1,577
Customers have installed this app in at least 1,577 active instances.
1,577
Customers have installed this app in at least 1,577 active instances.
1,577
Customers have installed this app in at least 1,577 active instances.
    by CprimeTop Vendor
    Cprime is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 8.0.0 - 8.2.2, Jira Data Center 8.0.0 - 8.2.2 and more versions
    Versions available for Jira Server 5.0 - 7.13.4
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Cprime supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state

    Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state

    Jira Service Desk app showing issue history duration reports by assignees, statuses and time spent in a workflow by state

    Monitor issue duration in real time

    View total time in the specified status

    Reporting on issue history statistics

    Gather real time statistics by assignees and statuses. Easily track how long the issue was in a certain status, time spent, and who was working on it.

    Configurable report setups helps you manage which data you are interested in monitoring to optimize your issue history reporting.

    Use special project reports to monitor statistics by status or user, and time spent on each ticket. Perfect for SLA management.

    Monitor issue duration in real time

    View total time in the specified status

    Reporting on issue history statistics

    Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.

    Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).

    Use special project reports to monitor statistics by users and time spent on tickets.

    Monitor issue duration in real time

    View total time in the specified status

    Reporting on issue history statistics

    Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.

    Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).

    Use special project reports to monitor statistics by users and time spent on tickets.

    More details

    Issue History Collector for Jira cloud helps Project Managers and Stakeholders track issues easily and monitor how much time team members are spending on a request. You can monitor time QA logged on testing, Development – on building out a new feature, and Support – on closing out a client request so you can improve productivity.

    Key features

    • View issue stats for the specified statuses and users, monitor ticket age in real time
    • Configurable reports to filter your ticket data
    • A dedicated report to see issue progress grouped by statuses tailored to your needs
    • Comprehensive view by assignees to monitor who and how long was working on the ticket

    Main use cases

    • Track the amount of time that the ticket was in each of the statuses
    • Monitor time spent on the ticket by each assignee
    • Report on the ticket progress to identify roadblocks

    We will be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!

    More details

    Issue History Collector is a Service Desk app that enables you to view issues duration by assignees and / or statuses.

    Key features

    • Statistics tabs to monitor and track issues in specified statuses and users
    • Calculated custom field to show how long a problem was in a particular status
    • Project reports to see issue progress

    Main use cases

    • Track the amount of time the issue date was shifted from the due date
    • Comment on each change for a better tracking on the issue progress
    • See percentage that an issue was assigned to a certain user or stayed in a particular status

    More details

    Issue History Collector is a Service Desk app that enables you to view issues duration by assignees and / or statuses.

    Key features

    • Statistics tabs to monitor and track issues in specified statuses and users
    • Calculated custom field to show how long a problem was in a particular status
    • Project reports to see issue progress

    Main use cases

    • Track the amount of time the issue date was shifted from the due date
    • Comment on each change for a better tracking on the issue progress
    • See percentage that an issue was assigned to a certain user or stayed in a particular status

    Reviews for cloud

    (28)
    Sign in to write a review
    by John Monczewski on 2019-03-28
    We wanted a way to track the amount of time an issue was in different status' and found this to be a simple and very good application to use. They also provided excellent support in answering all my questions. Great to work with them.
    Was this review helpful?YesNo
    Cprime

    Thanks so much, John! Glad to hear our simplicity is making a difference! Reach out if you have any features suggestions or need any assistance at products@cprime.com. Cheers!

    by Roberto Carlos García on 2019-03-14
    Simple and the best, if you only care about have the time monitored and reports or something else, this is the right tool for you. I spend money and time on others. And this is free for the Server verion, awesome.
    Was this review helpful?YesNo
    Cprime

    Thanks, Roberto! We think you're awesome too. :)

    by Gustavo Chaves on 2017-06-28
    Hi, this is just to let you know that the link to the documentation is broken (https://bitbucket.org/amarkelov/andreymarkelov-atlas-plugins-datacollector/wiki/Home).
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Try this please:

    https://confluence.cprime.io/display/CADS/Issue+History+Collector

    by Hany Hassan on 2017-05-18
    Kindly I want to know if that tool breaks down time spent in each single state if that happened multiple times or just shows an aggregated value of total duration in a status ?
    Was this review helpful?YesNo
    by evgeniy russkikh on 2017-02-16
    Please keep update. Its really good Plugin
    2 out of 2 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (28)
    Sign in to write a review
    by Kleber Fonseca on 2019-02-11
    Great Plugin. When will it be possible to configure time with working-time (8h/day, Sat/Sun, Holiday)? tks!
    Was this review helpful?YesNo
    Cprime

    Hi Kleber,

    Thank you for your review, and the working hours feature is actually in the works! Stay tuned as we plan to release it soon.

    Cheers!

    Cprime team

    by le ma on 2018-09-26
    Hello, Great Plugin! And could you support rest api ?
    Was this review helpful?YesNo
    Cprime

    Thank you! We do have this in our backlog but not for the nearest quarter so can't provide any ETA at the moment.

    by Jaramiah [Administrator] on 2018-07-10
    Very useful plug-in! Is there an ETA for making the time format configurable? When generating the Issue History report, I'd like to show all times in seconds so that we can aggregate the data more easily. The current nnd nnm nns makes that very difficult. Thanks!
    Was this review helpful?YesNo
    Cprime

    Hi Jaramiah,

    No ETA yet but we do have it high up in our backlog. Thank you for your kind review, and should you have more ideas / feedback on the plugin, please do not hesitate to let us know - we're just one click away!

    Cheers!Products Team

    by Nikos Raptis on 2018-06-28
    Very good plugin! Helps me with Kanban to produce statistics for Cycle and Lead Time! One request please! In the GROUP BY is it possible to add Issue Type? It's very critical to distinguish the statistics between types of jira tickets!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Hi Nikos,

    Thank you for the review. Good feedback on the ticket types, we've added it to our backlog.

    Regards,Products Team

    by Nir Brown on 2018-04-17
    Very good plugin, there is no way to show average time in status in the reports ?
    Was this review helpful?YesNo
    Cprime

    Hi Nir,

    Thank you for the feedback. This feature is in our backlog actually, stay tuned for updates.

    Cheers!

    Reviews for Data Center

    (28)
    Sign in to write a review
    by Gustavo Chaves on 2017-06-28
    Hi, this is just to let you know that the link to the documentation is broken (https://bitbucket.org/amarkelov/andreymarkelov-atlas-plugins-datacollector/wiki/Home).
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Try this please:

    https://confluence.cprime.io/display/CADS/Issue+History+Collector

    by Hany Hassan on 2017-05-18
    Kindly I want to know if that tool breaks down time spent in each single state if that happened multiple times or just shows an aggregated value of total duration in a status ?
    Was this review helpful?YesNo
    by evgeniy russkikh on 2017-02-16
    Please keep update. Its really good Plugin
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by BarışG on 2017-01-27
    we want to use this plugin, it seems very usefull for us. but our JIRA version is 7.3.0. Please keep updating this plugin to this latest version of JIRA :(
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Cprime

    Done

    by Erra Asmuni on 2016-05-24
    Hi, if Im updating this to the JIRA version 7.0.10. it is compatible? Anyone can help me with this or any all of you had experience with this? Thanks.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1550 users$30100 users$60250 users$130500 & upAdditional pricing details
    50 users$100/year100 users$200/year250 users$350/year500 users$525/year750 users$700/year1000 & upAdditional pricing details
    Up to 10 users
    $1.25
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $0.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Cprime is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-04-26

    Summary

    Configurable Total Time in Status panel, SLAs

    Details

    Meet the SLAs feature!

    Now you can set the SLAs for your tickets and specify ticket statuses that you want to track. Once configured, you see the ticket duration on the Total Time in Status panel. If the SLA limit is breached, the time turns red for a better visibility that an action should be taken.

    We have also introduced several enhancements and bug fixes:

    • Now there’s a comprehensive message on the Reports page when there is no data to display.
    • You can now select more than one month for the report data.
    • Minor UI enhancements

    Versions

    Version 2.0.2-jira8 Jira Server 8.0.0 - 8.2.2 Released 2019-06-21

    Summary

    Compatibility update

    Details

    In this version of the app we have verified compatibility with Jira 8.2.2.

    Versions

    Version 2.0.2-jira8 Jira Data Center 8.0.0 - 8.2.2 Released 2019-06-18

    Summary

    Data Center approved version

    Details

    Atlassian has reviewed the performance testing results from the Issue History Collector and has approved it to run on Data Center.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue History Collector via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue History Collector. You're prompted to log into MyAtlassian. Issue History Collector begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue History Collector versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Issue History Collector.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Issue History Collector via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue History Collector. You're prompted to log into MyAtlassian. Issue History Collector begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue History Collector versions compatible with your instance, you can look through our version history page.

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