Extension for Jira Service Management

Extension for jira service management plugin has not been working for 2 days and we have not been able to get support for 2 days. This plugin is unfortunately negative. Our help desk system has not been working for 2 days because of this plugin.

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  Deviniti

  Hello Okan,

  We sincerely apologize for the disruption this issue has caused to your help desk operations. We understand how critical our plugin is to your workflow, and we regret that you experienced difficulties both with the functionality and with reaching support.

  The issue was caused by an unexpected infinite loop, which has now been contained, and the system has been stabilized. We are conducting a thorough post-mortem analysis to identify the root cause and implement safeguards to prevent similar incidents in the future.

  We truly appreciate your patience and feedback. If you are still experiencing any issues, please reach out to our support team, and we will assist you as quickly as possible.

  Best regards,

  Deviniti Support Team

Cool app, but why would I pay a $1/a month for each user on Jira Core when this app is only for JIRA service desk...

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  Deviniti

  Hi Markus,

  Thank you for sharing your opinion with us - it's great to hear that you like our app! When it comes to bills, all 3rd party apps available on the Marketplace are dependable on Atlassian policy, and as a vendor, we don't have any impact on users counted in the pricing. However, we do our best to make our app worth its price and we still improve it. Currently, we're on the finish of Bundled Fields feature that will significantly increase the app's value. We strongly encourage you to give it a try once ready - we believe this upcoming feature will help you organize your Customer Portal with our Extension for Jira Service Desk app even better!

  Kind regards, Deviniti Support Team

To enhance the customer experience on our portal, we utilize the Extension for Jira Service Management. While Jira Service Desk offers excellent features, there are certain gaps that need to be addressed. This plugin effectively bridges those gaps, significantly boosting self-service options and transparency. Easy to configure and support is great! Recommended!

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  Deviniti

  Hello Nicholas!
  Thank you for your great feedback! We’re happy to hear that our Extension for Jira Service Management app helped improve self-service and transparency on your portal. And we're thrilled to hear that you found it easy to set up and that our support was helpful! Thank you for the recommendation, and we look forward to continuing to work together!

  Best regards,
  Deviniti Support Team

This app and this support from the people who work on this app is GREAT! All of the features is so useful for us, our favorite are the visibility for Services, fields on Services, options in fields on Services :D on the customer Portal. The app is very simple to configure and a absolutely must have for big company group with many business units and different requirements on services and fields in one Portal. We had a little problem after the installation with the trial version, but the support is so great and fast. I get really fast a detailed answer with a guide, with screenshots and a really kind communication on the same level. They have been extremely well looked after. Thank you so much for your great work! If some people in other companies like me can use the features of this app i can really recommend it. Its worth every penny :D

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  Deviniti

  Hi Dominic,

  Thank you for your valuable feedback! We're thrilled that the features covered by our Extension app are beneficial to our customers! Also, we're delighted to hear that your experience interacting with our customer support team is appreciated! It's really motivating for us and gives a special meaning to our work :)

  Best regards, Deviniti Support Team

Very good app to improve the user experience of JSM portals: highly recommended!

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  Deviniti

  Hi Frank,

  We're thrilled to hear that you like our app. We hope you will also enjoy the upcoming features we are currently working on, stay tuned!

  Kind regards, Deviniti Support Team