Extension for Jira Service Management

for Jira Cloud, Jira Server 8.16.0 - 9.8.1, Jira Data Center 8.16.0 - 9.8.1 and more
7,156 installs
  • Supported
  • Jira Service Management

As we continue to move towards a cloud future together, new server app sales and installs are no longer available for customers. You can update app version via Atlassian Marketplace until the end of support for server on Feb 15, 2024. Learn more

Customize Jira Service Management and boost your ITSM customer service with this ultimate feature package

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Take care even when not in touch

Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.

Seamless process and clear expectations

Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

Jira Service Management easier to handle

Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.

More details

Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take your ITSM customer experience to the next level.

The app lets you:

  • Configure Dynamic Forms for request types
  • Create bundled custom fields consisting of numerous subfields to avoid clutter
  • Display additional data on the Request Details View, such as SLAs, attachments, assignee details, and linked issues
  • Configure visibility of Request Types, fields, and Customer Portals
  • Set up synchronization of Organizations and Jira user groups
  • ... and more!

Take a look at this tutorial on how to improve the customer journey on each step through Jira Service Management, and book a demo with our support team via Calendly.

To further improve your Service Management experience, also check out:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



Extension for Jira Service Management is a useful app for support agents, managers, and Jira admins alike