Customers have installed this app in at least 2,057 active instances.
    by Deviniti (formerly InTENSO)Atlassian Verified
    Deviniti (formerly InTENSO) is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Server 7.2.0 - 7.10.1 and more versions
    Versions available for Jira Server 6.0 - 7.1.10
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Deviniti (formerly InTENSO) supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The most wanted feature bundle for your Customer Portal

    The most wanted feature bundle for your Customer Portal

    Jira Service Desk customization

    Customer Portal visibility

    Dynamic forms and multilevel structures

    Display SLAs, assignees, attachments, linked issues and external links to your customers. Provide more information to save your time and help them feel easier.

    Set up permissions for request types on the Customer Portal. Also works for fields, options, requirements and SLAs.

    Show only context-relevant custom fields to users. Build dynamic forms and multilevel field structures to simplify complex forms. Improve usability and appearance of your Service Desk.

    More details

    As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we've dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the best selling app of ours, used on over 2000 instances of Jira Service Desk.

    The features include:

    • Display SLAs, assignees, attachments, linked issues and external links on the Customer Portal
    • Manage access to request types, fields, options, requirements and SLAs
    • Build dynamic forms and multilevel structures
    • Bundle custom fields

    Here's everything you need to know to boost your Jira Service Desk with this app.

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    Follow us on Twitter and Facebook to track the latest news from our company and Atlassian ecosystem.

    To further improve your Service Desk experience, also check out:

    Reviews for cloud

    Sign in to write a review
    by Arto Kovalainen on 2017-08-18
    Good plugin, but unfortunately does not work together with: https://marketplace.atlassian.com/plugins/com.refinedwiki.jira.servicedesk.refinedtheme/server/ Language switcher disappears if refined theme is used.
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Arto, From version 4.4.0 Refined Wiki is officially supported in Extension. If you experience any problems with it, please leave us an email at contact@intenso.support - we would be happy to help you.

    Regards, Milena

    by James Shiver on 2017-08-04
    Really good product that makes usage of service desk much more effective. Can't complain about support - they were helpful with encountered problems. I was also told that the next version will be much more expanded, looking forward to try it!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Dylan Raines on 2017-08-01
    Nice add-on! With many useful features that really extend JSD.
    Was this review helpful?YesNo
    by Miroslav Kravec on 2017-04-24
    Horrible support, crucial bugs, don't recommend it! Plugin implements very useful features, but it has also crucial bugs. The poor quality of implementation adds an extra work for us. We've got valid license for the plugin, and developers don't care to even respond to bug for two months, and some issues are opened for 9 months already...
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Justin Alex Paramanandan [ServiceRocket] on 2017-03-20
    This has been my go-to add-on for any Service Desk implementation. Our users love the added benefit of customising their forms dynamically, and performing actions within their customer portal. Thanks, InTENSO for this add-on! Keep up the awesome work.
    Was this review helpful?YesNo
    Deviniti (formerly InTENSO)

    Hi Justin, Thanks for your kind words. Such feedback really keeps us going! Greetings from Poland!

    Reviews for server

    Sign in to write a review
    by Shaik Sami Ahmed on 2018-06-07
    One of the very best Add on with variety of unique features. Support Team must say they work at lighting speed and fix the issues. Never saw such type of best support responses. Must have add on for JIRA Service Desk and without this JSD is incomplete.
    Was this review helpful?YesNo
    by Anthony Zepeda on 2018-03-09
    Add on is good, and support has been better.
    3 out of 5 found this review helpful
    Was this review helpful?YesNo
    by Андрей Харациди on 2018-03-01
    Great plugin! With this plugin we finally have an opportunity to show linked issues to customer through customer portal!
    1 out of 1 found this review helpful
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    by Tomasz Guja on 2018-01-15
    Cool plugin. Together with for example Actions for Service Desk InTENSO is really extending JIRA SD possibilities (even sometimes completing it with the features which for some reason Atlassian did not make to deliver yet). Also the support is very helpful and kind.
    Was this review helpful?YesNo
    by Daud_Salum on 2018-01-14
    We are using this plugin a while and we think it is very interesting. Option to make visible request types and custom fields only for chosen groups is pretty helpful.
    Was this review helpful?YesNo


    10 users$1025 users$20050 users$300100 users$500250 users$1000500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Deviniti (formerly InTENSO) is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 6.0.5 Jira Server 7.2.0 - 7.10.1 Released 2018-06-14


    Improvement & Bugfix release


    The following improvements have been added:

    • Support for nFeed fields as related fields in Dynamic forms. Supported fields: nFeed Field, nFeed - Date Field, nFeed - DateTime' Field.
    • Support for DateTime field in Update SLA to Date post function.

    The following bugs have been fixed:

    • Problem with removing a configuration of Multilevel Structure.
    • Export all requests to CSV didn't work.
    • Configuration panel for Dynamic forms broke down in case of many request types on the list.
    • Problem with displaying Dynamic Forms in Internet Explorer and Safari browsers.
    • Configuration of Dynamic Forms after removing custom field didn't present.
    • Related fields, which weren't Jira fields, didn't display in Dynamic Forms.
    • Manual configuration of Organizations and Groups Synchronization didn't work. * 'Remove none' feature didn't work.
    • Fix Version field couldn't be chosen in the configuration of fields visibility.
    • Problem with Customer Portal when Extension and Refined Theme apps were installed both.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Extension for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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