3,361
Customers have installed this app in at least 3,361 active instances.
3,361
Customers have installed this app in at least 3,361 active instances.
    by RiadaTop Vendor
    Riada is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.1.0, Jira Data Center 8.0.0 - 8.1.0 and more versions
    Versions available for Jira Server 7.0.0 - 8.0.0.m0026
    Jira Data Center 7.1.0 - 8.0.0.m0026
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful integration with Jira Service Desk

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The asset catalogue should be a natural part of the Service Desk functionality in Jira! Integrate Insight with Jira Service Desk to enable asset selection in the customer portal.

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful integration with Jira Service Desk

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The asset catalogue should be a natural part of the Service Desk functionality in Jira! Integrate Insight with Jira Service Desk to enable asset selection in the customer portal.

    More details

    NOTE: Insight v7.x is NOT backwards compatible with Jira v7.x or earlier. Read the latest release notes.

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB used to manage any type of structured data.

    Use the Insight platform to manage all the things that are important to your organization whether it’s hardware, software, people, facilities, compliance, customers, contracts or any other type of data.

    By connecting Jira issues to your data, you dramatically decrease time to resolution and increase the quality in your everyday work.

    Trusted by some of the finest brands in the world such as eBay, Lufthansa, Google, Spotify, Porsche and thousands of others.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & References
    • Graphical Explorer
    • QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission Schemas
    • Powerful Insight Query Language
    • Open API’s

    Read Customer Stories.

    More details

    NOTE: Insight v7.x is NOT backwards compatible with Jira v7.x or earlier. Read the latest release notes.

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB used to manage any type of structured data.

    Use the Insight platform to manage all the things that are important to your organization whether it’s hardware, software, people, facilities, compliance, customers, contracts or any other type of data.

    By connecting Jira issues to your data, you dramatically decrease time to resolution and increase the quality in your everyday work.

    Trusted by some of the finest brands in the world such as eBay, Lufthansa, Google, Spotify, Porsche and thousands of others.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & References
    • Graphical Explorer
    • QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission Schemas
    • Powerful Insight Query Language
    • Open API’s

    Read Customer Stories.

    Reviews for cloud

    (72)
    Sign in to write a review
    by Carl E Allen on 2017-06-02
    Insight is one of the best buys for organizations that want to track anything, I've used to manage products, our customers, our customers locations, even used it as a Organizational chart. -- The new Confluence Macro makes it even better, now I'm linking pages together by pulling insight data into confluence (using the confluence field type) --- Insight is now the single source of truth, I recommend it for every implementation I work on. The power of Insight is limited by only your imagination.
    5 out of 5 found this review helpful
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    by Youngmo Eugene Kwon on 2017-03-07
    I used this product from almost first release phase. But, I have difficulties in exporting and importing again. Cuz this does not support CJK ( Chinese, Japanese, Korean ) ... Do you have some plan for supporting Unicode in excel? If you need some clue, then I can share some references. My company is Atlassian Expert as well. Cheers. And, also my company wish to be a partner with Riada.
    1 out of 1 found this review helpful
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    Riada

    Dear Young Eugene Kwon, Happy to hear that you are a long time user of Insight. We are currently doing a complete overhaul of the import functionality in Insight which will be shipped in Insight 5.0, we are also including some fixes in the export functionality. Prior to that release, our support team is ready to help you if you create a support ticket here. Regarding partnership, you are welcome to read more and apply here. Best Regards Tommy

    by Oliviu Nita on 2017-02-02
    This plugin is the complete solution for CMDB not to mention the Insight Discovery... The integration with Jira and JSD is easy and transparent. My resps are very pleased with this power tool and i think we love more Insight then JIRA itself :)) For every question we have found the answer and the solution fast, on the documentation or on the Riada Support Portal (those guys are blazing fast...) Thank's a lot Riada Team :)
    2 out of 2 found this review helpful
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    by Thomas Edding on 2017-01-15
    nice plugin ! I can handle more than IT data and it is the answer to store data hierarchically. Integration with Jira Service Desk is good, High added value. Thanks!
    1 out of 1 found this review helpful
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    by Joachim Suter on 2016-12-14
    Insight ist einfach ein geniales Tool! Das Setup ist einfach, Datenübernahme logisch aufgebaut und der Aufbau der CMDB-Struktur kann sehr intuitiv erfolgen. Probleme die ich mit dem alten Tool Jahre vor mir hergeschoben habe, konnte ich in kürzester Zeit lösen. Für unseren Servicedesk aber auch das ITSM ist Insight ein perfekte Lösung - und ich sehe, dass wir momentan das Potential noch nicht mal ausschöpfen. Support ist Goldstandard: Antwort und Lösungen in kürzester Zeit. Offen für neue Ideen und Vorschläge. Weiter so!
    5 out of 5 found this review helpful
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    Reviews for server

    (72)
    Sign in to write a review
    by Yousef Rabah on 2019-04-08
    This is a great-add-on that we've been using to keep track of assets; simple to use and great add-on to Jira. It has been enhanced very well with each version and it was simple to import data and use. Thank you for a great product/tool to help organise inventory with Jira! Keep up the good work.
    Was this review helpful?YesNo
    by Geoffrey Burger on 2019-04-04
    What a amazing add-on and some of the best support one can ask for. Truly an invaluable tool in our Jira box.
    Was this review helpful?YesNo
    by Екатерина Годнева on 2018-12-25
    Great tool, for managing our assets, takes a little time to figure out, but also support is great.
    Was this review helpful?YesNo
    by Jimbo H on 2018-11-29
    An essential add-on. Great support - fast turnaround on tickets and a regular release/bug fix cycle.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by MODIS on 2018-11-07
    thx
    0 out of 1 found this review helpful
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    Reviews for Data Center

    (72)
    Sign in to write a review
    by Nathan Woroniuk on 2019-04-01
    Their support is fantastic! I was having difficulties with the initial setup and they were able to guide me through the issues I was having. Their documentation is being updated which I hope will iron out some of the kinks with their existing docs.
    Was this review helpful?YesNo
    by Cristian Rosas [Tecnofor] on 2019-03-08
    Best CMDB add-on on Jira. Mandatory for ITSM and asset control
    Was this review helpful?YesNo
    by Alex Janes on 2019-02-14
    Great plugin. Pairs nicely with System Center making Jira a very powerful help desk application.
    1 out of 1 found this review helpful
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    by Elvir DZELADIN on 2019-02-12
    Great plugin. I am using it for HR, Asset management and even for dynamic custom fields. Also thanks for the support every time we need some extra help. Cheers
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$85050 users$1,850100 users$3,750250 users$6,900500 & upAdditional pricing details
    50 users$1,850/year100 users$3,750/year250 users$6,900/year500 users$10,000/year750 users$11,700/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 7.1.2 Jira Server 8.0.0 - 8.1.0 Released 2019-04-15

    Summary

    Minor bugfix release

    Details

    • Fixed issues with IQL being quouted e.g. now("")
    • Fixed issues with date time and scheduled imports

    Versions

    Version 7.1.2 Jira Data Center 8.0.0 - 8.1.0 Released 2019-04-15

    Summary

    Minor bugfix release

    Details

    • Fixed issues with IQL being quouted e.g. now("")
    • Fixed issues with date time and scheduled imports

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

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