336
Customers have installed this app in at least 336 active instances.
336
Customers have installed this app in at least 336 active instances.
    by TeamleadTop Vendor
    Teamlead is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.4.1, Jira Data Center 8.0.0 - 8.4.1 and more versions
    Versions available for Jira Server 6.2 - 7.13.8
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Teamlead supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Teamlead supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Get customers for life with handy support

    Get customers for life with handy support

    Get customers for life with handy support

    Customer Portal

    Service Level Agreements

    Tips&Tricks for agents

    You customer can easily get what they need to do to solve their problem with clear user friendly interface

    Set your response time for every action and you will know what you have to do first and your clients will know when will get the answer.

    Use the OLA functionality – the time limit rules set for each involved team.

    Help your agents to make their work more productive avoiding chores - comments templates, similar issues, creating ticket from a comment and more.

    Customer Portal

    Service Level Agreements

    Tips&Tricks for agents

    You customer can easily get what they need to do to solve their problem with clear user friendly interface

    Set your response time for every action and you will know what you have to do first and your clients will know when will get the answer.

    Use the OLA functionality – the time limit rules set for each involved team.

    Help your agents to make their work more productive avoiding chores - comments templates, similar issues, creating ticket from a comment and more.

    More details

    HelpDesk for Jira add-on built by Teamlead, Atlassian Gold Solution Partner.

    Key highlights:

    • Brand the customer portal with your unique visual style and customize “My task” section. Add your colors, banner, icons, logo.
    • Confluence integration - show relevant articles while creating a ticket and the main information on the Customer Portal
    • Create new issue from any comment
    • Collect customer satisfaction via email
    • Use similar issues section as a knowledge base for customers and agents and to prevent duplicate issues
    • Select who should see the certain comments
    • Use comment template to speed up your support
    • HelpDesk mail handler allows you to create new issues, comment, attachments, and even new HelpDesk users via mail
    • Integrate with CRM for Jira to manage all relationships with your clients - companies, not only support for single customers.

    Ready to get closer with HelpDesk for Jira – request online presentation with our expert.

    More details

    HelpDesk for Jira add-on built by Teamlead, Atlassian Gold Solution Partner.

    Key highlights:

    • Brand the customer portal with your unique visual style and customize “My task” section. Add your colors, banner, icons, logo.
    • Confluence integration - show relevant articles while creating a ticket and the main information on the Customer Portal
    • Create new issue from any comment
    • Collect customer satisfaction via email
    • Use similar issues section as a knowledge base for customers and agents and to prevent duplicate issues
    • Select who should see the certain comments
    • Use comment template to speed up your support
    • HelpDesk mail handler allows you to create new issues, comment, attachments, and even new HelpDesk users via mail
    • Integrate with CRM for Jira to manage all relationships with your clients - companies, not only support for single customers.

    Ready to get closer with HelpDesk for Jira – request online presentation with our expert.

    Reviews for cloud

    (7)
    Sign in to write a review
    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (7)
    Sign in to write a review
    by Venkatesh Athani on 2019-07-17
    The latest version of JIRA, "issue view" UX is very bad. It have many bugs. Please provide a link to see old view for all issues. At present, I have to click "See the old view" for every issue. Else please guide, how can I switch to old view.
    Was this review helpful?YesNo
    by Christopher Mahoski on 2019-03-08
    HelpDesk for Jira is a great product and alternative to Jira Service Desk! The extra project layer that Service Desk adds is often overkill for the simplified end-user participation and workflow needed by smaller organizations. HelpDesk for Jira has transformed the way that we as an IT shop connect and work with both internal and external customers. The new Confluence Wiki integration is just one example of recent, continued product development and the desire to make this a great overall solution instead of just simply a trimmed down Service Desk alternative. Additionally, Teamlead continues to be incredible at support and their willingness to help with questions and or enhancements is a extremely positive.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Teamlead

    Hi Christopher,

    Thanks for such kindly feedback! We are doing best.

    by Tim McGrath on 2018-03-29
    Useful, configurable add-on that has enabled us to engage more parts of the business with its stripped down interface and attractive front end. Much cheaper than ServiceDesk and very well featured for the price. The Teadlead support team are excellent, always respond very quickly and work hard to solve issues.
    Was this review helpful?YesNo
    Teamlead

    Thank you Tim!

    Nice to hear such lovely feedback!

    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for Data Center

    (7)
    Sign in to write a review
    by Alexander Oswald on 2017-05-18
    Very good HelpDesk alternative with excellent support and with new features to be added regularly!
    Was this review helpful?YesNo
    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$40050 users$750100 users$1,375250 users$2,750500 & upAdditional pricing details
    50 users$300/year100 users$500/year250 users$600/year500 users$700/year750 users$750/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Teamlead is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Teamlead is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.11.0 Jira Server 8.0.0 - 8.4.1 Released 2019-09-11

    Summary

    Jira 8.4 compatibility + couple of features

    Details

    Features:

    • SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
    • HD notifications: ability to customize the additional text for the notifications containing the private link added.

    Improvements

    • From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
    • HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
    • HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
    • SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

    Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

    Versions

    Version 1.11.0 Jira Data Center 8.0.0 - 8.4.1 Released 2019-09-11

    Summary

    Jira 8.4 compatibility + couple of features

    Details

    Features:

    • SLA & OLA: the new JQL methods allow to find the issues with not defined SLA and OLA.
    • HD notifications: ability to customize the additional text for the notifications containing the private link added.

    Improvements

    • From this version, the users with access to Jira will get the Jira-links while the users with no access to Jira will get the HD-links.
    • HD notifications: private links functionality was changed: now a user will get a private link with the read-only issue view, only if not already logged in.
    • HD notifications: the HelpDesk link to be copied to the clipboard by one click within an issue (Chrome, Safari); to be displayed and ready for copying (Firefox).
    • SLA & OLA: the SLA- and OLA-type fields now displaying the pause icon during the work schedule break.

    Read more: https://wiki.teamlead.ru/helpdesk/latest/release-notes-1-11-x

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate HelpDesk for Jira - Customer Portal &SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HelpDesk for Jira - Customer Portal &SLA. You're prompted to log into MyAtlassian. HelpDesk for Jira - Customer Portal &SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older HelpDesk for Jira - Customer Portal &SLA versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate HelpDesk for Jira - Customer Portal &SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HelpDesk for Jira - Customer Portal &SLA. You're prompted to log into MyAtlassian. HelpDesk for Jira - Customer Portal &SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older HelpDesk for Jira - Customer Portal &SLA versions compatible with your instance, you can look through our version history page.

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