WBS Gantt-Chart for Jira (Enterprise Project Management)

Completes Jira's project management missing bits and takes it to another level. Great support team also!

It's EASY to waste a lot of time if you don't hit the SAVE button ALL THE TIME. It throws errors sometimes that you can't fix - and the "advice" is to reload the page which means you lose all your unsaved work. BE WARNED. Autosave as a feature.... naah... it's like software from the 1980's.

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  Ricksoft, Inc.

  Hi Andrew,

  Thank you for sharing your feedback.

  We understand how disruptive it can be to lose unsaved changes and appreciate you taking the time to describe your experience.

  WBS Gantt-Chart is designed around explicit save operations by intent. This is a deliberate design choice to provide what-if planning scenarios and maintaining performance on large-scale charts. This is also makes Jira Notifications more meaningful since customers are not bombarded with multiple change alerts.

  We value collaborative engagement with our customers and would be happy to review cases you face preventing you to use the app at its fullest via our support channel should you be open to doing so.

  Looking forward to hearing from you!

  Kind regards,

  Razi - Head of Product

I had a great experience with the support team! the issue I reported was fixed quickly and effectively. The communication was clear, and I’m very happy with the outcome.

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  Ricksoft, Inc.

  Hi Paula Konrath Fleck,

  We are very happy to hear that you’re satisfied with the support team and that the reported issue was resolved smoothly! I’ll relay your message to the support and development teams.

  I’m sure they’ll be very excited to hear such kind words from you. :)

  Kind regards,

  Razi - Lead Product Manager

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  Ricksoft, Inc.

  Hello 이재오,

  Thank you for taking the time to leave a review. We noticed your rating but didn’t see specific details about your experience. We’d love to better understand what didn’t meet your expectations so we can improve the app.

  Could you please share more information with us at contact@ricksoft-inc.com or directly through the Atlassian Marketplace support channel? Your feedback is very valuable to us, and we’re committed to making sure WBS Gantt-Chart works well for your needs.

  Kind regards,

  Alessandro C.

  Support Manager

Good when it works, but it only worked for 3 months out of the 6 that we used it.. support was too slow to respond to bugs and we had to stop using it as the impact was too great on our business operations.

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  Ricksoft, Inc.

  Dear Nipun, thank you for your honest feedback.

  We sorry for the inconvenience caused at the time and we do understand that a unfortunate chain of events from January to March gave you a negative impression of the app and services we provide.

  Despite the troubling times, since then, we’ve stabilized the features released at the time and made several improvements to our internal process to prevent the negative experience you faced from happening again, and things have been stable for a while now.

  As a result, the app has been stable even throughout multiple releases as seen in our Statuspage (https://wbs-gantt-chart-for-jira.status.ricksoft-inc.com/)

  We understand you decided to stop using the app, but if you’d ever like to revisit it — even just to see what’s changed — We will be be glad to be of assistance!

  Sincerely,

  Alessandro C.

  Support Manager