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    for Jira Server 7.1.0 - 7.9.2 and more versions
    Versions available for Jira Server 6.4 - 7.0.11
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Riada supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Enterprise Asset Management - Great Visualization & Automation - Powerful Integrations and Open API’s #CMDB,CRM,HR,ITSM,ITIL

    Full control with great visualization

    Access Insight assets from the custom field

    Powerful integration with Jira Service Desk

    Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management. Insight provide dependency mapping and impact analysis.

    The Insight custom fields gives you access to the asset structure in Insight. Drill down the object types to find the asset you want to associate your Jira issue to. Great search and filtering capabilities.

    The asset catalogue should be a natural part of the Service Desk functionality in Jira! Integrate Insight with Jira Service Desk to enable asset selection in the customer portal.

    More details

    Insight unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides a modern CMDB (Object Management) for ITSM and many other areas.

    • IT-teams use insight to control assets like servers, computers, phones, accessories etc.
    • Software teams use Insight to manage release information like software components, packages and versions.
    • Business teams use Insight to manage onboarding of employees, financial information, marketing & legal assets and more.

    Some of the features in Insight:

    • Powerful Importers and Automation
    • Unlimited Assets, Attributes & Reference
    • Graphical Explorer
    • Printing of QR Codes & Labels
    • Advanced Custom Fields & Workflow Functions
    • Permission schemes
    • Impact analyses with Insight Query Language
    • Open API’s

    The creators of Insight was awarded 2015 with the Atlassian President’s Award: Technical Excellence

    Read also about Insight Discovery and other Insight apps

    Read the latest release notes.

    Reviews for cloud

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    by Carl E Allen on 2017-06-02
    Insight is one of the best buys for organizations that want to track anything, I've used to manage products, our customers, our customers locations, even used it as a Organizational chart. -- The new Confluence Macro makes it even better, now I'm linking pages together by pulling insight data into confluence (using the confluence field type) --- Insight is now the single source of truth, I recommend it for every implementation I work on. The power of Insight is limited by only your imagination.
    3 out of 3 found this review helpful
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    by Youngmo Eugene Kwon on 2017-03-07
    I used this product from almost first release phase. But, I have difficulties in exporting and importing again. Cuz this does not support CJK ( Chinese, Japanese, Korean ) ... Do you have some plan for supporting Unicode in excel? If you need some clue, then I can share some references. My company is Atlassian Expert as well. Cheers. And, also my company wish to be a partner with Riada.
    1 out of 1 found this review helpful
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    Dear Young Eugene Kwon, Happy to hear that you are a long time user of Insight. We are currently doing a complete overhaul of the import functionality in Insight which will be shipped in Insight 5.0, we are also including some fixes in the export functionality. Prior to that release, our support team is ready to help you if you create a support ticket here. Regarding partnership, you are welcome to read more and apply here. Best Regards Tommy

    by Oliviu Nita on 2017-02-02
    This plugin is the complete solution for CMDB not to mention the Insight Discovery... The integration with Jira and JSD is easy and transparent. My resps are very pleased with this power tool and i think we love more Insight then JIRA itself :)) For every question we have found the answer and the solution fast, on the documentation or on the Riada Support Portal (those guys are blazing fast...) Thank's a lot Riada Team :)
    2 out of 2 found this review helpful
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    by Thomas Edding on 2017-01-15
    nice plugin ! I can handle more than IT data and it is the answer to store data hierarchically. Integration with Jira Service Desk is good, High added value. Thanks!
    1 out of 1 found this review helpful
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    by Joachim Suter on 2016-12-14
    Insight ist einfach ein geniales Tool! Das Setup ist einfach, Datenübernahme logisch aufgebaut und der Aufbau der CMDB-Struktur kann sehr intuitiv erfolgen. Probleme die ich mit dem alten Tool Jahre vor mir hergeschoben habe, konnte ich in kürzester Zeit lösen. Für unseren Servicedesk aber auch das ITSM ist Insight ein perfekte Lösung - und ich sehe, dass wir momentan das Potential noch nicht mal ausschöpfen. Support ist Goldstandard: Antwort und Lösungen in kürzester Zeit. Offen für neue Ideen und Vorschläge. Weiter so!
    5 out of 5 found this review helpful
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    Reviews for server

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    by Phillip Yohner on 2018-03-08
    Our team was looking for an easier way to have Insight Objects created from a Jira issue - mainly, we just wanted some additional documentation on the groovy scripts. Not only did the development team listen to our needs, they just released an update with a new post-function that includes an intuitive user interface (no scripting required!) for creating an Insight object from the Jira issue. Their solution far exceeded my expectations and will improve our processes immensely. Their team is always looking for ways to strengthen their product and they seem to look forward to challenges and creating solutions. Thank you to the Riada team for the great support and partnership!
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    by Micha van Toornburg on 2018-02-07
    I am using Insight for asset management. The tool is very user friendly. Because the interaction is much alike Jira it is very easy to set up. It's great you can use the custom Insight fields for your Jira Service Desk project! The import / export functionality could be easier, but once you figured it out, it is very helpful! The support I get from Riada is very quick and very helpful! I really hope that the graph functionality will be better in the next versions and that it would be more customizeable.
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    by natalie gamboa on 2018-02-05
    We are using Jira Insight/Discovery. After evaluating many tools, including ServiceNow (which we also have in house) our team (Configuration Platform) has decided to leverage this plugin. It is amazingly intuitive to setup out of the box and create objects and relationships, we had the discovery mining working within 2 weeks! We look forward to growing this and building a complete CMDB of all our business assets to use for auditing, compliance, incidents, troubleshooting and risk management. Support has been excellent as well.
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    by Admin (hftecnologia.com.br) on 2018-01-24
    Very well programmed plugin, it's cool to use it. There are always updates and the price for initial use (10 users) is very attractive. Thanks Riada's Team, keep it up!!
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    by Aron Gombas [Midori] on 2017-11-07
    We at Midori are using Insight as a pragmatic (minimalistic) CRM solution to track our customers (both companies and individual contacts). The level of configurability is remarkable, abstracting away hierarchical customer data from the actual issues fits our conceptual model very well, and the app does everything we need. We are also Atlassian app vendors. We integrated our PDF and Excel exporter add-ons with Insight by writing Groovy scripting against the Insight Java API. The API itself is clear, intuitive, and it works reliably. The API documentation could be extended with more details, though. <shameless plug> Mentioned by other reviewers, those looking for custom reports and for Unicode exports (ex. Asian characters) may want to check Midori's Insight to PDF and Insight to Excel exporter apps (https://marketplace.atlassian.com/vendors/103/midori-global-consulting-kft). Keep up the great work, Riada team!
    0 out of 1 found this review helpful
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    10 users$1025 users$85050 users$1850100 users$3750250 users$6900500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Riada is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.


    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version Jira Server 7.1.0 - 7.9.2 Released 2018-05-09


    Bugfix release


    • Fixes issue with case insensitivity in imports
    • Fixes issue when using Insight CF with Tempo Account field
    • Fixes issue when filter objects on boolean value in basic mode
    • Fixes issue with imports and threshold values greater then 2
    • Fixes issue when a technical error was shown to the user in the inbound references dialog
    • Fixes issue with Insight creating multiple change logs in issue
    • Fixes issue when import object schema failed
    • Fixes performance issue when a lot of Jira issues was connected to Insight objects
    • Improves performance in Jira instances with a lot of users
    • Improved performance on import in the update references step
    • Minor fixes

    This version will require an Insight reindex


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Insight - Asset Management for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Insight - Asset Management for Jira. You're prompted to log into MyAtlassian. Insight - Asset Management for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Insight - Asset Management for Jira versions compatible with your instance, you can look through our version history page.

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