Time to SLA

for Jira Cloud, Jira Server 8.0.0 - 9.17.1, Jira Data Center 8.0.0 - 9.17.1 and more
  • Supported
  • Jira Service Management
  • Jira

Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features

YouTube's thumbnail image for the video.

Easy to Define

Define and start tracking your SLAs in just a few minutes.

Start/end SLAs based on statuses, custom date fields and even comments.

Differentiate SLAs by priority or narrow down the scope using JQL functions.

Easy to Track

Track your SLAs with the customizable Time to SLA panel which displays colored metrics based on the SLA status.

See real time countdowns by using the Time to SLA custom fields.

Get notified when contract times are close.

Easy to Report

Use our built in reports and gadgets.

You can also create personalized reports with your own Jira filters using our handy JQL functions.

More details

Best-selling service-level agreement (SLA) app for Jira trusted by thousands of teams worldwide.

Book a free demo

Define and start tracking SLAs and operational-level agreements (OLAs) in minutes.

Stay on track with the customizable panel that changes color based on the SLA status.

Don’t worry about missing a deadline as Time to SLA can send you Slack and email notifications, as well as fire an event to help boost customer satisfaction.

If your customers ask for dates instead of durations, you can assign date fields as negotiation dates.

You can also:

  • Manage an unlimited number of SLAs
  • Watch your SLAs with custom fields
  • Customize an unlimited number of calendars for split working hours and recurring holidays
  • See a real-time countdown timer on issues
  • Get specific search results with JQL functions
  • Monitor SLAs with reports and gadgets
  • Use REST services to integrate

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Time to SLA integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects


A rich SLA configuration that gives you complete flexibility. Narrow down the scope of the SLA using JQL functions. Use field value conditions to start, end, reset and pause SLAs.