The most wanted feature bundle for your Customer Portal
The most wanted feature bundle for your Customer Portal
The most wanted feature bundle for your Customer Portal
Dynamic Fields configuration
Short and tailored request forms on the Portal
Jira Service Desk customization
Create Dynamic Fields for request types. Copy whole configurations or single fields between request types. Both system and custom fields are available.
Show or hide request form fields depending on previous selections. Display only context-relevant fields to your users. Improve customer experience of the support process powered by Jira Service Desk Cloud.
Show your customers SLA metrics for their requests. Display important dates, attachments, and the issue's assignee as well. Enhance customer satisfaction during the support process.
Jira Service Desk customization
Customer Portal visibility
Dynamic forms and multilevel structures
Display SLAs, assignees, attachments, linked issues and external links to your customers. Provide more information to save your time and help them feel easier.
Set up permissions for request types on the Customer Portal. Also works for fields, options, requirements and SLAs.
Show only context-relevant custom fields to users. Build dynamic forms and multilevel field structures to simplify complex forms. Improve usability and appearance of your Service Desk.
Jira Service Desk customization
Customer Portal visibility
Dynamic forms and multilevel structures
Display SLAs, assignees, attachments, linked issues and external links to your customers. Provide more information to save your time and help them feel easier.
Set up permissions for request types on the Customer Portal. Also works for fields, options, requirements and SLAs.
Show only context-relevant custom fields to users. Build dynamic forms and multilevel field structures to simplify complex forms. Improve usability and appearance of your Service Desk.
More details
As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we've dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the first Cloud version of our best selling app, used on over 2000 instances of Jira Service Desk.
The features include:
- Create Dynamic Fields for request types
- Copy whole configurations or single fields between request types
- Define custom validation rules for each field separately
- Create conditions for showing fields based on other fields' values or options
- Show SLA metrics to customers
- Display issue's attachments
- Display important dates and the assignee on the request view
Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.
Follow us on LinkedIn, Twitter and Facebook to track the latest news from our company and Atlassian ecosystem.
To further improve your Service Desk experience, also check out Queues for Jira Service Desk.
More details
As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we've dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the best selling app of ours, used on over 2000 instances of Jira Service Desk.
The features include:
- Display SLAs, assignees, attachments, linked issues and external links on the Portal
- Manage access to request types, fields, options, requirements and SLAs
- Build dynamic forms and multilevel structures
- Bundle custom fields
Improve your customer's journey through Jira Service Desk with this app.
Reach out to us at support@deviniti.com in case of any questions.
Follow us on Twitter and LinkedIn to track the latest news from our company and Atlassian ecosystem.
To further improve your Service Desk experience, also check out:
More details
As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we've dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the best selling app of ours, used on over 2000 instances of Jira Service Desk.
The features include:
- Display SLAs, assignees, attachments, linked issues and external links on the Portal
- Manage access to request types, fields, options, requirements and SLAs
- Build dynamic forms and multilevel structures
- Bundle custom fields
Improve your customer's journey through Jira Service Desk with this app.
Reach out to us at support@deviniti.com in case of any questions.
Follow us on Twitter and LinkedIn to track the latest news from our company and Atlassian ecosystem.
To further improve your Service Desk experience, also check out:
Reviews for cloud
(78)Sign in to write a review
Hi Markus,
Thank you for sharing your opinion with us - it's great to hear that you like our app! When it comes to bills, all 3rd party apps available on the Marketplace are dependable on Atlassian policy, and as a vendor, we don't have any impact on users counted in the pricing. However, we do our best to make our app worth its price and we still improve it. Currently, we're on the finish of Bundled Fields feature that will significantly increase the app's value. We strongly encourage you to give it a try once ready - we believe this upcoming feature will help you organize your Customer Portal with our Extension for Jira Service Desk app even better!
Kind regards, Deviniti Support Team
Hi Mafalda,
Thank you for taking your time to leave us such a positive review and sharing your experience with others. We really appreciate it!
We're always ready to help and answer any questions related to features available in our apps. Feel free to contact us anytime!
Best regards, Deviniti Support Team
Hi Guido,
Thank you for spending your time and leaving us a positive feedback. We're thrilled to hear that you find our app useful!
Feel free to contact us anytime in case of any questions or suggestions in the future. We're always happy to help!
Best regards, Deviniti Support Team
Hi,
We still improve our apps so if you have some ideas for the new features, you can contact us via our customer channel. We will be happy to help you!
Best regards, Deviniti Support Team
Reviews for server
(78)Sign in to write a review
Hi Aaron,
Thank you for your feedback! It's great to hear that you're satisfied with Dynamic Forms functionality. Feel free to contact us via our Customer Portal and share your suggestions and feature ideas - we are always open to all of them!
Greetings from Poland!
Kind regards,
Deviniti Support Team
Hi Felix,
Thank you for your positive review! This kind of feedback is highly motivating - we constantly work on improving this app. Recently, we have included a few features regarding Dynamic Forms and we have not finished! Please stay tuned for more new improvements that are coming!
Kind regards, Deviniti Support Team
Hi Sam!
It's great to hear that you're satisfied with our work and such kind of feedback keeps us well motivated! We still haven't finished improving Bundled Fields so please stay tuned - the new features are coming!
Kind Regards, Deviniti Support Team
Hi Justin,
Thank you so much for taking the time to leave us this review. We are glad that you loved your experience with Extension for Jira Service Desk. Such feedback really keeps us going!
Best regards, Deviniti Support Team
Hi Francesc,
Thank you for your feedback! It's great to hear that you're satisfied with using our Dynamic Forms! We hope you enjoy Bundled Fields as well because big improvements are coming! We encourage you to stay tuned with our Marketplace.
Best regards, Deviniti Support Team
Reviews for Data Center
(78)Sign in to write a review
Hi Arto, From version 4.4.0 Refined Wiki is officially supported in Extension. If you experience any problems with it, please leave us an email at contact@intenso.support - we would be happy to help you.
Regards, Milena
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$200 | 50 users$300 | 100 users$500 | 250 users$1,000 | 500 & upAdditional pricing details |
| 50 users$300/year | 100 users$500/year | 250 users$2,000/year | 500 users$3,000/year | 750 users$3,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Deviniti provides support for this app.
Deviniti provides support for this app.
Deviniti provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-10-23
Summary
Minor version update
Details
Minor version update
Versions
Version 6.9.5 • Jira Server 7.2.0 - 8.13.0 • Released 2020-09-30
Summary
Improvement & Bugfix release
Details
Improvements - Add support for Bundled Fields and Rich Text custom field in Theme Extension for Jira Service Desk app (Request Details View) and Actions for Jira Service Desk app (transition screens) - Improving the appearance of links in the header on the Portal Fix - Dynamic Forms: Values ââfrom related fields are saved on the request / issue despite hiding them on the form when the value of the master field is changed.Versions
Version 6.9.5 • Jira Data Center 7.2.0 - 8.13.0 • Released 2020-09-30
Summary
Improvement & Bugfix release
Details
Improvements - Add support for Bundled Fields and Rich Text custom field in Theme Extension for Jira Service Desk app (Request Details View) and Actions for Jira Service Desk app (transition screens) - Improving the appearance of links in the header on the Portal Fix - Dynamic Forms: Values ââfrom related fields are saved on the request / issue despite hiding them on the form when the value of the master field is changed.Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Extension for Jira Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Extension for Jira Service Desk.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Extension for Jira Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.
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