Meet the SLAs feature!
Now you can set the SLAs for your tickets and specify ticket statuses that you want to track. Once configured, you see the ticket duration on the Total Time in Status panel. If the SLA limit is breached, the time turns red for a better visibility that an action should be taken.
We have also introduced several enhancements and bug fixes:
- Now there’s a comprehensive message on the Reports page when there is no data to display.
- You can now select more than one month for the report data.
- Minor UI enhancements