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Key highlights of the appMake sure your request forms include all the information agents need to assist customers better
Take care even when not in touch
Enable quick and accurate request submission with dynamic request forms. Create bundled custom fields for user convenience and higher performance. Increase customer satisfaction with the support process.
Seamless process and clear expectations
Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.
Jira Service Management easier to handle
Customize to meet everyone’s needs. Configure the visibility of Customer Portals, request type, fields, and options. Automate restarting and updating SLA metrics. Synchronize Organizations and Jira user groups.
Supporting media
More details
Looking to download our app? Take the next step by visiting our website's contact form and connecting with our sales team to get the best pricing and assistance for purchasing the app.
Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take your ITSM customer experience to the next level.
The app lets you:
- Configure Dynamic Forms for request types
- Create bundled custom fields consisting of numerous subfields to avoid clutter
- Display additional data on the Request Details View, such as SLAs, attachments, assignee details, and linked issues
- Set up synchronization of Organizations and Jira user groups
- …and more!
To further improve your Service Management experience, also check out:
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 7.0.5•for Jira Data Center 10.0.0 - 10.7.1
- Release date
- Jun 27th 2025
- Summary
- Improvement & Bugfix release Improvement release Bugfix release
- Details
- Improvements
- Technical improvements.
- Compatibility with Jira 10.7.1.
- The Rich Text field doesn’t work as intended.
- Hidden field data while using Bundled Fields.
- Other bugfixes.
- Payment model
- Paid via Atlassian
- License type
- Commercial