OVERALL RATINGS
INSTALLS
6,728
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appMake sure your request forms include all the information agents need to assist customers better
Enable faster ticket creation with dynamic fields
Offer clients custom forms that display only the necessary fields based on previous field selections and user group membership. This ensures form submissions are accurate, complete, and efficient.
Improve usability with clear form design
Group related fields into logical bundles to simplify complex requests. This makes forms easier to navigate, improving the user experience for both customers and agents.
Show key details transparently on the request view
Display essential ticket details, such as SLAs and attachments, directly in the request view. Minimize back-and-forth communication and enhance transparency for a better customer experience.
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Dynamic Forms (DF)
Support for Assets objects in (DF)
Translations for Dynamic Forms
Dynamic Fields in team-managed projects
REST API
Advanced
Unlock the full range of app features
Everything from Standard, plus:
AQL support for Assets
Assets in Request Details View
More details
If you need more information, book a 1:1 demo session with our support specialists. We’re always happy to answer your questions!
Extension for Jira Service Management enables project-level administration, reducing dependency on Jira system admins. Whether you’re a growing startup or a global enterprise, Extension scales to your needs while ensuring compliance with security standards.
Read more about the app's configuration by clicking the links below:
- Create Dynamic Forms based on predefined criteria for quick data collection. Get the right details every time by using Conditions and Validators on your custom fields
- Collect Bundled Fields to improve the requests’ clarity
- Improve the standard Request Details View to keep your customers informed about the status of their tickets
To learn about the app’s use cases and FAQs, visit Extension for Jira Service Desk LP
See our other Jira Service Desk plugins that support ITSM processes:
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Extension for Jira Service Management integrates with your Atlassian product
Version information
Version 1.2.49-AC•for Jira Cloud
- Release date
- Apr 23rd 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial