Extension for Jira Service Management STAFF PICK
- Jira Service Management
The app lets you build an optimized Customer Portal and keep user updated without needing an agent, making ITSM processes smoother
Take care even when not in touch
Enable quick and accurate request submission with dynamic request forms. Create bundled fields for user convenience and higher performance. Increase customer satisfaction with the support process.
Seamless process and clear expectations
Display SLAs, assignee details, attachments, linked issues, and dates on the Request Details View. Give customers valuable insight about their requests. Save the support teams' time.
Jira Service Management easier to handle
Organize request form fields that carry related information into custom bundled fields. Customize to meet everyone’s needs. Make use of both per project and global configuration.
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Extension for Jira Service Management is the ultimate feature package that focuses on flexible customization of Jira Service Management to take customer experience to the next level.
The app lets you:
- Configure Dynamic Forms for request types
- Create bundled custom fields consisting of numerous subfields to avoid clutter
- Display additional data on the Request Details View, such as SLA metrics, request’s attachments, assignee details, linked issues, and values from any fields you need
Book a demo with our support team via Calendly.
To further improve your Service Management experience, also check out:
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Extension for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
This app is free for up to 10 users