The most wanted feature bundle for your Customer Portal
The most wanted feature bundle for your Customer Portal
Jira Service Desk customization
Customer Portal visibility
Dynamic forms and multilevel structures
Display SLAs, assignees, attachments, linked issues and external links to your customers. Provide more information to save your time and help them feel easier.
Set up permissions for request types on the Customer Portal. Also works for fields, options, requirements and SLAs.
Show only context-relevant custom fields to users. Build dynamic forms and multilevel field structures to simplify complex forms. Improve usability and appearance of your Service Desk.
More details
As an Atlassian Platinum Enterprise Partner with 14+ years on the market, we've dealt with the limitations of Jira Service Desk and introduced a whole lot of most eagerly requested features to it. This is the best selling app of ours, used on over 2000 instances of Jira Service Desk.
The features include:
- Display SLAs, assignees, attachments, linked issues and external links on the Customer Portal
- Manage access to request types, fields, options, requirements and SLAs
- Build dynamic forms and multilevel structures
- Bundle custom fields
Here's everything you need to know to boost your Jira Service Desk with this app.
Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.
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To further improve your Service Desk experience, also check out:
Reviews for cloud
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Hi Arto, From version 4.4.0 Refined Wiki is officially supported in Extension. If you experience any problems with it, please leave us an email at contact@intenso.support - we would be happy to help you.
Regards, Milena
Hi Justin, Thanks for your kind words. Such feedback really keeps us going! Greetings from Poland!
Reviews for server
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Pricing
| 10 users$10 | 25 users$200 | 50 users$300 | 100 users$500 | 250 users$1000 | 500 & upAdditional pricing details |
Paid-via-Atlassian pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Do you offer academic, community, or open-source licenses?
For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.
For more details about qualifying for special licenses, see here.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Deviniti (formerly InTENSO) is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 6.0.5 • Jira Server 7.2.0 - 7.10.1 • Released 2018-06-14
Summary
Improvement & Bugfix release
Details
The following improvements have been added:
- Support for nFeed fields as related fields in Dynamic forms. Supported fields: nFeed Field, nFeed - Date Field, nFeed - DateTime' Field.
- Support for DateTime field in Update SLA to Date post function.
The following bugs have been fixed:
- Problem with removing a configuration of Multilevel Structure.
- Export all requests to CSV didn't work.
- Configuration panel for Dynamic forms broke down in case of many request types on the list.
- Problem with displaying Dynamic Forms in Internet Explorer and Safari browsers.
- Configuration of Dynamic Forms after removing custom field didn't present.
- Related fields, which weren't Jira fields, didn't display in Dynamic Forms.
- Manual configuration of Organizations and Groups Synchronization didn't work. * 'Remove none' feature didn't work.
- Fix Version field couldn't be chosen in the configuration of fields visibility.
- Problem with Customer Portal when Extension and Refined Theme apps were installed both.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate Extension for Jira Service Desk via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Extension for Jira Service Desk. You're prompted to log into MyAtlassian. Extension for Jira Service Desk begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Extension for Jira Service Desk versions compatible with your instance, you can look through our version history page.
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