Extension for Jira Service Management
- Supported
- Jira Service Management
Make sure your request forms include all the information agents need to assist customers better
Create tickets faster with dynamic fields
Create custom forms that display only the necessary fields based on previous selections. Make sure that the form information is accurate and complete. Avoid mistakes and simplify the ticket creation.
Improve usability with clear form design
Organize related information on tickets into bundles. Create clear requests that are easier to navigate and understand. Make the support process simple for your customers and gain their loyalty.
Display key details on the request view
Keep your clients updated with extra details on the requests view, for example, attachments and SLAs. Stop going back and forth in communication. Improve your company's transparency towards customers.
More details
Join us for a live demo of our Cloud ITSM solutions, addressing challenges faced by Agents and Admins. In this session, we'll discuss various apps from our portfolio, including Extension for JSM. Click here to register.
Extension focuses on the customization of Jira Service Management requests. Give your customers simple forms without unnecessary fields. Help agents quickly grasp the context of tickets raised on the Customer Portal.
Read more about the app's configuration:
- Create Dynamic Forms based on predefined criteria for quick data collection. Get the right details every time by using Conditions and Validators on your custom fields
- Collect Bundled Fields to improve the requests’ clarity
- Provide Request Details View to keep your customers informed about the status of their tickets
Support ITSM by giving your customers more self-service options. See our other apps that integrate with Extension:
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
Extension for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Gallery
This app is free for up to 10 users