpDesk (in case there is also Jira Service Desk on the instance) not to confuse the Service Desk customers.
• Customer Area: password reset via HelpDesk interface will now send the HelpDesk-relevant notification, not the standard Jira one.

Features

• Customer Area: the ability to edit own comments and manage watchers via Customer Area was added (works according to permissions).
• HD Email Handler: a new parameter was added that allows displaying the email TOs in the selected issue's field on creation via email.

Improvements

• HD Email Handler: displaying of the incoming inline attachments was improved.
• Customer Area: when unauthorized user reset their password via Customer Area, the relevant system notification refers to HelpDesk, not to Jira.
• Customer Area: the screen that is displayed after the password reset now doesn't contain the link to HelpDesk (in case there is also Jira Service Desk on the instance) not to confuse the Service Desk customers.
• Customer Area: password reset via HelpDesk interface will now send the HelpDesk-relevant notification, not the standard Jira one.

Request Tracking: 'My Issues' section tab bug was fixed

Request Tracking: 'My Issues' section tab bug was fixed

• Customer Portal: portal search speed was improved
• Customer Area: global portal pages (My Issues, profile, etc.) inherit the interface settings (except banner) not from the last visited portal but from the default one.
• Customer Area: performance improvements

• Related Issues: the button won't be available if there are no settings for this project/issue type combination
• My Issues: bug with request search by issue key (in case of Oracle DB) was fixed
• Customer Area: issue restrictions & schemes settings were moved to the overall Customer Area level from the portal-specific level. (!) While updating please check the settings were transferred correctly in case you had more than one portal.
• Wiki Articles for HelpDesk (custom field): minor usability improvements
• Wiki articles for HelpDesk (custom field): now articles auto-populating reacts correctly to the inline summary editing
• Customer Area: inline image "copy-paste" bug was fixed
• Minor visual improvements

• Customer Portal: portal search speed was improved
• Customer Area: global portal pages (My Issues, profile, etc.) inherit the interface settings (except banner) not from the last visited portal but from the default one.
• Customer Area: performance improvements

• Related Issues: the button won't be available if there are no settings for this project/issue type combination
• My Issues: bug with request search by issue key (in case of Oracle DB) was fixed
• Customer Area: issue restrictions & schemes settings were moved to the overall Customer Area level from the portal-specific level. (!) While updating please check the settings were transferred correctly in case you had more than one portal.
• Wiki Articles for HelpDesk (custom field): minor usability improvements
• Wiki articles for HelpDesk (custom field): now articles auto-populating reacts correctly to the inline summary editing
• Customer Area: inline image "copy-paste" bug was fixed
• Minor visual improvements

Features

• Customer Area: a new page – Home Page with the list of portals – is now available. In case you have more than one portal, you can set this page to be the default one and appear after login to the Customer Area. Set the banner if required.
• A customer portal description is now available in the Portals section to make the portal choosing easier for your customers.

Fixed Bugs

• Jira System announcement banners are not visible in the Customer Area anymore
• Request name cropping in the horizontal theme was eliminated.

Features

• Customer Area: a new page – Home Page with the list of portals – is now available. In case you have more than one portal, you can set this page to be the default one and appear after login to the Customer Area. Set the banner if required.
• A customer portal description is now available in the Portals section to make the portal choosing easier for your customers.

Fixed Bugs

• Jira System announcement banners are not visible in the Customer Area anymore
• Request name cropping in the horizontal theme was eliminated.

Improvements

Customer Area: Multiple portals with the ability to brand them differently are now available for your customers.

Note that all portals have the same access permissions for now. The future improvements are going to include the home page for the whole Customer Area and the permissions splitting for the portals. Stay tuned!

Fixed Bugs

• General: Schedule Issues and Set Issue Security project permissions bug was fixed – now those actions on the Portal are only available for users with the relevant permissions within projects.
• Request Tracking: 'My Issues' search by key and summary was fixed.
• Customer Portal: the "empty page" bug was fixed.

Improvements

Customer Area: Multiple portals with the ability to brand them differently are now available for your customers.

Note that all portals have the same access permissions for now. The future improvements are going to include the home page for the whole Customer Area and the permissions splitting for the portals. Stay tuned!

Fixed Bugs

• General: Schedule Issues and Set Issue Security project permissions bug was fixed – now those actions on the Portal are only available for users with the relevant permissions within projects.
• Request Tracking: 'My Issues' search by key and summary was fixed.
• Customer Portal: the "empty page" bug was fixed.

• Vertical Portal layout (now you can choose between horizontal and vertical ones).
• Ability to display the SLA 2.0 custom fields as columns in the Issue Tracking section.
• Russian translation added for the Portal Search field.

• Vertical Portal layout (now you can choose between horizontal and vertical ones).
• Ability to display the SLA 2.0 custom fields as columns in the Issue Tracking section.
• Russian translation added for the Portal Search field.

• Customer Portal Search: confluence search logic was fixed, now searching within page titles and labels, not within page body.
• Customer Portal localization: all portal pages are now translated to the default system language (if the user localization settings were not changed).
• Customer Portal: bug with permissions to create requests was fixed.
• My Issues Section: the issue key filter bug was fixed.
• My Issues Section: the confusing number that hadn't met the real number of issues on the tab was hidden. (Displaying the real number of issues on the tab would significantly affect performance).

• Customer Portal Search: confluence search logic was fixed, now searching within page titles and labels, not within page body.
• Customer Portal localization: all portal pages are now translated to the default system language (if the user localization settings were not changed).
• Customer Portal: bug with permissions to create requests was fixed.
• My Issues Section: the issue key filter bug was fixed.
• My Issues Section: the confusing number that hadn't met the real number of issues on the tab was hidden. (Displaying the real number of issues on the tab would significantly affect performance).

Portal Search functionality improvements

Please check the release notes before update: https://wiki.teamlead.ru/helpdesk/latest/release-notes

Portal Search functionality improvements

Please check the release notes before update: https://wiki.teamlead.ru/helpdesk/latest/release-notes

Fixed Bugs

• General: HelpDesk superuser mentions in the History section an Activity Stream gadget was eliminated.
• General: now you can search for HelpDesk issues by the creator (the real creator will be taken into account, not the superuser).
• Customer Portal: The Fix/Versions, Labels, Components fields now work correctly on the portal issue edit screen.
• Portal Page: the ability to use tabs and custom expands was added.
• Portal Page: Confluence integration bug on the Portal was fixed.
• My Issues: bug that allows users to delete others' attachments on the Portal with ignoring the project permissions was fixed.
• HD Notifications now work correctly with the bulk change of issues.

Fixed Bugs

• General: HelpDesk superuser mentions in the History section an Activity Stream gadget was eliminated.
• General: now you can search for HelpDesk issues by the creator (the real creator will be taken into account, not the superuser).
• Customer Portal: The Fix/Versions, Labels, Components fields now work correctly on the portal issue edit screen.
• Portal Page: the ability to use tabs and custom expands was added.
• Portal Page: Confluence integration bug on the Portal was fixed.
• My Issues: bug that allows users to delete others' attachments on the Portal with ignoring the project permissions was fixed.
• HD Notifications now work correctly with the bulk change of issues.

New SLA functionality

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.13

New SLA functionality

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.13

It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: select list default value displaying at the is fixed.
• Customer Portal: the issue priorities are now limited by the relevant project priority options
• Minor bugfixes.

HelpDesk 1.9.10 Release Notes

New features

• Administration: an ability to show captcha after a set number of unsuccessful login attempts
• Administration: an ability to hide the [cid:] attachments references in comments when replying using outlook

Improvements

• Jira Interface: auto log-in to HelpDesk set up when logged in to Jira (and conversely)
• Administration: HelpDesk audit log added
• Customer Portal: language selection layout changed
• Customer Portal: Assignee and Reporter fields' filters don't allow auto-complete due to security reasons
• Issue Screen: related issue creation is available now in the "More" issue menu
• Issue Screen: an ability to copy&paste an issue link to be visible within HelpDesk conversation
• Issue Screen: comment template can now be shared with user groups

Fixed Bugs

• comment templates functionality and permissions fixed up
• similar summary issues search on the portal fixed up
• login link enabled in the created issue notification
• minor bugfixes

New Features

• Customer Portal Page
• Comments Security

Improvements

• Change the password in the email handler when you create issues by emails;
• German translation;
• Сustomizing the portal name;
• Ability to display the sprint number on the user portal;
• Improved performance for instances with a large number of projects;
• Compatible with Checklist for Jira;
• Showed a description of the attachment field in the customer portal
• Translation of the section on Time Tracking Russian;

Fixed Bugs

• Incorrect link in the reset password;
• When the SLA is frozen, the time is reset;
• Minor bugfixes

Release notes

Improvements

• SLA field now dynamic (doesn't need to be reloaded)
• JEditor support added
• French translation added
• HD users login event now logged in Jira DB
• HD now respects JSU Validator
• HD now respects Jira Attachment max size
• Multi-Level Cascading Select List works

Fixed Bugs

• Remember My Login not working
• Cannot create issue due to Russian locale
• Custom Field Default Value not working in HD
• User automatic logout due to HD
• Apostrophe (') in Project name causes error
• Minor bugfixes

New Features

• Restrict attachments visibility
• Saving CC addresses in issue field
• Issue export, issues view and attachments download logging
• HelpDesk Comment Sort Order

Fixed Bugs

• More than 30 bugs fixed.

Release notes

New Features

• Improved Translation Mechanism.
• More security of passwords store.
• New Date/Time customfield for storing the date/time of Customer Satisfaction estimate.
• Now you can hide Company field on SignUp form.
• Improved usability of HelpDesk Administration menu.
• Customer Satisfaction settings were moved to CS customfield. See the guide Customer Satisfaction.

Fixed Bugs

• User couldn't filter issues in My Issues screen by Issue Type.

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.5

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.4

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3.16

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3

• Admin page redesign
• Some bugfixes

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.1

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.8.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.7.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.6.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.6.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.5.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.2.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.1.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.9

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.8

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.6

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4

Read full release notes here: http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.4.

• HelpDesk notifications about attachments now include a link for the attachment download. No need to log in to HelpDesk, download the attachment directly from email.
• New notification mechanism. Administrator can set on HelpDesk Notifications for chosen Jira Projects. Then Issue Reporter will receive HelpDesk notification (wth HelpDesk links) on following events: Issue created, Issue updated, Issue commented.

See more on Release Notes there:

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.1