It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

It's highly recommended to update the app to this version if you have 1.12.0. Other versions are not affected.

• Customer Portal: Insight fields integration was eliminated due to security issue
• Customer Portal: Localization bug for the custom fields on Portal was fixed
• Customer Portal: cascade select list displaying was fixed

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

https://wiki.teamlead.ru/display/HDJS/.Release+Notes+v1.12

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features:

• SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
• HD notifications: ability to customize the additional text for the notifications containing the private link added.

Improvements

• From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
• HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
• HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
• SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Features

• The OLA functionality provided

Improvements

• The trash attachments functionality was removed
• The new option added in the HD Mail Handler creating the new users from CC and instantly adding them to watchers
• The Customer Portal settings editing is available now even if the Portal is switched off
• Comment Templates renamed to Canned Responses

Fixed Bugs

• Comments: security issue fixed, helpdesk clients don't receive notifications upon the private comments now
• Customer Portal: the issue creation screen reach text panel of the description field was restored
• Customer Portal: attachments browsing functionality during the workflow transition was restored
• Customer Portal: context-specific functionality for the User Picker type of fields fixed
• User Dashboard: the Created filter drop-down menu alignment was fixed
• HD notifications: "Send private link" functionality was fixed

https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-10-x

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: the Create Issue button functionality was fixed
• Customer Portal: field names are now located at the left side of the fields.
• Customer Portal: the HelpDesk Portal button was hidden from HD superuser (since they anyway can't access the portal due to their permissions), the relevant notification was added for the portal login attempt.
• Issue view: HelpDesk URL link button functionality in Firefox was fixed.

Fixed Bugs

• Customer Portal: select list default value displaying at the is fixed.
• Customer Portal: the issue priorities are now limited by the relevant project priority options
• Minor bugfixes.

HelpDesk 1.9.10 Release Notes

New features

• Administration: an ability to show captcha after a set number of unsuccessful login attempts
• Administration: an ability to hide the [cid:] attachments references in comments when replying using outlook

Improvements

• Jira Interface: auto log-in to HelpDesk set up when logged in to Jira (and conversely)
• Administration: HelpDesk audit log added
• Customer Portal: language selection layout changed
• Customer Portal: Assignee and Reporter fields' filters don't allow auto-complete due to security reasons
• Issue Screen: related issue creation is available now in the "More" issue menu
• Issue Screen: an ability to copy&paste an issue link to be visible within HelpDesk conversation
• Issue Screen: comment template can now be shared with user groups

Fixed Bugs

• comment templates functionality and permissions fixed up
• similar summary issues search on the portal fixed up
• login link enabled in the created issue notification
• minor bugfixes

New Features

• Customer Portal Page
• Comments Security

Improvements

• Change the password in the email handler when you create issues by emails;
• German translation;
• Сustomizing the portal name;
• Ability to display the sprint number on the user portal;
• Improved performance for instances with a large number of projects;
• Compatible with Checklist for Jira;
• Showed a description of the attachment field in the customer portal
• Translation of the section on Time Tracking Russian;

Fixed Bugs

• Incorrect link in the reset password;
• When the SLA is frozen, the time is reset;
• Minor bugfixes

Release notes

Improvements

• SLA field now dynamic (doesn't need to be reloaded)
• JEditor support added
• French translation added
• HD users login event now logged in Jira DB
• HD now respects JSU Validator
• HD now respects Jira Attachment max size
• Multi-Level Cascading Select List works

Fixed Bugs

• Remember My Login not working
• Cannot create issue due to Russian locale
• Custom Field Default Value not working in HD
• User automatic logout due to HD
• Apostrophe (') in Project name causes error
• Minor bugfixes

New Features

• Restrict attachments visibility
• Saving CC addresses in issue field
• Issue export, issues view and attachments download logging
• HelpDesk Comment Sort Order

Fixed Bugs

• More than 30 bugs fixed.

Release notes

New Features

• Improved Translation Mechanism.
• More security of passwords store.
• New Date/Time customfield for storing the date/time of Customer Satisfaction estimate.
• Now you can hide Company field on SignUp form.
• Improved usability of HelpDesk Administration menu.
• Customer Satisfaction settings were moved to CS customfield. See the guide Customer Satisfaction.

Fixed Bugs

• User couldn't filter issues in My Issues screen by Issue Type.

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.5

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.4

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3.16

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.3

• Admin page redesign
• Some bugfixes

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.1

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.9.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.8.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.7.0

https://wiki.teamlead.ru/display/HFJ/HelpDesk+1.6.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.6.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.5.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.4.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.2.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.1.0

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.9

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.8

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.6

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.5

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4.1

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.4

Read full release notes here: http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.4.

• HelpDesk notifications about attachments now include a link for the attachment download. No need to log in to HelpDesk, download the attachment directly from email.
• New notification mechanism. Administrator can set on HelpDesk Notifications for chosen Jira Projects. Then Issue Reporter will receive HelpDesk notification (wth HelpDesk links) on following events: Issue created, Issue updated, Issue commented.

See more on Release Notes there:

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.3

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.2

http://www.teamlead.ru/display/HFJ/HelpDesk+1.0.3.1

http://www.teamlead.ru/display/HFJ/User+Profile

• Sign In page.
• New look List of Issues page.

• The summary field does display an error now when it is empty. But the error is duplicated if nothing is entered.
• Even after entering the summary it won't allow me to create an issue with a user who has been added to the super user.
  • the create issue screen is still displayed to users who aren't added to the super user (but who can create tickets outside of help desk) They are only displayed the two fields as previously described and pressing add does nothing.

• Even after setting the super user the super user can still create issues without entering a summary (which is marked as a required field).
• Minor issue - When you add the user to the super user there is no confirmation or indication it was successful.