Insight - Asset Management

There are many great things about Insight Asset Management, especially the very intuitive GUI and also the flexible permission options. However, we have had a severe performance impact due to it, and that is something I would like to warn about. Saving issues takes 6-8 seconds longer than without Insight custom fields. We are in touch with Mindville and have seen small improvements, but we have had to live with this for months now and it is negatively affecting hundreds of JSM agents on a daily basis. We have optimised all kinds of performance related settings in our instance, but the cause is simply this add-on. I do appreciate that Mindville/Atlassian support is trying to fix this, but progress is slow and so far no solution to the main problem. So I think it's only fair to warn that you should thoroughly test for performance impact before deciding to buy this. Things being like this I'm afraid I can give no more than 2 stars.

No so easy at the beginning but the support is efficiency !> This tool is so powerful, we can implement all we want, it's very dynamic and actually all my imagination in the interaction between Jira is so perfect ! Nice tool ! Great support !

It's an excellent tool with excellent customer service, it makes jira more flexible and way more dynamic

Once you finally get the hang of certain things it's good. However in the interest of customer satisfaction I implore them to not need so much knowledge of iql in order to do simple things, especially when you realise how much harder it is to get your head around and how much it differs from jql. When configuring custom fields make it clickable like a basic jql search. One massive pain I found was that the benefit of using child object types was completely negated by not being able to unpair a child object type or change it later on if you change your mind. This meant we had to set everything up from scratch. I'm not sure how it would be possible but the documentation needs an overhaul to make it clearer how iql works. I used insight for 6 months in a previous role and constantly had to remind myself using a previous piece of work or having to raise yet another support request because it just didn't seem to feel intuitive. However I will say I think the support is very good most of the time. I managed to have several screenshare sessions with the developers to explain how it works and demo it. Sadly this wouldn't be needed if the documentation made more sense.

We used this product for many cases: CMDB for change management, CRM for customer support, inventory for maintenance team etc. With builtin, useful advanced workflow elements only your imagination creates border for the implementation project. Great app, Swiss knife of assets whatever you are thinking about assets :)