4,329
Customers have installed this app in at least 4,329 active instances.
4,329
Customers have installed this app in at least 4,329 active instances.
4,329
Customers have installed this app in at least 4,329 active instances.
    by RiadaTop Vendor
    Riada is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 8.0.0 - 8.4.2, Jira Data Center 8.0.0 - 8.4.2 and more versions
    Versions available for Jira Server 7.0.0 - 8.0.0.m0026
    Jira Data Center 7.1.0 - 8.0.0.m0026
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Full control with great visualization

    Access your Insight assets directly in Jira Cloud

    Connect Jira tickets with the assets they address

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    Unlike others, Insight is available in the Jira Cloud UI. Enjoy the powerful features of Insight without leaving the context. No need to integrate to any third party asset management system.

    Insight assets can be selected from the service desk portal and they are connected to the Jira ticket. From the ticket, you can navigate directly into the asset database in Insight and back again. It decreases your MTTR.

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful widget framework enables advanced reports

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The rich widget framework allow you to create sophisticated reports using IQL. You can also create your own report types and publish reports as gadgets on the Jira dashboard.

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful widget framework enables advanced reports

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The rich widget framework allow you to create sophisticated reports using IQL. You can also create your own report types and publish reports as gadgets on the Jira dashboard.

    More details

    * Note that the cloud functionality differs from the Server and DataCenter functionality, read more here.

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB used to manage any type of structured data.

    Use the Insight platform to manage all the things that are important to your organization whether it’s hardware, software, people, facilities, compliance, customers, contracts or any other type of data.

    By connecting Jira issues to your data, you dramatically decrease time to resolution and increase the quality in your everyday work.

    Trusted by some of the finest brands in the world such as eBay, Lufthansa, Google, Spotify, Porsche and thousands of others.

    Some of the features in Insight:

    Read Customer Stories.

    More details

    NOTE: Insight v8.x is NOT backwards compatible with Jira v7.x or earlier. Read the latest release notes.

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB used to manage any type of structured data.

    Use the Insight platform to manage all the things that are important to your organization whether it’s hardware, software, people, facilities, compliance, customers, contracts or any other type of data.

    By connecting Jira issues to your data, you dramatically decrease time to resolution and increase the quality in your everyday work.

    Trusted by some of the finest brands in the world such as eBay, Lufthansa, Google, Spotify, Porsche and thousands of others.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & References
    • Graphical Explorer
    • QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission Schemas
    • Powerful Insight Query Language
    • Open API’s

    Read Customer Stories.

    More details

    NOTE: Insight v8.x is NOT backwards compatible with Jira v7.x or earlier. Read the latest release notes.

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB used to manage any type of structured data.

    Use the Insight platform to manage all the things that are important to your organization whether it’s hardware, software, people, facilities, compliance, customers, contracts or any other type of data.

    By connecting Jira issues to your data, you dramatically decrease time to resolution and increase the quality in your everyday work.

    Trusted by some of the finest brands in the world such as eBay, Lufthansa, Google, Spotify, Porsche and thousands of others.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & References
    • Graphical Explorer
    • QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission Schemas
    • Powerful Insight Query Language
    • Open API’s

    Read Customer Stories.

    Reviews for cloud

    (84)
    Sign in to write a review
    by Edgar Spence on 2019-09-20
    I like the potential here. However it will be a long process without some sort of import functionality to get our assets entered into this system. is that feature on the list or improvements? Even something as simple as a csv import would help.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Riada

    Thanks for you feedback around the potential of Insight for Jira Cloud. We are working hard to close the feature gap between the Cloud version and our Server/DC version and that includes the imports since we know that this will open up so many more possibilities for our Jira Cloud customers.

    We can't say anything about any release dates but the REST-API will come out soon.

    Cheers //Mathias

    Team Riada

    by Gavin Wood on 2019-08-26
    The cloud version is severely lacking in functionality. No reports, no import functions and linking with Jira service desk no longer has the same options regarding custom fields. We are uninstalling it and searching for a better cloud solution. Such a shame as the server version suited us perfectly.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    Riada

    Thanks for you feedback and we can’t agree more, and this is why we are working hard to close the feature gap between the cloud version and our awesome server version. This includes, as you mention, the reports and imports, but also automation, object search etc.

    Regarding our rich custom fields in the Server version: The lack of API’s in the Jira Cloud platform makes it impossible for us, and any other cloud solution, to do anything more than we do today. It’s just not possible to replicate our server custom fields in cloud. The best option right now is to use the Asset Field and the functionality that Atlassian provides but it’s not the same as our custom fields for sure. However, we can improve the asset type configuration with automatic sync so you don’t need to sync manually every time something changes in Insight. We can also do improvements on the issue view to help agents to get a better view over the reported object details/graph/open tickets etc as we do in the server version.

    I would like to thank you for sharing this. It’s really important for everyone that comes from the server version to understand that we still have a big feature gap between the server and cloud version.

    Cheers //Mathias

    Team Riada

    by F. Colomer - Estudio TIC ® on 2019-08-24
    Hi Nader, We've been trying Insight and frankly the cloud version is not yet ready for production, mainly because of: - The software performs tremendously slow, it doesn't allow a confortable usage. - Import feature is not available, we're up to type every single item by hand. It is a waste of time. When both issues mentioned are overcome please let us know. Many thanks.
    7 out of 7 found this review helpful
    Was this review helpful?YesNo
    by Nha Do on 2019-08-13
    Hi team, Now, we use GLPI + FusionInventory for asset management. And Jira Service Desk for ticket support system. We want to consolidate everything to cloud. I have a question: 1- Insight Asset Management have a agent install on Windows OS to automatic inventory (like as FusionInventory? Thank team,
    Was this review helpful?YesNo
    Riada

    Hi Nha Do.

    Thank you for posting a Review here.

    Please submit your question in our support Portal: https://portal.riada.io, as Marketplace Reviews are not the right place to submit Product Support Requests.

    Kind regards,

    Yinon

    Team Riada

    by Carl E Allen on 2017-06-02
    Insight is one of the best buys for organizations that want to track anything, I've used to manage products, our customers, our customers locations, even used it as a Organizational chart. -- The new Confluence Macro makes it even better, now I'm linking pages together by pulling insight data into confluence (using the confluence field type) --- Insight is now the single source of truth, I recommend it for every implementation I work on. The power of Insight is limited by only your imagination.
    6 out of 7 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (84)
    Sign in to write a review
    by Rami Khader on 2019-07-16
    We love the app, we don't just used it for asset management but also to track different objects in the organization. The company support is amazing quickly reply to our inquires and they are always helpful.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Daniel Tombs on 2019-07-09
    I love insights. It is such a versatile app that has allowed us to manage and scale our operations much more efficiently than before. With such an easy configuration and many different styles of imports it really can be used for absolutely anything.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Al Lotufo on 2019-07-04
    This app is highly configurable, easy to implement and works very well. We've been able to get LDAP synchronization working to manage users and computers from Active Directory and the team at Riada have been more than helpful in getting this working well for us. Highly recommended if you have JIRA Server already and you are looking for a robust asset management system.
    Was this review helpful?YesNo
    by Mohammed Amine on 2019-07-04
    Excellent application and very responsive support.
    Was this review helpful?YesNo

    Reviews for Data Center

    (84)
    Sign in to write a review
    by Nathan Woroniuk on 2019-04-01
    Their support is fantastic! I was having difficulties with the initial setup and they were able to guide me through the issues I was having. Their documentation is being updated which I hope will iron out some of the kinks with their existing docs.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Cristian Rosas [Tecnofor] on 2019-03-08
    Best CMDB add-on on Jira. Mandatory for ITSM and asset control
    Was this review helpful?YesNo
    by Alex Janes on 2019-02-14
    Great plugin. Pairs nicely with System Center making Jira a very powerful help desk application.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Elvir DZELADIN on 2019-02-12
    Great plugin. I am using it for HR, Asset management and even for dynamic custom fields. Also thanks for the support every time we need some extra help. Cheers
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1,00050 users$2,200100 users$4,400250 users$8,800500 & upAdditional pricing details
    50 users$3,500/year100 users$5,000/year250 users$8,800/year500 users$12,000/year750 users$13,500/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-10-11

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 8.2.1 Jira Server 8.0.0 - 8.4.2 Released 2019-10-15

    Summary

    Bugfix release

    Details

    • Adds a log of the insight log files location on startup
    • Changes the way Insight replicates messages in Jira Data Center
    • Adds the possibility to update object avatar in groovy scripts
    • Fixes issue with references being removed on import of missing objects before threshold is reached
    • Fixes issue with IQL being case sensitive when comparing object keys
    • Fixes IQL issue when having quotes in object names ICS-1321
    • Fixes IQL issue with quotes escaping when used from JQL ICS-1150
    • Fixes issue when references was removed when a user did not have view permission on the referenced object type ICS-1229
    • Fixes issue with Insight custom fields when using Jira 8.4.x ICS-1364
    • Fixes issue with Insight automation when running as another user using Jira 8.4.x ICS-1348
    • Fixes issue with multi cardinality not possible on attributes of Select type
    • Fixes issue with IQL order by on different object types
    • Minor fixes

    Versions

    Version 8.2.1 Jira Data Center 8.0.0 - 8.4.2 Released 2019-10-15

    Summary

    Bugfix release

    Details

    • Adds a log of the insight log files location on startup
    • Changes the way Insight replicates messages in Jira Data Center
    • Adds the possibility to update object avatar in groovy scripts
    • Fixes issue with references being removed on import of missing objects before threshold is reached
    • Fixes issue with IQL being case sensitive when comparing object keys
    • Fixes IQL issue when having quotes in object names ICS-1321
    • Fixes IQL issue with quotes escaping when used from JQL ICS-1150
    • Fixes issue when references was removed when a user did not have view permission on the referenced object type ICS-1229
    • Fixes issue with Insight custom fields when using Jira 8.4.x ICS-1364
    • Fixes issue with Insight automation when running as another user using Jira 8.4.x ICS-1348
    • Fixes issue with multi cardinality not possible on attributes of Select type
    • Fixes issue with IQL order by on different object types
    • Minor fixes

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Insight - Asset Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management. You're prompted to log into MyAtlassian. Insight - Asset Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

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