251
Customers have installed this app in at least 251 active instances.
    by Redmoon Software LtdTop Vendor
    Redmoon Software Ltd is a Top Vendor. Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 7.4.0 - 7.12.3 and more versions
    Versions available for Jira Server 6.0 - 7.3.9
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Redmoon Software Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Do you want to be able to change Comment security defaults? Now you can

    Do you want to be able to change Comment security defaults? Now you can

    Do you want to be able to change Comment security defaults? Now you can

    Specify security defaults globally

    Specify security defaults for a project

    Force Selection of role if default is not present

    Specify the defaults security role/group for comments for all projects. Service Desk enabled seperately

    Specify the defaults security role/group for comments for particular projects. This will override any globally defined security defaults for this project.

    If the default role you specify is not present then you can force the user to make a selection.

    More details

    This plugin allows you to set the default security level for comments and/or change the color of the comment field to highlight visibility. The settings can be applied globally for all Jira projects and/or at the project level.

    Specify different default role/user group for:

    • New comment
    • Add attachment
    • Log work
    • Link issues
    • Edit Issue
    • Assign Issue
    • Transitions (also specify per-transition defaults)

    If the role specified as the default is not in the role list then you are able to force the user to select a value.

    .

    Set the background and/or border color of the comment field for comments that are "Viewable to all users" or all the other security settings.

    .

    Restrict access to which users will get default values.

    .

    FULL support for Service Desk and Jira Agile

    NOTE: Any feature requests are welcome

    Reviews for cloud

    (7)
    Sign in to write a review
    by Francis Martens on 2015-11-15
    Excellent add-on - with great responses from the team when asking for a feature. It solves an important problem when staff forgets to set the appropriate view restriction on a comment.
    Was this review helpful?YesNo
    by Gerda Zandersone on 2014-11-19
    Nice plugin, but is there some possibility to set default comment visibility for comments created by email?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd

    Hi Gerda. I'll add it to my list of things to do (assuming it possible).

    EDIT: Hi Gerda, was hoping to add for JIRA 7 but there is still no way to know if a comment was from an email. Because of this I can't implement this. Will keep checking in the future.

    by Sarah Kopp on 2014-11-07
    May I suggest allowing role-specific defaults?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Hi Sarah. Could you please contact me (click Redmoon under Comment Security Default to get to see my email address) so I can get a better understanding of what you want. Thanks Paul
    by jordanh on 2014-09-26
    Works exactly as specified, is there a chance that an update is on the way that allows specifying default comment security based on the group of the logged in user? ie user adding comment is part of "mygroup" so their comment security defaults to "mygroup" while all other users have no security applied?
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Can't promise anything but will add to todo list and see if this is viable. Please contact me (click Redmoon under Comment Security Default to get to see my email address)
    by Jan Cornelissen on 2014-09-23
    would be perfect if we could set a default for every distinct transition, to keep agent-developper comments internal, and agent-customer comments open for all.
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Have talked to Jan and in the process of adding defaults based on individual transitions as well as a global default

    Reviews for server

    (7)
    Sign in to write a review
    by Avi Warner on 2017-10-04
    Does its job perfectly, and the developer was extremely responsive to fixing a bug we ran into specific to our own implementation.
    Was this review helpful?YesNo
    by Francis Martens on 2015-11-15
    Excellent add-on - with great responses from the team when asking for a feature. It solves an important problem when staff forgets to set the appropriate view restriction on a comment.
    Was this review helpful?YesNo
    by Gerda Zandersone on 2014-11-19
    Nice plugin, but is there some possibility to set default comment visibility for comments created by email?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd

    Hi Gerda. I'll add it to my list of things to do (assuming it possible).

    EDIT: Hi Gerda, was hoping to add for JIRA 7 but there is still no way to know if a comment was from an email. Because of this I can't implement this. Will keep checking in the future.

    by Sarah Kopp on 2014-11-07
    May I suggest allowing role-specific defaults?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Hi Sarah. Could you please contact me (click Redmoon under Comment Security Default to get to see my email address) so I can get a better understanding of what you want. Thanks Paul
    by jordanh on 2014-09-26
    Works exactly as specified, is there a chance that an update is on the way that allows specifying default comment security based on the group of the logged in user? ie user adding comment is part of "mygroup" so their comment security defaults to "mygroup" while all other users have no security applied?
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Can't promise anything but will add to todo list and see if this is viable. Please contact me (click Redmoon under Comment Security Default to get to see my email address)

    Reviews for Data Center

    (7)
    Sign in to write a review
    by Francis Martens on 2015-11-15
    Excellent add-on - with great responses from the team when asking for a feature. It solves an important problem when staff forgets to set the appropriate view restriction on a comment.
    Was this review helpful?YesNo
    by Gerda Zandersone on 2014-11-19
    Nice plugin, but is there some possibility to set default comment visibility for comments created by email?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd

    Hi Gerda. I'll add it to my list of things to do (assuming it possible).

    EDIT: Hi Gerda, was hoping to add for JIRA 7 but there is still no way to know if a comment was from an email. Because of this I can't implement this. Will keep checking in the future.

    by Sarah Kopp on 2014-11-07
    May I suggest allowing role-specific defaults?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Hi Sarah. Could you please contact me (click Redmoon under Comment Security Default to get to see my email address) so I can get a better understanding of what you want. Thanks Paul
    by jordanh on 2014-09-26
    Works exactly as specified, is there a chance that an update is on the way that allows specifying default comment security based on the group of the logged in user? ie user adding comment is part of "mygroup" so their comment security defaults to "mygroup" while all other users have no security applied?
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Can't promise anything but will add to todo list and see if this is viable. Please contact me (click Redmoon under Comment Security Default to get to see my email address)
    by Jan Cornelissen on 2014-09-23
    would be perfect if we could set a default for every distinct transition, to keep agent-developper comments internal, and agent-customer comments open for all.
    Was this review helpful?YesNo
    Redmoon Software Ltd
    Have talked to Jan and in the process of adding defaults based on individual transitions as well as a global default

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$5050 users$90100 users$160250 users$480500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Redmoon Software Ltd is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Version 3.1.2 Jira Server 7.4.0 - 7.12.3 Released 2018-10-06

    Summary

    Fix default problem where transition sub-defaults are sometimes incorrectly set

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Comment Security Default via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Comment Security Default. You're prompted to log into MyAtlassian. Comment Security Default begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Comment Security Default versions compatible with your instance, you can look through our version history page.

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