1,428
Customers have installed this app in at least 1,428 active instances.
1,428
Customers have installed this app in at least 1,428 active instances.
    by CprimeTop Vendor
    Cprime is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Cloud, Jira Server 7.2.0 - 7.12.3 and more versions
    Versions available for Jira Server 5.0 - 7.1.10
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Service Desk app showing ticket duration by assignees and / or statuses

    Service Desk app showing ticket duration by assignees and / or statuses

    Service Desk app showing ticket duration by assignees and / or statuses

    Monitor issue duration in real time

    View total time in the specified status

    Reporting on issue history statistics

    Gather real time statistics by assignees and statuses. Easily track how long the issue was in a certain status, time spent, and who was working on it.

    Configurable report setups helps you manage which data you are interested in monitoring to optimize your issue history reporting.

    Use special project reports to monitor statistics by status or user, and time spent on each ticket. Perfect for SLA management.

    Monitor issue duration in real time

    View total time in the specified status

    Reporting on issue history statistics

    Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.

    Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).

    Use special project reports to monitor statistics by users and time spent on tickets.

    More details

    Issue History Collector for Jira cloud helps Project Managers and Stakeholders track issues easily and monitor how much time team members are spending on a request. You can monitor time QA logged on testing, Development – on building out a new feature, and Support – on closing out a client request so you can improve productivity.

    Key features

    • View issue stats for the specified statuses and users, monitor ticket age in real time
    • Configurable reports to filter your ticket data
    • A dedicated report to see issue progress grouped by statuses tailored to your needs
    • Comprehensive view by assignees to monitor who and how long was working on the ticket

    Main use cases

    • Track the amount of time that the ticket was in each of the statuses
    • Monitor time spent on the ticket by each assignee
    • Report on the ticket progress to identify roadblocks

    We will be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!

    More details

    Issue History Collector is a Service Desk app that enables you to view issues duration by assignees and / or statuses.

    Key features

    • Statistics tabs to monitor and track issues in specified statuses and users
    • Calculated custom field to show how long a problem was in a particular status
    • Project reports to see issue progress

    Main use cases

    • Track the amount of time the issue date was shifted from the due date
    • Comment on each change for a better tracking on the issue progress
    • See percentage that an issue was assigned to a certain user or stayed in a particular status

    Reviews for cloud

    (27)
    Sign in to write a review
    by GustavoG on 2017-06-28
    Hi, this is just to let you know that the link to the documentation is broken (https://bitbucket.org/amarkelov/andreymarkelov-atlas-plugins-datacollector/wiki/Home).
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Hany Hassan on 2017-05-18
    Kindly I want to know if that tool breaks down time spent in each single state if that happened multiple times or just shows an aggregated value of total duration in a status ?
    Was this review helpful?YesNo
    by evgeniy russkikh on 2017-02-16
    Please keep update. Its really good Plugin
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by BarışG on 2017-01-27
    we want to use this plugin, it seems very usefull for us. but our JIRA version is 7.3.0. Please keep updating this plugin to this latest version of JIRA :(
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Done

    by Erra Asmuni on 2016-05-24
    Hi, if Im updating this to the JIRA version 7.0.10. it is compatible? Anyone can help me with this or any all of you had experience with this? Thanks.
    Was this review helpful?YesNo

    Reviews for server

    (27)
    Sign in to write a review
    by le ma on 2018-09-26
    Hello, Great Plugin! And could you support rest api ?
    Was this review helpful?YesNo
    by Jaramiah [Administrator] on 2018-07-10
    Very useful plug-in! Is there an ETA for making the time format configurable? When generating the Issue History report, I'd like to show all times in seconds so that we can aggregate the data more easily. The current nnd nnm nns makes that very difficult. Thanks!
    Was this review helpful?YesNo
    Cprime

    Hi Jaramiah,

    No ETA yet but we do have it high up in our backlog. Thank you for your kind review, and should you have more ideas / feedback on the plugin, please do not hesitate to let us know - we're just one click away!

    Cheers!Products Team

    by Nikos Raptis on 2018-06-28
    Very good plugin! Helps me with Kanban to produce statistics for Cycle and Lead Time! One request please! In the GROUP BY is it possible to add Issue Type? It's very critical to distinguish the statistics between types of jira tickets!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Hi Nikos,

    Thank you for the review. Good feedback on the ticket types, we've added it to our backlog.

    Regards,Products Team

    by Tim Hailey on 2018-05-18
    I was so pleased to find this plugin, until I found out that the plugin calculates Total Time as the current time, even after the user has Closed a ticket. This makes absolutely no sense. How can anyone get a correct delta of time between Open and Closed states, if the plugin keeps calculating Total Time even after the ticket has been closed for 30 days? That makes no sense at all. A Closed status should not show the current time since the issue is done and is in a finite state,
    Was this review helpful?YesNo
    Cprime

    Hi Tim,

    This is an intended behavior as there are cases when this behavior is needed. We have also emailed you with the detailed explanation as to why this is done so.

    Regards,cPrime

    by Nir Brown on 2018-04-17
    Very good plugin, there is no way to show average time in status in the reports ?
    Was this review helpful?YesNo
    Cprime

    Hi Nir,

    Thank you for the feedback. This feature is in our backlog actually, stay tuned for updates.

    Cheers!

    Reviews for Data Center

    (27)
    Sign in to write a review
    by GustavoG on 2017-06-28
    Hi, this is just to let you know that the link to the documentation is broken (https://bitbucket.org/amarkelov/andreymarkelov-atlas-plugins-datacollector/wiki/Home).
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Hany Hassan on 2017-05-18
    Kindly I want to know if that tool breaks down time spent in each single state if that happened multiple times or just shows an aggregated value of total duration in a status ?
    Was this review helpful?YesNo
    by evgeniy russkikh on 2017-02-16
    Please keep update. Its really good Plugin
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by BarışG on 2017-01-27
    we want to use this plugin, it seems very usefull for us. but our JIRA version is 7.3.0. Please keep updating this plugin to this latest version of JIRA :(
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Done

    by Erra Asmuni on 2016-05-24
    Hi, if Im updating this to the JIRA version 7.0.10. it is compatible? Anyone can help me with this or any all of you had experience with this? Thanks.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $1.25
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.50
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Cprime provides support for this app.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-09-04

    Summary

    Jira cloud users rejoice! Issue History Collector is now available for you.

    Details

    Now all Jira cloud users can take advantage of using Issue History Collector to monitor how much time the team members are spending on a request with Issue History Collector for Jira cloud. Our cloud users can now enjoy the ability to track the amount of time the issue was in each of the statuses, monitor time spent on this ticket by each assignee and get comprehensive reporting on issue age statistics.

    We will be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!

    Versions

    Version 1.3.9 Jira Server 7.2.0 - 7.12.3 Released 2018-07-16

    Summary

    Compatibility update

    Details

    With the 1.3.9 version, we have verified compatibility with Jira 7.11 and 7.12

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue History Collector via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Issue History Collector versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue History Collector.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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