5,869
Customers have installed this app in at least 5,869 active instances.
5,869
Customers have installed this app in at least 5,869 active instances.
5,869
Customers have installed this app in at least 5,869 active instances.
    by Devinitifor Jira Cloud, Jira Server 7.6.0 - 8.17.1, Jira Data Center 7.6.0 - 8.17.1 and more versions
    Versions available for Jira Server 6.0 - 7.5.4
    Jira Data Center 7.2.0 - 7.5.4
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Deviniti supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Customize Jira Service Management and boost its customer experience with this ultimate feature package

    Customize Jira Service Management and boost its customer experience with this ultimate feature package

    Customize Jira Service Management and boost its customer experience with this ultimate feature package

    Take care even when not in touch

    Seamless process and clear expectations

    Jira Service Management easier to handle

    Enable quick and accurate request submission with dynamic request forms. Create bundled fields for user convenience and higher performance. Increase customer satisfaction with the support process.

    Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

    Organize request form fields that carry related information into custom bundled fields. Customize to meet everyone’s needs. Make use of both per project and global configuration.

    Take care even when not in touch

    Seamless process and clear expectations

    Jira Service Management easier to handle

    Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.

    Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

    Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.

    Take care even when not in touch

    Seamless process and clear expectations

    Jira Service Management easier to handle

    Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.

    Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

    Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.

    More details

    Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.

    The app lets you:

    • Configure Dynamic Forms for request types
    • Create bundled custom fields consisting of numerous subfields to avoid clutter
    • Display additional data on the Request Details View, such as SLA metrics, request’s attachments, assignee details, linked issues, and values from any fields you need

    Book a demo with our support team via Calendly.

    To further improve your Service Management experience, also check out:

    More details

    Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.

    The app lets you:

    • Configure Dynamic Forms for request types
    • Create bundled custom fields consisting of numerous subfields to avoid clutter
    • Display additional data on the Request Details View, such as SLAs, attachments, assignee details, and linked issues
    • Configure visibility of Request Types, fields, and Customer Portals
    • Set up synchronization of Organizations and Jira user groups
    • … and more!

    Take a look at this tutorial on how to improve the customer journey on each step through Jira Service Management, and book a demo with our support team via Calendly.

    To further improve your Service Management experience, also check out:

    More details

    Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.

    The app lets you:

    • Configure Dynamic Forms for request types
    • Create bundled custom fields consisting of numerous subfields to avoid clutter
    • Display additional data on the Request Details View, such as SLAs, attachments, assignee details, and linked issues
    • Configure visibility of Request Types, fields, and Customer Portals
    • Set up synchronization of Organizations and Jira user groups
    • … and more!

    Take a look at this tutorial on how to improve the customer journey on each step through Jira Service Management, and book a demo with our support team via Calendly.

    To further improve your Service Management experience, also check out:

    Reviews for cloud

    (79)
    Sign in to write a review
    by Markus Hudobnik on 2020-08-18
    Cool app, but why would I pay a $1/a month for each user on Jira Core when this app is only for JIRA service desk...
    1 out of 2 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Hi Markus,

    Thank you for sharing your opinion with us - it's great to hear that you like our app! When it comes to bills, all 3rd party apps available on the Marketplace are dependable on Atlassian policy, and as a vendor, we don't have any impact on users counted in the pricing. However, we do our best to make our app worth its price and we still improve it. Currently, we're on the finish of Bundled Fields feature that will significantly increase the app's value. We strongly encourage you to give it a try once ready - we believe this upcoming feature will help you organize your Customer Portal with our Extension for Jira Service Desk app even better!

    Kind regards, Deviniti Support Team

    by Mafalda Sanches on 2019-12-12
    This is a very useful app to provide extra service desk functionalities. They have a very fast and effective support team. Kudos to Aleksandra Bosacka!
    0 out of 1 found this review helpful
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    Deviniti

    Hi Mafalda,

    Thank you for taking your time to leave us such a positive review and sharing your experience with others. We really appreciate it!

    We're always ready to help and answer any questions related to features available in our apps. Feel free to contact us anytime!

    Best regards, Deviniti Support Team

    by Guido Leenders on 2019-05-28
    Does what it needs to do: add fields to JIRA Service Desk that contain relevant information for users. Can not add any field to JIRA Service Desk so check (extensive) documentation.
    Was this review helpful?YesNo
    Deviniti

    Hi Guido,

    Thank you for spending your time and leaving us a positive feedback. We're thrilled to hear that you find our app useful!

    Feel free to contact us anytime in case of any questions or suggestions in the future. We're always happy to help!

    Best regards, Deviniti Support Team

    by Vitor Delvage Garcia on 2019-04-09
    Excelent Addon!! It's so powerful , to be perfec, i would include if it's possible, include triggers in Dynamic Forms using Insight Custom Fields, that would be perfect.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by IAO BRP on 2018-12-20
    Gave me the reason to write my own add on.
    0 out of 5 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Hi,

    We still improve our apps so if you have some ideas for the new features, you can contact us via our customer channel. We will be happy to help you!

    Best regards, Deviniti Support Team

    Reviews for server

    (79)
    Sign in to write a review
    by Astrid Sieben on 2021-06-14
    A handy and great plugin.
    Was this review helpful?YesNo
    Deviniti

    Hi Astrid,

    We are thrilled to hear that the value you are getting from Extension usage helps to increase efficiency in your organization. We do our best to deliver a high-quality product and the best assistance in case of any problems.

    Kind regards, Deviniti Support Team

    by Aaron Vo on 2020-07-14
    I agree with Felix on this one: must-have for helpful dynamic form functionality. Missing some custom field types for the other functions, 3.9999 stars, rounded to 4 :)
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Hi Aaron,

    Thank you for your feedback! It's great to hear that you're satisfied with Dynamic Forms functionality. Feel free to contact us via our Customer Portal and share your suggestions and feature ideas - we are always open to all of them!

    Greetings from Poland!

    Kind regards,

    Deviniti Support Team

    by Felix Eichma on 2020-06-02
    This is the number one must-have addon for Jira ServiceDesk! It allows you to hide or show any UI elements that you would care about showing. Highly recommended.!
    Was this review helpful?YesNo
    Deviniti

    Hi Felix,

    Thank you for your positive review! This kind of feedback is highly motivating - we constantly work on improving this app. Recently, we have included a few features regarding Dynamic Forms and we have not finished! Please stay tuned for more new improvements that are coming!

    Kind regards, Deviniti Support Team

    by Sam Clusker on 2020-03-04
    It's come leaps and bounds from when we first started using it. But I would now consider this an essential add-on to any JSD installation. We use pretty much all the features this provides and it has become integral. Support has been very good and our requests are met with responses and implementation. Particularly surrounding the Bundled Fields feature which as per the latest release is now an incredibly solid part of this add-on. Awesome stuff!
    Was this review helpful?YesNo
    Deviniti

    Hi Sam!

    It's great to hear that you're satisfied with our work and such kind of feedback keeps us well motivated! We still haven't finished improving Bundled Fields so please stay tuned - the new features are coming!

    Kind Regards, Deviniti Support Team

    by Justin Alex on 2019-11-24
    This app is Gold! Thanks, Deviniti for introducing this app a couple of years ago! For many of our JSD deployments, Extension for JSD has answered many questions or business cases. Ranging from dynamic forms to date-based SLAs, to the newly introduced Bundled Fields. This is the first app every JSD administrator should look into...hands down.
    Was this review helpful?YesNo
    Deviniti

    Hi Justin,

    Thank you so much for taking the time to leave us this review. We are glad that you loved your experience with Extension for Jira Service Desk. Such feedback really keeps us going!

    Best regards, Deviniti Support Team

    Reviews for Data Center

    (79)
    Sign in to write a review
    by Arto Kovalainen on 2017-08-18
    Good plugin, but unfortunately does not work together with: https://marketplace.atlassian.com/plugins/com.refinedwiki.jira.servicedesk.refinedtheme/server/ Language switcher disappears if refined theme is used.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    Deviniti

    Hi Arto, From version 4.4.0 Refined Wiki is officially supported in Extension. If you experience any problems with it, please leave us an email at contact@intenso.support - we would be happy to help you.

    Regards, Milena

    by James Shiver on 2017-08-04
    Really good product that makes usage of service desk much more effective. Can't complain about support - they were helpful with encountered problems. I was also told that the next version will be much more expanded, looking forward to try it!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Dylan Raines on 2017-08-01
    Nice add-on! With many useful features that really extend JSD.
    Was this review helpful?YesNo
    by Miroslav Kravec on 2017-04-24
    Horrible support, crucial bugs, don't recommend it! Plugin implements very useful features, but it has also crucial bugs. The poor quality of implementation adds an extra work for us. We've got valid license for the plugin, and developers don't care to even respond to bug for two months, and some issues are opened for 9 months already...
    8 out of 8 found this review helpful
    Was this review helpful?YesNo
    by 23567 on 2017-02-07
    Fantastic set of tools for customizing Service Desk, and fantastic customer support!
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$20050 users$300100 users$500250 users$1,000500 & upAdditional pricing details
    50 users$300/year100 users$500/year250 users$2,000/year500 users$3,000/year750 users$3,000/year1000 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Deviniti provides support for this app.

    Deviniti provides support for this app.

    Deviniti provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-05-26

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 6.12.0 Jira Server 7.6.0 - 8.17.1 Released 2021-06-04

    Summary

    Improvement & Bugfix release

    Details

    Improvements - Compatibility with Jira 8.17. - As an administrator of a service project, you can narrow down the number of organizations a customer can share a ticket with. In the General configuration under Project settings, select organizations from the list that are available on a given Jira instance and define whether they have access to this functionality. This change does not affect organizations already set up on requests. - After entering the created request, the Customer sees expanded link types, when there are at most 3 linked links (in a given type). Additionally, the number of linked issues is displayed in brackets next to the link name, for example: Blocked by (5) Fixes - A Dynamic Forms configuration that uses Insight objects (as a master field) does not display correctly for customers unless they have the Object Schema Users role. - Korean language does not work correctly entering text in Rich Text custom field (JSM 4.16). - Downloading attachments with "#" in the name does not work in the Attachment panel on the Request Details View. - The Remove None option removes the value "None" in the parent field only in the cascading custom field. It does not take into account the child select as well. - Requests with bundled fields doesn't work properly.

    Versions

    Version 6.12.0 Jira Data Center 7.6.0 - 8.17.1 Released 2021-06-04

    Summary

    Improvement & Bugfix release

    Details

    Improvements - Compatibility with Jira 8.17. - As an administrator of a service project, you can narrow down the number of organizations a customer can share a ticket with. In the General configuration under Project settings, select organizations from the list that are available on a given Jira instance and define whether they have access to this functionality. This change does not affect organizations already set up on requests. - After entering the created request, the Customer sees expanded link types, when there are at most 3 linked links (in a given type). Additionally, the number of linked issues is displayed in brackets next to the link name, for example: Blocked by (5) Fixes - A Dynamic Forms configuration that uses Insight objects (as a master field) does not display correctly for customers unless they have the Object Schema Users role. - Korean language does not work correctly entering text in Rich Text custom field (JSM 4.16). - Downloading attachments with "#" in the name does not work in the Attachment panel on the Request Details View. - The Remove None option removes the value "None" in the parent field only in the cascading custom field. It does not take into account the child select as well. - Requests with bundled fields doesn't work properly.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Extension for Jira Service Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Management. You're prompted to log into MyAtlassian. Extension for Jira Service Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Extension for Jira Service Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Extension for Jira Service Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Management. You're prompted to log into MyAtlassian. Extension for Jira Service Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.

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