Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state
Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state
Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state
Monitor issue duration in real time
View total time in the specified status
Reporting on issue history statistics
Gather real time statistics by assignees and statuses. Easily track how long the issue was in a certain status, time spent, and who was working on it.
Configurable report setups helps you manage which data you are interested in monitoring to optimize your issue history reporting.
Use special project reports to monitor statistics by status or user, and time spent on each ticket. Perfect for SLA management.
Monitor issue duration in real time
View total time in the specified status
Set up custom calendars for your teams
Leverage tabs with real time statistics by assignees and statuses and easily track how long the issue was in a certain status and who was working on it the most.
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Now, teams can use custom calendars to count their productive hours only without having to move the ticket to On hold or make any other changes in their workflow thus ensuring correct data for their SLAs.
Monitor issue duration in real time
View total time in the specified status
Set up custom calendars for your teams
Leverage tabs with real time statistics by assignees and statuses and easily track how long the issue was in a certain status and who was working on it the most.
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Now, teams can use custom calendars to count their productive hours only without having to move the ticket to On hold or make any other changes in their workflow thus ensuring correct data for their SLAs.
More details
Issue History Collector for Jira cloud helps Project Managers and Stakeholders track issues easily and monitor how much time team members are spending on a request. You can monitor time QA logged on testing, Development – on building out a new feature, and Support – on closing out a client request so you can improve productivity.
Key features
- View issue stats for the specified statuses and users, monitor ticket age in real time
- Configurable reports to filter your ticket data
- A dedicated report to see issue progress grouped by statuses tailored to your needs
- Comprehensive view by assignees to monitor who and how long was working on the ticket
Main use cases
- Track the amount of time that the ticket was in each of the statuses
- Monitor time spent on the ticket by each assignee
- Report on the ticket progress to identify roadblocks
We will be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!
More details
Issue History Collector is a Service Desk app that enables you to view issues duration by assignees and / or statuses.
Key features
- Ticket statistics for the specified statuses and broken down by each assignee
- Calculated custom field to view ticket duration for the specified statuses
- Real time indication when an SLA threshold was breached
- Custom time zone, working hours, and holidays to ensure only productive time is accounted for and there's no confusion across the globe
- Custom setup for each separate team
- Project reports to monitor issue progress
Main use cases
- Monitor in which statuses the ticket is sitting the longest
- Track who spends the most time on the ticket
- Ensure correct data by tracking working time only
- Enforce better SLAs with customizable SLA thresholds
- Report on ticket statistics by assignees and statuses
More details
Issue History Collector is a Service Desk app that enables you to view issues duration by assignees and / or statuses.
Key features
- Ticket statistics for the specified statuses and broken down by each assignee
- Calculated custom field to view ticket duration for the specified statuses
- Real time indication when an SLA threshold was breached
- Custom time zone, working hours, and holidays to ensure only productive time is accounted for and there's no confusion across the globe
- Custom setup for each separate team
- Project reports to monitor issue progress
Main use cases
- Monitor in which statuses the ticket is sitting the longest
- Track who spends the most time on the ticket
- Ensure correct data by tracking working time only
- Enforce better SLAs with customizable SLA thresholds
- Report on ticket statistics by assignees and statuses
Reviews for cloud
(28)Sign in to write a review
Thanks so much, John! Glad to hear our simplicity is making a difference! Reach out if you have any features suggestions or need any assistance at products@cprime.com. Cheers!
Thanks, Roberto! We think you're awesome too. :)
Try this please:
https://confluence.cprime.io/display/CADS/Issue+History+Collector
Reviews for server
(28)Sign in to write a review
Hi Kleber,
Thank you for your review, and the working hours feature is actually in the works! Stay tuned as we plan to release it soon.
Cheers!
Cprime team
Thank you! We do have this in our backlog but not for the nearest quarter so can't provide any ETA at the moment.
Hi Jaramiah,
No ETA yet but we do have it high up in our backlog. Thank you for your kind review, and should you have more ideas / feedback on the plugin, please do not hesitate to let us know - we're just one click away!
Cheers!Products Team
Hi Nikos,
Thank you for the review. Good feedback on the ticket types, we've added it to our backlog.
Regards,Products Team
Hi Nir,
Thank you for the feedback. This feature is in our backlog actually, stay tuned for updates.
Cheers!
Reviews for Data Center
(28)Sign in to write a reviewTry this please:
https://confluence.cprime.io/display/CADS/Issue+History+Collector
Done
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$15 | 50 users$30 | 100 users$60 | 250 users$130 | 500 & upAdditional pricing details |
| 50 users$100/year | 100 users$200/year | 250 users$350/year | 500 users$525/year | 750 users$700/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Cprime is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Cprime is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Cprime is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-04-26
Summary
Configurable Total Time in Status panel, SLAs
Details
Meet the SLAs feature!
Now you can set the SLAs for your tickets and specify ticket statuses that you want to track. Once configured, you see the ticket duration on the Total Time in Status panel. If the SLA limit is breached, the time turns red for a better visibility that an action should be taken.
We have also introduced several enhancements and bug fixes:
- Now there’s a comprehensive message on the Reports page when there is no data to display.
- You can now select more than one month for the report data.
- Minor UI enhancements
Versions
Version 2.1.0-jira8 • Jira Server 8.0.0 - 8.2.4 • Released 2019-07-02
Summary
Introducing working hours! UI enhancements and bug fixing
Details
In this release we have added the following features and enhancements:
Versions
Version 2.1.0-jira8 • Jira Data Center 8.0.0 - 8.2.4 • Released 2019-07-02
Summary
Introducing working hours! UI enhancements and bug fixing
Details
In this release we have added the following features and enhancements:
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Issue History Collector via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Issue History Collector. You're prompted to log into MyAtlassian. Issue History Collector begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Issue History Collector versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Issue History Collector.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Issue History Collector via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Issue History Collector. You're prompted to log into MyAtlassian. Issue History Collector begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Issue History Collector versions compatible with your instance, you can look through our version history page.
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