Extension for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.15.1, Jira Data Center 9.0.0 - 9.15.1 and more
7,217 installs
  • Supported
  • Jira Service Management

Make sure your request forms include all the information agents need to assist customers better

Create tickets faster with dynamic fields

Create custom forms that display only the necessary fields based on previous selections. Make sure that the form information is accurate and complete. Avoid mistakes and simplify the ticket creation.

Improve usability with clear form design

Organize related information on tickets into bundles. Create clear requests that are easier to navigate and understand. Make the support process simple for your customers and gain their loyalty.

Display key details on the request view

Keep your clients updated with extra details on the requests view, for example, attachments and SLAs. Stop going back and forth in communication. Improve your company's transparency towards customers.

More details

Join us for a live demo of our Cloud ITSM solutions, addressing challenges faced by Agents and Admins. In this session, we'll discuss various apps from our portfolio, including Extension for JSM. Click here to register.

Extension focuses on the customization of Jira Service Management requests. Give your customers simple forms without unnecessary fields. Help agents quickly grasp the context of tickets raised on the Customer Portal.

Read more about the app's configuration:

Support ITSM by giving your customers more self-service options. See our other apps that integrate with Extension:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users