Jira Service Desk

The Jira Service Desk app has been retired and incorporated into the standalone Jira Service Desk application. If you're running Jira Server 6.x or earlier, you can download a past version of the app from the list below and manually install it on your server.

Version history

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CollapsedExpanded2.5.9Jira Server 6.4 - 6.4.112015-10-13bug fix
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Version 2.5.9 • Released 2015-10-13 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+2.5.9+Release+Notes
CollapsedExpanded2.5.8Jira Server 6.4 - 6.4.112015-09-25Bug fix release
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Version 2.5.8 • Released 2015-09-25 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5.8 Release Notes
CollapsedExpanded2.5.6Jira Server 6.4 - 6.4.112015-09-08Bug fix release
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Version 2.5.6 • Released 2015-09-08 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5.6 Release Notes
CollapsedExpanded2.5.4Jira Server 6.4 - 6.4.112015-08-21Bug fix release
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Version 2.5.4 • Released 2015-08-21 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5.4 Release Notes
CollapsedExpanded2.5.3Jira Server 6.4 - 6.4.112015-08-11Bug fix release
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Version 2.5.3 • Released 2015-08-11 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5.3 Release Notes
CollapsedExpanded2.5.2Jira Server 6.4 - 6.4.112015-07-24Bug fix release
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Version 2.5.2 • Released 2015-07-24 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5.2 Release Notes
CollapsedExpanded2.5.0Jira Server 6.4 - 6.4.112015-06-15Advanced portal customizations, more in-depth reporting, and live queue updates
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Version 2.5.0 • Released 2015-06-15 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.5 Release Notes.
CollapsedExpanded2.4.3Jira Server 6.4 - 6.4.112015-06-01Bug fix release
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Version 2.4.3 • Released 2015-06-01 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.4.3 Release Notes
CollapsedExpanded2.4.2Jira Server 6.4 - 6.4.112015-05-18Bug fix release
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Version 2.4.2 • Released 2015-05-18 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.4.2 Release Notes
CollapsedExpanded2.4.1Jira Server 6.4 - 6.4.112015-04-24Introducing automation rules, live queue updates, and a new wiki editor toolbar
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Version 2.4.1 • Released 2015-04-24 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.4 Release Notes
CollapsedExpanded2.3.6Jira Server 6.3.8 - 6.4.112015-04-21Bug fix release
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Version 2.3.6 • Released 2015-04-21 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3.6 Release Notes
CollapsedExpanded2.3.5Jira Server 6.3.8 - 6.4.112015-04-07Bug fix release
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Version 2.3.5 • Released 2015-04-07 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3.5 Release Notes
CollapsedExpanded2.3.4Jira Server 6.3.8 - 6.4.112015-03-23Bug fix release
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Version 2.3.4 • Released 2015-03-23 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3.4 Release Notes
CollapsedExpanded2.3.3Jira Server 6.3.8 - 6.4.112015-03-09Bug fix release
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Version 2.3.3 • Released 2015-03-09 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3.3 Release Notes
CollapsedExpanded2.3.2Jira Server 6.3.8 - 6.4.112015-03-02Bug fix version
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Version 2.3.2 • Released 2015-03-02 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3.2 Release Notes
CollapsedExpanded2.3.0Jira Server 6.3.8 - 6.4.112015-02-24Improvements to email channel, request participants, and customer invitations
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Version 2.3.0 • Released 2015-02-24 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.3 Release Notes
CollapsedExpanded2.2.1Jira Server 6.3.8 - 6.3.152015-02-12Bug fix release
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Version 2.2.1 • Released 2015-02-12 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.2.1 Release Notes
CollapsedExpanded2.2.0Jira Server 6.3.8 - 6.3.152015-01-122.2 improves global portal and allow multiple customers participate in a request
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Version 2.2.0 • Released 2015-01-12 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.2 Release Notes
CollapsedExpanded2.1.2Jira Server 6.3.8 - 6.3.152015-01-12Bug fix release
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Version 2.1.2 • Released 2015-01-12 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.1.2 Release Notes
CollapsedExpanded2.1.1Jira Server 6.3.8 - 6.3.152014-11-21Bug fix release
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Version 2.1.1 • Released 2014-11-21 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.1.1 Release Notes
CollapsedExpanded2.1Jira Server 6.3.8 - 6.3.152014-11-052.1 introduces new features to help agents work on issues more easily.
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Version 2.1 • Released 2014-11-05 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.1 introduces new features to help agents work on issues more easily. In addition, navigation on the global portal has been improved as well.

These changes include:
- Raise requests on behalf of your customers on the Customer Portal
- Edit request types
- Improved navigation on the Customer Portal
See the release notes for full details: Jira Service Desk 2.1 Release Notes
CollapsedExpanded2.0.4Jira Server 6.3.5 - 6.3.152014-11-03Bug fix release
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Version 2.0.4 • Released 2014-11-03 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.0.4 Release Notes
CollapsedExpanded2.0.3Jira Server 6.3.5 - 6.3.152014-10-17Bug fix release
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Version 2.0.3 • Released 2014-10-17 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 2.0.3 Release Notes
CollapsedExpanded2.0.2Jira Server 6.3.5 - 6.3.152014-09-09New pricing model: pay by agents and free for your customers
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Version 2.0.2 • Released 2014-09-09 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
In Jira Service Desk 2.0, we've heard your feedback on our previous pricing, and we've updated it:
- New pricing model. Get started with three agents at $20 per month with unlimited free customers.
- Email requests. Manage all your customer requests in the same queue – whether they were created from the customer portal or by email.
- Agent workload. Get a high-level overview of how many issues each agent has in progress, and make sure no one is slammed with work.
- Central portal. View and access easily all your organization's portals.
- New set-up experience. Let us guide you through Jira Service Desk's setup in about 10 minutes.
For more details see the 2.0 release notes
CollapsedExpanded1.2.7Jira Server 6.0 - 6.3.152014-09-09Bug fix release
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Version 1.2.7 • Released 2014-09-09 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 1.2.7 Release Notes
CollapsedExpanded1.2.6.1Jira Server 6.0 - 6.3.152014-06-04Bug fix release
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Version 1.2.6.1 • Released 2014-06-04 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 1.2.6 Release Notes
CollapsedExpanded1.2.5Jira Server 6.0 - 6.2.72014-04-06Bundle Atlassian analytics
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Version 1.2.5 • Released 2014-04-06 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Jira Service Desk 1.2.5 Release Notes
CollapsedExpanded1.2.4Jira Server 6.0 - 6.2.72014-03-31Bug fix release
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Version 1.2.4 • Released 2014-03-31 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+1.2.4+Release+Notes
CollapsedExpanded1.2.1Jira Server 6.0 - 6.2.72014-03-14Bug fix release
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Version 1.2.1 • Released 2014-03-14 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
List of issues fixed in this release
CollapsedExpanded1.2.0.2Jira Server 6.0 - 6.2.72014-02-12Bug fix release
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Version 1.2.0.2 • Released 2014-02-12 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.2.0.1Jira Server 6.0 - 6.2.72014-02-11Critical bug fix
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Version 1.2.0.1 • Released 2014-02-11 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.2.0Jira Server 6.0 - 6.2.72014-02-10The 1.2 release brings a better customer experience and sub-hour SLAs
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Version 1.2.0 • Released 2014-02-10 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release
In Jira Service Desk 1.2, we're making it easy to show your customers exactly what they need to see and nothing more:

Direct login to the customer portal
self-service profile and password update
granular permission management
and sub-hour SLAs.

For more details see the 1.2 release notes
Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.1.6Jira Server 6.0 - 6.1.92013-12-18Minor bug fixes
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Version 1.1.6 • Released 2013-12-18 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release

You can now set Service Desk to be your default home page using the "My Jira Home" feature.

Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.1.4Jira Server 6.0 - 6.1.92013-12-04Bug fixes and speed optimizations
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Version 1.1.4 • Released 2013-12-04 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release

A faster, snappier Customer Portal.

Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.1.1Jira Server 5.2 - 6.1.92013-11-18Release containing critical bug fixes for 1.1
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Version 1.1.1 • Released 2013-11-18 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release

This is a bug fix release to fix two critical issues. Please upgrade if you are using Service Desk 1.1
CollapsedExpanded1.1Jira Server 5.2 - 6.1.92013-11-18The 1.1 release brings SLA calendars, internationalization and request groups
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Version 1.1 • Released 2013-11-18 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release
Working hour calendars for SLAs
Request groups
Internationalization (in addition to English, Jira Service Desk is now available in Spanish, French, German, and Japanese)

For more details see the 1.1 release notes
Fixed in this release

List of issues fixed in this release
CollapsedExpanded1.0.4Jira Server 5.2 - 6.1.92013-11-08Minor bug fixes
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Version 1.0.4 • Released 2013-11-08 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
Fixed in this release

List of bugs fixed in 1.0.4
CollapsedExpanded1.0.3Jira Server 5.2 - 6.1.92013-10-28Minor bug fixes
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Version 1.0.3 • Released 2013-10-28 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release
Queues can use Order By in basic JQL mode
Fixed in this release

List of issues fixed in 1.0.3
CollapsedExpanded1.0Jira Server 5.2 - 6.1.92013-10-02The 1.0 release puts the power of Jira in the hands of your service desk team
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Version 1.0 • Released 2013-10-02 • Supported By Atlassian • Paid via Atlassian • Atlassian Closed-Source
New in this release

Jira Service Desk is a Jira add-on that can turn Jira into a fully-featured service desk for IT teams. Out of the box features include request forms designed for the most common types of IT requests and workflows, as well as JQL-based reports for tracking your team's progress.