6,638
Customers have installed this app in at least 6,638 active instances.
6,638
Customers have installed this app in at least 6,638 active instances.
6,638
Customers have installed this app in at least 6,638 active instances.
    by Atlassianfor Jira Cloud, Jira Server 8.0.0 - 8.13.0, Jira Data Center 8.0.0 - 8.13.0 and more versions
    Versions available for Jira Server 7.0.0 - 8.0.0.m0026
    Jira Data Center 7.1.0 - 8.0.0.m0026
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Understand your business

    Get more out of Jira

    Access your Insight assets directly in Jira Cloud

    Mindville's Insight (now by Atlassian) provides deeper insight into your most important assets and the dependencies between them, including hardware, software, people, facilities, licenses, and much more.

    Use asset data to enhance any Jira process or service by linking issues with clear, organized, actionable data stored in Insight which acts as a CMDB, asset datastore, or service catalog.

    Unlike other tools, Insight is available in the Jira Cloud UI. Enjoy the powerful features of Insight without leaving the environment. There's no need to integrate to any third party asset management system.

    Understand your business

    Get more out of Jira

    Rely on accurate information at all times

    Mindville's Insight (now by Atlassian) provides deeper insight into your most important assets and the dependencies between them, including hardware, software, people, facilities, licenses, and much more.

    Use asset data to enhance any Jira process or service by linking issues with clear, organized, actionable data stored in Insight which acts as a CMDB, asset datastore, or service catalog.

    Import and centralize data from your favorite third-party platforms or app, creating a single source-of-truth that empowers you to make more informed decisions with better, more accurate information.

    Understand your business

    Get more out of Jira

    Rely on accurate information at all times

    Mindville's Insight (now by Atlassian) provides deeper insight into your most important assets and the dependencies between them, including hardware, software, people, facilities, licenses, and much more.

    Use asset data to enhance any Jira process or service by linking issues with clear, organized, actionable data stored in Insight which acts as a CMDB, asset datastore, or service catalog.

    Import and centralize data from your favorite third-party platforms or app, creating a single source-of-truth that empowers you to make more informed decisions with better, more accurate information.

    More details

    Check out the key differences between Insight for Cloud and Server/Data Center here.

    Mindville was recently acquired by Atlassian, and is now Insight by Atlassian. Trusted by huge brands including NASA Intel, and Spotify, Insight unleashes powerful asset management for Jira.

    With a modern CMDB, it provides a structured view of your CIs/assets that you can link to issues with custom fields.

    Use Insight as your single source of truth and experience:

    • Unique flexibility making it easier to understand and manage your prime business assets
    • Custom fields to provide crucial data in Jira issues, so you can enhance your user experience and shrink resolution time and costs
    • Powerful automation that updates your assets, issues, and external tools, eliminating silos and boosting productivity
    • The ability to centralize your data from different platforms using the CSV importer with more integrations coming soon.

    Read customer stories.

    More details

    Mindville was recently acquired by Atlassian, and is now Insight by Atlassian. Trusted by huge brands including NASA, Intel, and Spotify, Insight unleashes powerful asset management for Jira.

    With a modern CMDB, it provides a structured view of your CIs/assets that you can link to issues with custom fields.

    Use Insight as your single source of truth and experience:

    • Unique flexibility making it easier to understand and manage your prime business assets
    • Custom fields to provide crucial data in Jira issues, so you can enhance your user experience and shrink resolution time and costs
    • Powerful automation that updates your assets, issues, and external tools, eliminating silos and boosting productivity
    • Built-in reporting so you can create your own report types, share information via Jira or Confluence, and make smarter decisions
    • The ability to centralize your data using import integrations for platforms like AWS, Google Cloud, Azure, and more.

    Read customer stories.

    More details

    Mindville was recently acquired by Atlassian, and is now Insight by Atlassian. Trusted by huge brands including NASA, Intel, and Spotify, Insight unleashes powerful asset management for Jira.

    With a modern CMDB, it provides a structured view of your CIs/assets that you can link to issues with custom fields.

    Use Insight as your single source of truth and experience:

    • Unique flexibility making it easier to understand and manage your prime business assets
    • Custom fields to provide crucial data in Jira issues, so you can enhance your user experience and shrink resolution time and costs
    • Powerful automation that updates your assets, issues, and external tools, eliminating silos and boosting productivity
    • Built-in reporting so you can create your own report types, share information via Jira or Confluence, and make smarter decisions
    • The ability to centralize your data using import integrations for platforms like AWS, Google Cloud, Azure, and more.

    Read customer stories.

    Reviews for cloud

    (118)
    Sign in to write a review
    by LAMECK JOSÉ DE OLIVEIRA NETO on 2020-10-16
    Usei 5 quesitos para avaliar o Insight no Cloud, são eles: * Flexibilidade * Estabilidade * Segurança * Design & UX * Custo-Benefício Por isso, duas estrelas. Design & UX + Segurança são os pontos mais fortes. O Insight Cloud permite que times criem repositórios (inventário) e é útil para criação de catálogo, mas a solução ainda é pouco flexível e ainda instável, além da lentidão para carregar telas. Se consultar a página, vai perceber que houveram episódios de ficar dois inteiros fora: https://mindville.statuspage.io/ Mas acaba sendo uma solução útil SE - e somente se - utilizada em conjunto com o JMWE e External Data. Então, considerando o TODO, acredito que é uma solução que precisa amadurecer e que entrega aquém do que custa. A expectativa é que melhore agora com a compra pelaAtlassian. Então, se você quer ir para o Cloud e precisa do Insight, a solução é utilizar em conjunto com JMWE e External Data e conectar tudo através de API para ficar tranquilo em caso de uma queda do serviço. ----- Translation for English ------ I used 5 questions to evaluate Insight in the Cloud, they are: * Flexibility * Stability * Safety * Design & UX * Cost benefit Therefore, two stars. Design & UX + Security are the strongest points. Insight Cloud allows teams to create repositories (inventory) and is useful for catalog creation, but the solution is still not very flexible and still unstable, in addition to the slow loading of screens. If you consult the page, you will notice that there were episodes of missing two whole people: https://mindville.statuspage.io/ But it turns out to be a useful SE solution - and only if - used in conjunction with JMWE and External Data. So, considering TODO, I believe that it is a solution that needs to mature and delivers less than it costs. The expectation is that it will improve now with the purchase by Atlassian. So, if you want to go to the Cloud and need Insight, the solution is to use it in conjunction with JMWE and External Data and connect everything through API to be calm in case of a downtime.
    Was this review helpful?YesNo
    by Jonathan Nick Paul Merino on 2020-10-01
    I have created a support ticket but I have no response
    0 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Mackowiak on 2020-08-28
    Limited to 60k objects. Let’s be serious and come back when it’s a serious solution.
    2 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Alexander Moskvin on 2020-04-22
    Insight Cloud has very limited functionality, i.e. poor automation, only basic connectivity with Jira, no export/import. Looking at their roadmap will have to wait 6-12 months until reconsidering.
    6 out of 7 found this review helpful
    Was this review helpful?YesNo
    by B. Normann P. Nielsen on 2020-03-30
    The backend is very fine and resemples server version. The frontend part is really pointless,a single select field is supported, not single/multi limitations, no dropdown possibilities, and no drilldown limitations in regards to other fields....
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    Atlassian

    Dear B.Normann,

    Thank you for your review. We're happy that you appreciate what we're doing from a back-end perspective. More value is underway with regards to automation, reports and imports for cloud. We understand your comments about the "Asset Field". We have pointed out the limitations of the Asset Field to Atlassian for a long time, we've also provided suggestions for improvement. But the Asset Field is not a part of Insight, it's what Atlassian provides and therefore out of our hands. Please consider moving your review to the Atlassian Community where others can chime in to add to your concern. Thank you.

    Kind regards

    Tommy

    Reviews for server

    (118)
    Sign in to write a review
    by Julian from AF on 2020-06-12
    No so easy at the beginning but the support is efficiency !> This tool is so powerful, we can implement all we want, it's very dynamic and actually all my imagination in the interaction between Jira is so perfect ! Nice tool ! Great support !
    Was this review helpful?YesNo
    by Miguel Obando on 2020-05-21
    It's an excellent tool with excellent customer service, it makes jira more flexible and way more dynamic
    Was this review helpful?YesNo
    by Steve Letch on 2020-05-02
    Once you finally get the hang of certain things it's good. However in the interest of customer satisfaction I implore them to not need so much knowledge of iql in order to do simple things, especially when you realise how much harder it is to get your head around and how much it differs from jql. When configuring custom fields make it clickable like a basic jql search. One massive pain I found was that the benefit of using child object types was completely negated by not being able to unpair a child object type or change it later on if you change your mind. This meant we had to set everything up from scratch. I'm not sure how it would be possible but the documentation needs an overhaul to make it clearer how iql works. I used insight for 6 months in a previous role and constantly had to remind myself using a previous piece of work or having to raise yet another support request because it just didn't seem to feel intuitive. However I will say I think the support is very good most of the time. I managed to have several screenshare sessions with the developers to explain how it works and demo it. Sadly this wouldn't be needed if the documentation made more sense.
    Was this review helpful?YesNo
    by Attila Gaspar [META-INF] on 2020-04-10
    We used this product for many cases: CMDB for change management, CRM for customer support, inventory for maintenance team etc. With builtin, useful advanced workflow elements only your imagination creates border for the implementation project. Great app, Swiss knife of assets whatever you are thinking about assets :)
    Was this review helpful?YesNo
    by Email02 Jira on 2020-04-08
    We are using 4GB JVM to live up for Jira software. Since installed insight asset, Jira service performance, speed is severely getting slow. (it took 10 sec to open an issue view After disable insight, jira service performance getting normal. I saw your installation guide and you recommended 4GB for ~10000 assets for Insight. Should we raise JVm memory to 8Gb or more? (current assets created are under 20 assets) Please guide some to overcome current disaster.... thanks
    0 out of 3 found this review helpful
    Was this review helpful?YesNo
    Atlassian

    Hello,

    Thank you for your review. We will be happy to help you with the troubleshooting. There may be several reasons for the slow Jira interface and our Support Gurus can guide you to overcome the issue. Please create a technical issue on our support portal (support.mindville.com). You may also find our EULA and SLA terms on our web page www.mindville.com/legal

    We kindly request you to remove the Product Review and use our support services for any technical issues.

    Best Regards,

    Hakan Bahadir

    Solution Architect

    Mindville Team

    Reviews for Data Center

    (118)
    Sign in to write a review
    by Bart van Wunnik on 2020-06-24
    As an Atlassian Partner we are always on the lookout for good plugins to enhance the Atlassian experience. Not only for our own instances, but also for the customers who we serve. We use Insight to get grip on assets in our company, by using Insight we can report on on issues related to assets.
    Was this review helpful?YesNo
    by Sundar on 2020-03-15
    Great plugin. We are using Insight Data Center for our company and it's doing a great job already. 1) UI is very intuitive and info displayed for any asset is very useful ( Like the Referenced Assets, Referenced assets for any software). 2) Plugins to integrate with other 3rd party resource like AWS etc., is awesome. 3) Graph view is very nice one as it gives a very high level idea what's going on the CMDB side for anyone who wants to take a quick look. 4) Reports - Very nice 5) Performance - Good but can be improved - We found some other alternative ways to improve it suggested in the documentations So, we're very much satisfied with this plugin. Good job team.
    Was this review helpful?YesNo
    by Praveena V on 2019-11-07
    Quick and good support
    Was this review helpful?YesNo
    by Nathan Woroniuk on 2019-04-01
    Their support is fantastic! I was having difficulties with the initial setup and they were able to guide me through the issues I was having. Their documentation is being updated which I hope will iron out some of the kinks with their existing docs.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1,00050 users$2,200100 users$4,400250 users$8,800500 & upAdditional pricing details
    50 users$3,500/year100 users$5,000/year250 users$8,800/year500 users$12,000/year750 users$13,500/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Atlassian provides support for this app.

    Atlassian provides support for this app.

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-06-22

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 8.6.8 Jira Server 8.0.0 - 8.13.0 Released 2020-10-19

    Summary

    Bugfix release

    Details

    Before upgrading to v8.6, read the preparation guide here.

    • ICS-1774 - Fixed issues with Bulk Actions and View options on Object schema page
    • Fixed errors that occurred while deleting recently created schema-level status entries

    Versions

    Version 8.6.8 Jira Data Center 8.0.0 - 8.13.0 Released 2020-10-19

    Summary

    Bugfix release

    Details

    Before upgrading to v8.6, read the preparation guide here.

    • ICS-1774 - Fixed issues with Bulk Actions and View options on Object schema page
    • Fixed issues where scheduled import engines and automation rules produced duplicate entries
    • Fixed errors that occurred while deleting recently created schema-level status entries

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Insight - Asset Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

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