113
Customers have installed this app in at least 113 active instances.
113
Customers have installed this app in at least 113 active instances.
    by SPECTRUM GROUPETop Vendor
    SPECTRUM GROUPE is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Confluence Server 5.1 - 7.1.1 and Confluence Data Center 6.9.0 - 7.1.1
    Supported
    SPECTRUM GROUPE supports this app.

    Get support

    Supported
    SPECTRUM GROUPE supports this app.

    Get support

    With FAQ blueprint manage lists of questions, organized by topics to share best practices, "how-to" documents and guidelines

    With FAQ blueprint manage lists of questions, organized by topics to share best practices, "how-to" documents and guidelines

    With FAQ blueprint manage lists of questions, organized by topics to share best practices, "how-to" documents and guidelines

    Topics, listed questions and answers

    FAQs dashboard

    Collaborate, Suggest, Enrich

    Manage lists of common questions displayed by topics . Share answers. Collect rates and feedback about each item. Easily search content and labels.

    Share multiple FAQs per space. Use the FAQs index as a dashborad to access all shared question lists, browse them at a glance and discover last updates and statistics.

    FAQ lists are collaborative ! Do not hesitate to contribute. Create new topics and questions, collect votes, suggestions and feedbacks from users.

    Topics, listed questions and answers

    FAQs dashboard

    Collaborate, Suggest, Enrich

    Manage lists of common questions displayed by topics . Share answers. Collect rates and feedback about each item. Easily search content and labels.

    Share multiple FAQs per space. Use the FAQs index as a dashborad to access all shared question lists, browse them at a glance and discover last updates and statistics.

    FAQ lists are collaborative ! Do not hesitate to contribute. Create new topics and questions, collect votes, suggestions and feedbacks from users.

    More details

    Key use cases

    • Product documentation
    • How-to, Guidelines
    • Share best practices
    • FAQ as a Knowledge Base

    Key features

    • Manage topics to organize questions by categories and sub categories
    • Easily create topics, questions and answers
    • Find a question
    • Submit a new question to the animator
    • Share your opinion about a question by voting it and adding your feedbacks
    • Statistics about FAQ questions
    • Manage FAQ properties : Description, logo, owners, statistics and look & feel
    • New FAQs dashboard : Global FAQs infos and statistics, random questions list, FAQs labels, enhaced look & feel, etc.

    More details

    Key use cases

    • Product documentation
    • How-to, Guidelines
    • Share best practices
    • FAQ as a Knowledge Base

    Key features

    • Manage topics to organize questions by categories and sub categories
    • Easily create topics, questions and answers
    • Find a question
    • Submit a new question to the animator
    • Share your opinion about a question by voting it and adding your feedbacks
    • Statistics about FAQ questions
    • Manage FAQ properties : Description, logo, owners, statistics and look & feel
    • New FAQs dashboard : Global FAQs infos and statistics, random questions list, FAQs labels, enhaced look & feel, etc.

    Reviews for cloud

    (2)
    Sign in to write a review
    by Sergio Silva on 2015-05-12
    Is possible enable feedback for anonymous users?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hello Sergio, Actually we disabled the Anonymous Feedback because Feedback mechanism depends on storing a user identity. This way when a user is logged he can see his previous votes (vote on the usefulness of the question) and change it if needed, which is not possible if user is anonymous. We thank you for your understanding and we hope you are enjoying using our plugin.
    by Kimli on 2015-01-19
    Terrible. Randomly loses data, support from developer is non-existent. This plugin would be great if it didn't eat weeks of work at a time with no chance of retrieval. Garbage.
    0 out of 3 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hi Kimli, We generally have a very reactive support. Unfortunately it was not the case with your jiras (as explained by email) We have identified the reported issue and our devs are looking for it ASAP. can we call you ? - please communicate us your phone number by email : contact@spectrumgroupe.fr our apologizes for the troubles caused.

    Reviews for server

    (2)
    Sign in to write a review
    by Sergio Silva on 2015-05-12
    Is possible enable feedback for anonymous users?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hello Sergio, Actually we disabled the Anonymous Feedback because Feedback mechanism depends on storing a user identity. This way when a user is logged he can see his previous votes (vote on the usefulness of the question) and change it if needed, which is not possible if user is anonymous. We thank you for your understanding and we hope you are enjoying using our plugin.
    by Kimli on 2015-01-19
    Terrible. Randomly loses data, support from developer is non-existent. This plugin would be great if it didn't eat weeks of work at a time with no chance of retrieval. Garbage.
    0 out of 3 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hi Kimli, We generally have a very reactive support. Unfortunately it was not the case with your jiras (as explained by email) We have identified the reported issue and our devs are looking for it ASAP. can we call you ? - please communicate us your phone number by email : contact@spectrumgroupe.fr our apologizes for the troubles caused.

    Reviews for Data Center

    (2)
    Sign in to write a review
    by Sergio Silva on 2015-05-12
    Is possible enable feedback for anonymous users?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hello Sergio, Actually we disabled the Anonymous Feedback because Feedback mechanism depends on storing a user identity. This way when a user is logged he can see his previous votes (vote on the usefulness of the question) and change it if needed, which is not possible if user is anonymous. We thank you for your understanding and we hope you are enjoying using our plugin.
    by Kimli on 2015-01-19
    Terrible. Randomly loses data, support from developer is non-existent. This plugin would be great if it didn't eat weeks of work at a time with no chance of retrieval. Garbage.
    0 out of 3 found this review helpful
    Was this review helpful?YesNo
    SPECTRUM GROUPE
    Hi Kimli, We generally have a very reactive support. Unfortunately it was not the case with your jiras (as explained by email) We have identified the reported issue and our devs are looking for it ASAP. can we call you ? - please communicate us your phone number by email : contact@spectrumgroupe.fr our apologizes for the troubles caused.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$220100 users$300250 users$400500 & upAdditional pricing details
    500 users$450/year1000 users$750/year2000 users$1,050/year3000 users$1,300/year4000 users$1,750/year5000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. The app tier should match the licensed user tier of the Atlassian product. For example, if you have a Confluence license for 500 users, you should purchase the 500-user tier for apps. Even if fewer users want to use the app than your Atlassian product license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. The app tier should match the licensed user tier of the Atlassian product. For example, if you have a Confluence license for 500 users, you should purchase the 500-user tier for apps. Even if fewer users want to use the app than your Atlassian product license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    SPECTRUM GROUPE is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    SPECTRUM GROUPE is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.3 Confluence Server 5.1 - 7.1.1 Released 2019-11-06

    Summary

    DC and Confluence 7.x compatibility

    Versions

    Version 2.3 Confluence Data Center 6.9.0 - 7.1.1 Released 2019-10-08

    Summary

    DC compatible and Confluence 7.x compatibility

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate FAQ via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for FAQ. You're prompted to log into MyAtlassian. FAQ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

    To find older FAQ versions compatible with your instance, you can look through our version history page.

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate FAQ via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for FAQ. You're prompted to log into MyAtlassian. FAQ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

    To find older FAQ versions compatible with your instance, you can look through our version history page.

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