Zendesk Support for Jira

by Zendesk

works with Jira Cloud, Jira Server 9.0.0 - 9.12.15, Jira Data Center 10.0.0 - 10.6.1 and more

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appCreate a seamless workflow between Zendesk Support tickets and Jira issues and unite your support and engineering teams

Ensure no bugs are left behind

Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.

A holistic view from support to engineering

Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.

Complete control of data sharing

Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.

Supporting media

More details

WITHIN ZENDESK:

Jira data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what Jira info is shown.
Link one or more Zendesk tickets to existing Jira issues.
Create a new Jira issue from within Zendesk with all the info your engineering team needs.
Notify a Jira user through a comment in Zendesk.
Tags from Zendesk to Jira are shared allowing you to power your workflows.

WITHIN Jira:

Linked Zendesk tickets are displayed in the Zendesk activity tab within Jira —providing a view of all public and private comments.
Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
Linked Zendesk tickets are also displayed in the sidebar next to the corresponding Jira issue. You have complete control over what custom fields are shown from Zendesk in Jira.
Your Jira users can choose to notify either the customer or the Zendesk support agent.
Use workflow to automatically notify linked Zendesk tickets.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Zendesk Support for Jira integrates with your Atlassian product

Version information

Version 1.0.28-AC•for Jira Cloud

Release date: Sep 21st 2023
Summary: Minor version update
Details: Minor version update
Payment model: Free
License type: Commercial - no charge