7,943
Customers have installed this app in at least 7,943 active instances.
7,943
Customers have installed this app in at least 7,943 active instances.
    by Atlassianfor Jira Cloud and Jira Data Center 8.0.0 - 8.15.0
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    Atlassian supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Boost your productivity in Jira with powerful Asset Management & IT Service Management. #ITSM, ITAM, ITIL, HR, CMDB, CRM, HAM, SAM

    Understand your business

    Get more out of Jira

    Access your Insight assets directly in Jira Cloud

    Mindville's Insight (now by Atlassian) provides deeper insight into your most important assets and the dependencies between them, including hardware, software, people, facilities, licenses, and much more.

    Use asset data to enhance any Jira process or service by linking issues with clear, organized, actionable data stored in Insight which acts as a CMDB, asset datastore, or service catalog.

    Unlike other tools, Insight is available in the Jira Cloud UI. Enjoy the powerful features of Insight without leaving the environment. There's no need to integrate to any third party asset management system.

    Understand your business

    Get more out of Jira

    Rely on accurate information at all times

    Insight provides deeper insight into your most important assets and the dependencies between them, including hardware, software, people, facilities, licenses, and much more.

    Use asset data to enhance any Jira process or service by linking issues with clear, organized, actionable data stored in Insight which acts as a CMDB, asset datastore, or service catalog.

    Import and centralize data from your favorite third-party platforms or app, creating a single source-of-truth that empowers you to make more informed decisions with better, more accurate information.

    More details

    IMPORTANT LEGAL NOTICE - DATA CENTER/SERVER

    The Mindville End User License Agreement for Insight - Asset Management is being replaced with the Atlassian Software License Agreement. This will go into effect for new Insight Data Center customers on February 3, 2021, and, for existing Insight Server and Data Center customers, the Atlassian Software License Agreement will govern your use of Insight software after February 26, 2021

    With a modern CMDB, Insight provides a structured view of your CIs/assets that you can link to issues with custom fields.

    Insight has:

    • Unique flexibility so you can understand and manage your prime business assets
    • Custom fields to link crucial data in Jira issues, so you can enhance your user experience and shrink resolution time and costs
    • Powerful automations that update your assets, issues, and external tools, eliminating silos and boosting productivity
    • The ability to centralize your data from using the CSV importer with more integrations coming soon.

    More details

    IMPORTANT LEGAL NOTICE

    The Mindville End User License Agreement for Insight - Asset Management will be replaced with the Atlassian Software License Agreement for new Insight Server and Data Center customers on February 3, 2021, and for existing Insight Server and Data Center customers as of January 28, 2021, the Atlassian Software License Agreement will govern your use of Insight software after February 26, 2021

    Insight has:

    • Unique flexibility so you can understand and manage your prime business assets
    • Custom fields to provide crucial data in Jira issues, so you can enhance your user experience and shrink resolution time and costs
    • Powerful automations that update your assets, issues, and external tools, eliminating silos and boosting productivity
    • Built-in reporting so you can share information via Jira or Confluence, and make smarter decisions
    • The ability to centralize your data using import integrations for platforms like AWS, Google Cloud, Azure, and more.

    Read customer stories.

    Reviews for cloud

    (133)
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    by Salome Khaindrava on 2021-02-18
    Hakan, https://trello.com/b/u6TTX67s/insight-for-jira-cloud-product-road-map link is not working "This board may be private. If someone gave you this link, they may need to invite you to one of their boards or teams." Can you make it public. We are in need of a clear roadmap.
    1 out of 1 found this review helpful
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    by Petr Náhlovský on 2021-02-18
    Otherwise great CMDB in server area, unfortunately in the cloud it's unusable. It cannot be properly integrated with Jira or external systems. Unusable sync.
    2 out of 2 found this review helpful
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    Atlassian

    Dear Petr,

    Thank you for your feedback. We did our best to provide CMDB functionality for Jira on Server hosting option. Good to hear that you checked the feature set for Server too. Our Cloud journey is now speeding up. We hope that you stay with us and hear new features getting available one after another. For example, we recently introduced the Automatic Sync of the Asset Type Configuration. The delays in the sync which were experienced previously are solved now. Importing and automation features are on the way. You can follow the latest status from the roadmap below:

    https://trello.com/b/u6TTX67s/insight-for-jira-cloud-product-road-map

    We appreciateif you could contact us via https://support.mindville.com/ and share your experience in details. We may help with temporary solutions for your CMDB project.

    Kind Regards,

    Hakan Bahadir

    Mindville Team

    by Nancy Freeman on 2021-02-09
    Without the sample schemas its not very useful - yet . Ill reinstall when the ITSM sample schema is available in the cloud
    Was this review helpful?YesNo
    by Shane Hill on 2021-02-09
    Horrid UI/UX experience, linking objects is practically impossible, can't reference CIs in Jira query, only if a CI is linked to an issue... You have y to use crappy IQL and linked asset advanced field. For half the price you can build your own Jira based CMDB with Links Heirachy and Teamworx Issue Linker. I would not reccomend this product and shame on Atlassian tarnishing JSM because they were too lazy to build their own Jira based CMDB and have it part of JSM out of the box... For the price you'd expect it.!
    2 out of 2 found this review helpful
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    by Allister Scicluna on 2021-02-03
    Bulk import via CSV and integration with confluence should be basic features. Both missing. CSV import is present but limited to 100 objects.
    1 out of 1 found this review helpful
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    Reviews for server

    (133)
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    by Barbara Rauch on 2020-12-08
    There are many great things about Insight Asset Management, especially the very intuitive GUI and also the flexible permission options. However, we have had a severe performance impact due to it, and that is something I would like to warn about. Saving issues takes 6-8 seconds longer than without Insight custom fields. We are in touch with Mindville and have seen small improvements, but we have had to live with this for months now and it is negatively affecting hundreds of JSM agents on a daily basis. We have optimised all kinds of performance related settings in our instance, but the cause is simply this add-on. I do appreciate that Mindville/Atlassian support is trying to fix this, but progress is slow and so far no solution to the main problem. So I think it's only fair to warn that you should thoroughly test for performance impact before deciding to buy this. Things being like this I'm afraid I can give no more than 2 stars.
    1 out of 1 found this review helpful
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    by Julian from AF on 2020-06-12
    No so easy at the beginning but the support is efficiency !> This tool is so powerful, we can implement all we want, it's very dynamic and actually all my imagination in the interaction between Jira is so perfect ! Nice tool ! Great support !
    Was this review helpful?YesNo
    by Miguel Obando on 2020-05-21
    It's an excellent tool with excellent customer service, it makes jira more flexible and way more dynamic
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    by Steve Letch on 2020-05-02
    Once you finally get the hang of certain things it's good. However in the interest of customer satisfaction I implore them to not need so much knowledge of iql in order to do simple things, especially when you realise how much harder it is to get your head around and how much it differs from jql. When configuring custom fields make it clickable like a basic jql search. One massive pain I found was that the benefit of using child object types was completely negated by not being able to unpair a child object type or change it later on if you change your mind. This meant we had to set everything up from scratch. I'm not sure how it would be possible but the documentation needs an overhaul to make it clearer how iql works. I used insight for 6 months in a previous role and constantly had to remind myself using a previous piece of work or having to raise yet another support request because it just didn't seem to feel intuitive. However I will say I think the support is very good most of the time. I managed to have several screenshare sessions with the developers to explain how it works and demo it. Sadly this wouldn't be needed if the documentation made more sense.
    Was this review helpful?YesNo
    by Attila Gaspar [META-INF] on 2020-04-10
    We used this product for many cases: CMDB for change management, CRM for customer support, inventory for maintenance team etc. With builtin, useful advanced workflow elements only your imagination creates border for the implementation project. Great app, Swiss knife of assets whatever you are thinking about assets :)
    Was this review helpful?YesNo

    Reviews for Data Center

    (133)
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    by Gregory Riccardi on 2021-02-10
    While this is a great idea it's not close to ready for use. It's missing some major functionality and has several major bugs. As someone currently using this plug-in I wouldn't recommend this plug-in as of yet.
    0 out of 2 found this review helpful
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    by Bart van Wunnik on 2020-06-24
    As an Atlassian Partner we are always on the lookout for good plugins to enhance the Atlassian experience. Not only for our own instances, but also for the customers who we serve. We use Insight to get grip on assets in our company, by using Insight we can report on on issues related to assets.
    Was this review helpful?YesNo
    by Sundar on 2020-03-15
    Great plugin. We are using Insight Data Center for our company and it's doing a great job already. 1) UI is very intuitive and info displayed for any asset is very useful ( Like the Referenced Assets, Referenced assets for any software). 2) Plugins to integrate with other 3rd party resource like AWS etc., is awesome. 3) Graph view is very nice one as it gives a very high level idea what's going on the CMDB side for anyone who wants to take a quick look. 4) Reports - Very nice 5) Performance - Good but can be improved - We found some other alternative ways to improve it suggested in the documentations So, we're very much satisfied with this plugin. Good job team.
    Was this review helpful?YesNo
    by Praveena V on 2019-11-07
    Quick and good support
    Was this review helpful?YesNo
    by Nathan Woroniuk on 2019-04-01
    Their support is fantastic! I was having difficulties with the initial setup and they were able to guide me through the issues I was having. Their documentation is being updated which I hope will iron out some of the kinks with their existing docs.
    1 out of 1 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Atlassian provides support for this app.

    Atlassian provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-06-22

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 8.7.4 Jira Data Center 8.0.0 - 8.15.0 Released 2021-02-18

    Summary

    Bugfix release

    Details

    Before upgrading to v8.7, read the preparation guide here

    • ICS-1876 - Fixed an issue where object showing in User Profile, did not expand and it was not possible to navigate to the Object Page.
    • ICS-1867 - Fixed an issue where board configuration loaded empty page.
    • Fixed an issue where customers, in rare cases, couldn’t pick correct objects in Insight custom field in the customer portal.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Insight - Asset Management.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Insight - Asset Management versions compatible with your instance, you can look through our version history page.

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