OVERALL RATINGS
INSTALLS
7,088
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appMake sure your request forms include all the information agents need to assist customers better
Create tickets faster with dynamic fields
Create custom forms that display only the necessary fields based on previous selections. Make sure that the form information is accurate and complete. Avoid mistakes and simplify the ticket creation.
Improve usability with clear form design
Organize related information on tickets into bundles. Create clear requests that are easier to navigate and understand. Make the support process simple for your customers and gain their loyalty.
Display key details on the request view
Keep your clients updated with extra details on the requests view, for example, attachments and SLAs. Stop going back and forth in communication. Improve your company's transparency towards customers.
Supporting media
More details
If you didn’t find the information you were looking for, visit Extension landing page or book a 1:1 demo session with one of our support specialists. We’re always happy to answer your questions!
Extension focuses on the customization of Jira Service Management requests. Give your customers simple forms without unnecessary fields. Help agents quickly grasp the context of tickets raised on the Customer Portal.
Read more about the app's configuration by clicking the links to the documentation:
- Create Dynamic Forms based on predefined criteria for quick data collection. Get the right details every time by using Conditions and Validators on your custom fields
- Collect Bundled Fields to improve the requests’ clarity
- Provide Request Details View to keep your customers informed about the status of their tickets
Support ITSM by giving your customers more self-service options. See our other apps that integrate with Extension:
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Extension for Jira Service Management integrates with your Atlassian product
Version information
Version 1.2.43-AC•for Jira Cloud
Release date
Oct 18th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial