OVERALL RATINGS
INSTALLS
5,578
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appMake sure your request forms include all the information agents need to assist customers better
Enable faster ticket creation with dynamic fields
Offer clients custom forms that display only the necessary fields based on previous field selections and user group membership. This ensures form submissions are accurate, complete, and efficient.
Improve usability with clear form design
Group related fields into logical bundles to simplify complex requests. This makes forms easier to navigate, improving the user experience for both customers and agents.
Show key details transparently on the request view
Display essential ticket details, such as SLAs and attachments, directly in the request view. Minimize back-and-forth communication and enhance transparency for a better customer experience.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Dynamic Forms (DF)
Support for Assets objects in (DF)
Translations for Dynamic Forms
Dynamic Fields in team-managed projects
REST API
Advanced
Unlock the full range of app features
Everything from Standard, plus:
AQL support for Assets
Assets in Request Details View
More details
Support should not start with missing details or continue with status questions. Extension for JSM helps improve the whole request journey:
- Before submission, customers are guided to share what agents need the first time with Dynamic Forms and Bundled Fields
- After submission, the request view becomes a self-service layer where customers can check progress, find key information, and understand what happens next.
Use it when you want fewer incomplete tickets, fewer “what’s the status?” questions, easier portal administration, and more context for agents to move work forward faster.
See our other JSM plugins that support ITSM processes: Queues for JSM | Actions for JSM | SLA Time Management
Consider moving from Data Center to Cloud? Visit our migration hub to learn about available options and migration paths.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Extension for Jira Service Management integrates with your Atlassian app
Version information
Version 8.6.0•for Jira Cloud
- Release date
- Jun 24th 2026
- Summary
- Improvements
- Details
Minor usability and technical changes related to the app configuration
- Payment model
- Paid via Atlassian
- License type
- Commercial