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    Zendesk JIRA connector

    by IntegrateCloud Incfor Jira Cloud and Jira Server 3.0 - 7.12.3
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    Supported
    IntegrateCloud Inc supports this app.

    Get support

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    This app isn't formally supported.

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    Create a seamless connection between Zendesk and JIRA using IntegrateCloud connector & create JIRA issues right inside Zendesk

    Create a seamless connection between Zendesk and JIRA using IntegrateCloud connector & create JIRA issues right inside Zendesk

    Create a seamless connection between Zendesk and JIRA using IntegrateCloud connector & create JIRA issues right inside Zendesk

    Getting Started is quick and easy in 4 steps

    Dashboard displaying Zendesk & Jira ticket/issue

    Zendesk contains linked Jira IssueKey and URL

    Signup on www.IntegrateCloud.com,input your zendesk and Jira credentials,select your filter criteria and the information will start syncing between Zendesk and Jira.

    We support all versions of Jira on premise or on cloud

    All the Zendesk Tickets that are synced with Jira Issues are displayed in a dashboard so that user can track which Zendesk Tickets are linked to which Jira Issues.

    We support all versions of Jira on premise or on cloud

    Information about linked Jira Issue Key is displayed in Zendesk Comments section

    Getting Started is quick and easy in 4 steps

    Dashboard displaying Zendesk & Jira ticket/issue

    Zendesk contains linked Jira IssueKey and URL

    Signup on www.IntegrateCloud.com,input your zendesk and Jira credentials,select your filter criteria and the information will start syncing between Zendesk and Jira.

    We support all versions of Jira on premise or on cloud

    All the Zendesk Tickets that are synced with Jira Issues are displayed in a dashboard so that user can track which Zendesk Tickets are linked to which Jira Issues.

    We support all versions of Jira on premise or on cloud

    Information about linked Jira Issue Key is displayed in Zendesk Comments section

    More details

    Key Features

    • App works with all versions of JIRA On-Premise and Cloud.
    • Automate sharing of data between Zendesk and Jira.
    • Customized field mappings between Zendesk and Jira.
    • Bidirectional syncing between Zendesk and Jira.
    • Reporting of each every Ticket linked between Zendesk and Jira.

    Why IntegrateCloud

    • No Need to Install or Download Anything.
    • Seamless connect between Zendesk and Atlassian Jira.
    • 1 minute sync between Zendesk and Atlassian Jira.
    • 4 Easy Steps to GetStarted.
    • Rock Solid Integration platform as a Service.
    • Free Plan for Life with no limit on transactions.

    More details

    Key Features

    • App works with all versions of JIRA On-Premise and Cloud.
    • Automate sharing of data between Zendesk and Jira.
    • Customized field mappings between Zendesk and Jira.
    • Bidirectional syncing between Zendesk and Jira.
    • Reporting of each every Ticket linked between Zendesk and Jira.

    Why IntegrateCloud

    • No Need to Install or Download Anything.
    • Seamless connect between Zendesk and Atlassian Jira.
    • 1 minute sync between Zendesk and Atlassian Jira.
    • 4 Easy Steps to GetStarted.
    • Rock Solid Integration platform as a Service.
    • Free Plan for Life with no limit on transactions.

    Reviews for cloud

    (50)
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    by Wayne Kamiya on 2018-06-11
    The IntegrateCloud app works perfectly for our company. It allows my agents to easily create new JIRA tickets from the Zendesk ticket, link multiple JIRA tickets to one Zendesk ticket, and customize our bi-directional updates to and from JIRA. It is especially helpful in letting my agents know when specific changes have been made to the JIRA tickets. The IC developers are responsive and easy to work with. I highly recommend them!
    Was this review helpful?YesNo
    by Raye Raskin on 2018-04-13
    IntegrateCloud support is the best. Any problem and they're on it right away. They just fixed a problem we were having with a username issue.
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    by Rodney Lewis on 2018-03-07
    The Jira integrateCloud integration setup in our Zendesk account works great. It has helped my team work more efficiently and I look forward to using it more and things ramp up. Great app to use!!!
    Was this review helpful?YesNo
    by Matt DiProspero on 2018-02-05
    We required a highly-customized Zendesk-JIRA integration that no other provider could offer. The IntegrateCloud team ensured all of our specifications were met and they were very diligent with responding promptly to questions and change requests. Our migration to Zendesk couldn't have been a success without this app.
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    by Tomas Torres Carrasco on 2017-12-19
    IntegrateCloud worked perfect in our Jira and Zendesk instance. We customize it to match our needs and the team did a great work with it.
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    Reviews for server

    (50)
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    by Quinton Myers on 2019-03-07
    The integrateCloud ZD Connector is amazing. Not only does the product provide excellent results, so does the professional support that comes with the product. I was able to get on a call to qualify the needs for my business and the IntegrateCloud team was able to produce and provide assistance with the integration very quickly! I use tags and labels across platforms to report ticket aging and provide pertinent metrics regarding the issues that directly relate to client services and the achievement or breaching of agreed upon SLA. I now am able to have Labels & Tags that correlate to one another on each platform for the ability to report issues on both sides.
    Was this review helpful?YesNo
    by Audrey Shearer on 2019-02-21
    Quick and easy way to connect Zendesk tickets to Jira. Very useful app - thanks IntergateCloud!
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    by Kristjan Annus on 2019-02-19
    We use Zendesk-Jira connector from IntegrateCloud for some time now and it works well. We have also ordered some customizations for the app to better meet our needs. The team is really agile and helpful - collaboration is smooth.
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    by Nikolay Voytko on 2018-11-01
    Jira connector from IntegrateCloud Inc helps us to improve collaboration between Support and R&D teams. I would recommend this app
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    by Patty Finan on 2018-09-04
    The connector does what it is supposed to - connect Zendesk and Jira - and does it well. The support team is responsive to our needs. I would highly recommend it.
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    Reviews for Data Center

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    by Sarah Strycker on 2017-07-24
    This app has allowed us to keep open communication between our internal teams. We were even able to customize what we wanted out of the app. Great team to work with.
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    by Aaron Schweitzer on 2017-05-04
    Simple, easy and well supported. The Integration between Zendesk and Jira is critical for our business, making this tool an important part of our daily process.
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    by Mikael Karlsen on 2017-05-04
    Integration from Zendesk to JIRA helps us following up on bug reports. On Hold tickets are opened through automations based on feedback from JIRA throught the IntegrateCloud integration. This work very well and support is great!
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    by Daniel Schipper on 2017-05-01
    The product is a neat and simple way to integrate ZenDesk and Jira for escalations from a front line support team to a group of support engineers. Configuration is managed through the support team rather than through an interface; this process works quite well although at times for quick changes it would be preferable to be able to make changes directly. The team respond quickly to support requests.
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    by Andrew Thomas on 2017-04-14
    IntegrateCloud was a perfect fit our Zendesk & Jira needs. Chirag was very quick to respond to any question we had.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    IntegrateCloud Inc provides support for this app.

    IntegrateCloud Inc provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2017-09-27

    Summary

    Zendesk JIRA connector

    Versions

    Version 3 • Jira Server 3.0 - 7.12.3 • Released 2017-09-27

    Summary

    Zendesk JIRA connector

    Installation

    See this app's documentation for more information.
    See this app's documentation for more information.

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