2,910
Customers have installed this app in at least 2,910 active instances.
2,910
Customers have installed this app in at least 2,910 active instances.
    by RiadaTop Vendor
    Riada is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.3.0 - 7.12.3, Jira Data Center 7.3.0 - 7.12.3 and more versions
    Versions available for Jira Server 6.4 - 7.2.15
    Jira Data Center 7.1.0 - 7.2.15
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Riada supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful integration with Jira Service Desk

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The asset catalogue should be a natural part of the Service Desk functionality in Jira! Integrate Insight with Jira Service Desk to enable asset selection in the customer portal.

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful integration with Jira Service Desk

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The asset catalogue should be a natural part of the Service Desk functionality in Jira! Integrate Insight with Jira Service Desk to enable asset selection in the customer portal.

    More details

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB (Object Management) for ITSM and many other areas.

    • IT-teams use insight to control assets like servers, computers, phones, accessories etc.
    • Software teams use Insight to manage release information like software components, packages and versions.
    • Business teams use Insight to manage onboarding of employees, financial information, marketing & legal assets and more.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & Reference
    • Graphical Explorer
    • Printing of QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission schemes
    • Impact analyses with Insight Query Language
    • Open API’s

    Read also about Insight Discovery and other Insight apps

    Read the latest release notes.

    More details

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB (Object Management) for ITSM and many other areas.

    • IT-teams use insight to control assets like servers, computers, phones, accessories etc.
    • Software teams use Insight to manage release information like software components, packages and versions.
    • Business teams use Insight to manage onboarding of employees, financial information, marketing & legal assets and more.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & Reference
    • Graphical Explorer
    • Printing of QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission schemes
    • Impact analyses with Insight Query Language
    • Open API’s

    Read also about Insight Discovery and other Insight apps

    Read the latest release notes.

    Reviews for cloud

    (61)
    Sign in to write a review
    by Carl E Allen on 2017-06-02
    Insight is one of the best buys for organizations that want to track anything, I've used to manage products, our customers, our customers locations, even used it as a Organizational chart. -- The new Confluence Macro makes it even better, now I'm linking pages together by pulling insight data into confluence (using the confluence field type) --- Insight is now the single source of truth, I recommend it for every implementation I work on. The power of Insight is limited by only your imagination.
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Youngmo Eugene Kwon on 2017-03-07
    I used this product from almost first release phase. But, I have difficulties in exporting and importing again. Cuz this does not support CJK ( Chinese, Japanese, Korean ) ... Do you have some plan for supporting Unicode in excel? If you need some clue, then I can share some references. My company is Atlassian Expert as well. Cheers. And, also my company wish to be a partner with Riada.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Riada

    Dear Young Eugene Kwon, Happy to hear that you are a long time user of Insight. We are currently doing a complete overhaul of the import functionality in Insight which will be shipped in Insight 5.0, we are also including some fixes in the export functionality. Prior to that release, our support team is ready to help you if you create a support ticket here. Regarding partnership, you are welcome to read more and apply here. Best Regards Tommy

    by Oliviu Nita on 2017-02-02
    This plugin is the complete solution for CMDB not to mention the Insight Discovery... The integration with Jira and JSD is easy and transparent. My resps are very pleased with this power tool and i think we love more Insight then JIRA itself :)) For every question we have found the answer and the solution fast, on the documentation or on the Riada Support Portal (those guys are blazing fast...) Thank's a lot Riada Team :)
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Thomas Edding on 2017-01-15
    nice plugin ! I can handle more than IT data and it is the answer to store data hierarchically. Integration with Jira Service Desk is good, High added value. Thanks!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Joachim Suter on 2016-12-14
    Insight ist einfach ein geniales Tool! Das Setup ist einfach, Datenübernahme logisch aufgebaut und der Aufbau der CMDB-Struktur kann sehr intuitiv erfolgen. Probleme die ich mit dem alten Tool Jahre vor mir hergeschoben habe, konnte ich in kürzester Zeit lösen. Für unseren Servicedesk aber auch das ITSM ist Insight ein perfekte Lösung - und ich sehe, dass wir momentan das Potential noch nicht mal ausschöpfen. Support ist Goldstandard: Antwort und Lösungen in kürzester Zeit. Offen für neue Ideen und Vorschläge. Weiter so!
    5 out of 5 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (61)
    Sign in to write a review
    by MODIS on 2018-11-07
    thx
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Luca Scavino on 2018-10-03
    Hi, do you have a timetable for the release of the Cloud version?
    Was this review helpful?YesNo
    Riada

    Hi Luca, We have opened the registration for Insight Cloud beta. Sign up here to get notified once it's available.

    by Hugo on 2018-08-13
    The app is awesome, today we're using Jira server only because of Insight, when you're gonna be on cloud too?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Riada

    Thanks for the kind words Hugo. We are working intensely on the cloud version of Insight and hope to release it soon.

    by Markus Krämer on 2018-07-21
    The Addon itself has great functionalities.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Abel Shahrouk on 2018-06-11
    My team has been using Insight for Jira Service desk CMDB implementation for a few years now. It is simple, customisable and has all the great features that an integrated CMDB should have and leaves other commercial ITSM systems in its wake. The continuous bug fixes and great support from the Riada team is 2nd to none. In the not to distant future we will have reached a few hundred thousand assets managed by this CMDB in a fully integrated ITSM system. Keep up the great development for this product.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for Data Center

    (61)
    Sign in to write a review
    by Carl E Allen on 2017-06-02
    Insight is one of the best buys for organizations that want to track anything, I've used to manage products, our customers, our customers locations, even used it as a Organizational chart. -- The new Confluence Macro makes it even better, now I'm linking pages together by pulling insight data into confluence (using the confluence field type) --- Insight is now the single source of truth, I recommend it for every implementation I work on. The power of Insight is limited by only your imagination.
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Youngmo Eugene Kwon on 2017-03-07
    I used this product from almost first release phase. But, I have difficulties in exporting and importing again. Cuz this does not support CJK ( Chinese, Japanese, Korean ) ... Do you have some plan for supporting Unicode in excel? If you need some clue, then I can share some references. My company is Atlassian Expert as well. Cheers. And, also my company wish to be a partner with Riada.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Riada

    Dear Young Eugene Kwon, Happy to hear that you are a long time user of Insight. We are currently doing a complete overhaul of the import functionality in Insight which will be shipped in Insight 5.0, we are also including some fixes in the export functionality. Prior to that release, our support team is ready to help you if you create a support ticket here. Regarding partnership, you are welcome to read more and apply here. Best Regards Tommy

    by Oliviu Nita on 2017-02-02
    This plugin is the complete solution for CMDB not to mention the Insight Discovery... The integration with Jira and JSD is easy and transparent. My resps are very pleased with this power tool and i think we love more Insight then JIRA itself :)) For every question we have found the answer and the solution fast, on the documentation or on the Riada Support Portal (those guys are blazing fast...) Thank's a lot Riada Team :)
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Thomas Edding on 2017-01-15
    nice plugin ! I can handle more than IT data and it is the answer to store data hierarchically. Integration with Jira Service Desk is good, High added value. Thanks!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Joachim Suter on 2016-12-14
    Insight ist einfach ein geniales Tool! Das Setup ist einfach, Datenübernahme logisch aufgebaut und der Aufbau der CMDB-Struktur kann sehr intuitiv erfolgen. Probleme die ich mit dem alten Tool Jahre vor mir hergeschoben habe, konnte ich in kürzester Zeit lösen. Für unseren Servicedesk aber auch das ITSM ist Insight ein perfekte Lösung - und ich sehe, dass wir momentan das Potential noch nicht mal ausschöpfen. Support ist Goldstandard: Antwort und Lösungen in kürzester Zeit. Offen für neue Ideen und Vorschläge. Weiter so!
    5 out of 5 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$85050 users$1,850100 users$3,750250 users$6,900500 & upAdditional pricing details
    50 users$1,850/year100 users$3,750/year250 users$6,900/year500 users$10,000/year750 users$11,700/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Riada is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 5.7.3 Jira Server 7.3.0 - 7.12.3 Released 2018-11-10

    Summary

    Minor bugfix release

    Details

    • Fixed issue running Insight groovy scripts in post functions with external libraries.
    • Fixed issue in IQL with inbound & outbound references within an inherited structure or include children, resulting in an empty filter. ICS-1009 ICS-1010
    • Fixed issue with duplicated success message when cloning objects with create another checked. ICS-1001

    Versions

    Version 5.7.3 Jira Data Center 7.3.0 - 7.12.3 Released 2018-11-10

    Summary

    Minor bugfix release

    Details

    • Fixed issue running Insight groovy scripts in post functions with external libraries.
    • Fixed issue in IQL with inbound & outbound references within an inherited structure or include children, resulting in an empty filter. ICS-1009 ICS-1010
    • Fixed issue with duplicated success message when cloning objects with create another checked. ICS-1001

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management for Jira. You're prompted to log into MyAtlassian. Insight - Asset Management for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management for Jira. You're prompted to log into MyAtlassian. Insight - Asset Management for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management for Jira versions compatible with your instance, you can look through our version history page.

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