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Support
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To learn more about the app, you should:
Read the documentation.
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App Description
Incident Management
Raise incidents to restore normal service as quickly as possible in order to minimize any adverse impact on business operations. Incidents are prioritized according to urgency and business impact.
Problem Management
Involves root-cause analysis to determine and resolve the cause of incidents, proactive activities to detect and prevent future problems/incidents and a Known Error sub-process to allow quicker diagnosis and resolution.
Change Management
Enabling changes to be implemented with minimum disruption to IT service, ensuring they are recorded, evaluated, authorised, prioritised, scheduled, tested, implemented, documented and reviewed in a controlled manner.
More details
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Incident/RequestProblemChange/Release
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Version History
This app has: