Extension for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.15.2, Jira Data Center 9.0.0 - 9.17.0 and more
7,151 installs
  • Jira Service Management

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Make sure your request forms include all the information agents need to assist customers better

Take care even when not in touch

Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.

Seamless process and clear expectations

Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

Jira Service Management easier to handle

Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.

More details

Looking to download our app? Take the next step by visiting our website's contact form and connecting with our sales team to get the best pricing and assistance for purchasing the app.

Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take your ITSM customer experience to the next level.

The app lets you:

To further improve your Service Management experience, also check out:

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Gallery

Extension for Jira Service Management is a useful app for support agents, managers, and Jira admins alike