Herzum Approval

I can't delete this

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  STAGIL by catworkx

  Hi Mairbek Adaev,

  Thank you very much for your feedback.

  We noticed that there was a change to the initial review you gave the application and since it was not possible to remove it, you opted to modify the rating and comment.

  However, if at any time you have questions or need assistance regarding the functionality of the application, we invite you to contact us directly through our Cloud Support Portal: https://chicago.herzum.com/jira/plugins/servlet/desk/portal/106

  Your feedback is extremely valuable in helping us achieve this goal.

  Regards,

  Herzum Team

The Cloud version of the app barely works and is a pure nightmare for administrators. If you have an issue, don't consider contacting the so called Support, as they keep ignoring you. I can't recommend this App at all, poor performance, very bad administration and a not existing support. The only thing they are good at is taking money for a useless product. This is especially disappointing as we had made good experiences with the apps version for Jira DC...

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  STAGIL by catworkx

  Dear Fabian Gugler,

  Thank you for sharing your feedback. We sincerely regret that your experience with the Cloud version of our app has not met your expectations. Customer satisfaction is our top priority, and we take your concerns very seriously.

  We’ve reviewed our support portal and ticket history and could not find any support requests associated with your account. It’s possible there may have been a miscommunication or a missed opportunity to assist you. Please know that our support team is here to help and strives to respond promptly to all inquiries.

  We would greatly appreciate it if you could provide us with more details about the issues you’re experiencing. This will help us better understand your challenges and work towards a resolution. You can reach out directly through our  SUPPORT CLOUD PORTAL: https://chicago.herzum.com/jira/plugins/servlet/desk/portal/106

  We are also committed to continuously improving our app and ensuring it provides the same high level of performance you’ve come to expect from our Jira DC version. Your feedback is invaluable in helping us achieve this goal.

  Thank you for giving us the opportunity to address your concerns. We look forward to hearing from you and assisting you further.

  Regards,

  Herzum Team

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  STAGIL by catworkx

  Hi Khang Bui,

  Thank you for taking the time to provide feedback on our app. We're sorry to hear that you've experienced issues. To better assist you and address the problems you've encountered, could you please provide more details about the specific issues or challenges you're facing? Your insights will help us improve our app and provide a better experience for you.  We appreciate your feedback and look forward to resolving any issues you may have.

  Regards,

  Herzum Team