Extension for Jira Service Management

for Jira Cloud, Jira Server 8.16.0 - 9.12.0, Jira Data Center 8.16.0 - 9.12.0 and more
7,285 installs
  • Supported
  • Jira Service Management

The app lets you build an optimized Customer Portal and keep user updated without needing an agent, making ITSM processes smoother

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Take care even when not in touch

Enable quick and accurate request submission with dynamic request forms. Create bundled fields for user convenience and higher performance. Increase customer satisfaction with the support process.

Seamless process and clear expectations

Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.

Jira Service Management easier to handle

Organize request form fields that carry related information into custom bundled fields. Customize to meet everyone’s needs. Make use of both per project and global configuration.

More details

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Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.

The app lets you:

  • Configure Dynamic Forms for request types
  • Create bundled custom fields consisting of numerous subfields to avoid clutter
  • Display additional data on the Request Details View, such as SLA metrics, request’s attachments, assignee details, linked issues, and values from any fields you need

Book a demo with our support team via Calendly.

To further improve your Service Management experience, also check out:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users