
Create a seamless workflow between Zendesk Support tickets and Jira issues and unite your support and engineering teams
Create a seamless workflow between Zendesk Support tickets and Jira issues and unite your support and engineering teams
Create a seamless workflow between Zendesk Support tickets and Jira issues and unite your support and engineering teams
Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.
Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.
Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.
Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.
Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.
Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.
Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.
Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.
Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.
More details
WITHIN ZENDESK:
- Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
- Link one or more Zendesk tickets to existing Jira issues.
- Create a new Jira issue from within Zendesk with all the info your engineering team needs.
- Notify a Jira user through a comment in Zendesk.
- Tags from Zendesk to Jira are shared allowing you to power your workflows.
WITHIN Jira:
- Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
- Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
- Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
- Your Jira users can choose to notify either the customer or the Zendesk support agent.
- Use workflow to automatically notify linked Zendesk tickets.
More details
WITHIN ZENDESK:
- Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
- Link one or more Zendesk tickets to existing Jira issues.
- Create a new Jira issue from within Zendesk with all the info your engineering team needs.
- Notify a Jira user through a comment in Zendesk.
- Tags from Zendesk to Jira are shared allowing you to power your workflows.
WITHIN Jira:
- Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
- Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
- Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
- Your Jira users can choose to notify either the customer or the Zendesk support agent.
- Use workflow to automatically notify linked Zendesk tickets.
More details
WITHIN ZENDESK:
- Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
- Link one or more Zendesk tickets to existing Jira issues.
- Create a new Jira issue from within Zendesk with all the info your engineering team needs.
- Notify a Jira user through a comment in Zendesk.
- Tags from Zendesk to Jira are shared allowing you to power your workflows.
WITHIN Jira:
- Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
- Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
- Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
- Your Jira users can choose to notify either the customer or the Zendesk support agent.
- Use workflow to automatically notify linked Zendesk tickets.
Reviews for cloud
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Hi Marcus,
Thanks for your feedback.
The dedicated agent is optional and you are able to choose another admin account if you wish to do so. See article about how this works here: https://support.zendesk.com/hc/en-us/articles/203660196-Jira-Setting-up-Zendesk-Support-for-Jira-integration#topic_mm1_3t3_scb
David
Reviews for server
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Hi Kamenkov,
Thank you for your feedback and sorry to hear you find the integration inconvenient.
I've noted your point about project restrictions, and although the plugin is visible on black listed projects, users won't be able to create links or see any Zendesk ticket details.
Thanks,
David


Reviews for Data Center
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Hi Pete,
Field mapping (and syncing) feature is supposed by the integration, you can find more details here.
We would love to hear about your other ideas, please email us at integrations@product.zendesk.com




Hi Finke,
Thanks for taking the time to provide feedback.
The integration does indeed requires a dedicated Zendesk account to work. This way JIRA users don't require their own Zendesk login. Since it's a dedicated integration account, there is no need to check emails for this account. Something that many customers find convenient.
With regards to supporting JIRA updates, we do exhaustive testing for each major release and that can take time. Minor releases should be safe to take.
Cloud Pricing
Server Pricing
Data Center Pricing
Zendesk provides support for this app.
Zendesk provides support for this app.
Zendesk provides support for this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Versions
Jira Cloud • Released 2019-09-18
Summary
Minor version update
Details
Minor version updateVersions
Version 3.0.20 • Jira Server 7.0.0 - 8.13.3 • Released 2020-05-12
Summary
Hide panels on restricted projects. Bug fix.
Versions
Version 3.0.20 • Jira Data Center 7.0.0 - 8.13.3 • Released 2020-05-12
Summary
Hide panels on restricted projects. Bug fix.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Zendesk Support for Jira via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Zendesk Support for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Zendesk Support for Jira.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Zendesk Support for Jira via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Zendesk Support for Jira versions compatible with your instance, you can look through our version history page.