OVERALL RATINGS
INSTALLS
7,015
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appMake sure your request forms include all the information agents need to assist customers better
Take care even when not in touch
Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.
Seamless process and clear expectations
Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.
Jira Service Management easier to handle
Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.
Supporting media
More details
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Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take your ITSM customer experience to the next level.
The app lets you:
- Configure Dynamic Forms for request types
- Create bundled custom fields consisting of numerous subfields to avoid clutter
- Display additional data on the Request Details View, such as SLAs, attachments, assignee details, and linked issues
- Set up synchronization of Organizations and Jira user groups
- …and more!
To further improve your Service Management experience, also check out:
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 7.0.0•for Jira Data Center 10.0.0 - 10.0.1
Release date
Oct 10th 2024
Summary
Improvement & Bugfix release Improvement release Bugfix release
Details
- Technical changes ensuring that the Extension for Jira Service Management app is compatible with Jira 10.0.
- Removing the following fields marked as deprecated: Customer Request Type, Organizations, Request Participants. From now on using the functionalities related to the mentioned fields won’t be possible to all users.
- Updated version of Bundled Fields.
- The none option used with Dynamic Forms doesn't work as intended.
- Setting Request Types Visibility generates errors.
- Upgrading app to the newest version affects the User synchronization configuration.
- Other minor bugfixes.
Payment model
Paid via Atlassian
License type
Commercial