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We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appJira ticket tracking & monitoring, bug tracking, export ticket history, project statistics, see history of issues
Monitor issue duration in real time
Leverage tabs with real time statistics by assignees and statuses and easily track how long the issue was in a certain status and who was working on it the most.
View total time in the specified status
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Set up custom calendars for your teams
Now, teams can use custom calendars to count their productive hours only without having to move the ticket to On hold or make any other changes in their workflow thus ensuring correct data for their SLAs.
Supporting media
More details
Issue History Collector enables you to view issues duration by assignees and / or statuses.
Key features
- Ticket statistics for the specified statuses and broken down by each assignee
- Calculated custom field to view ticket duration for the specified statuses
- Real time indication when an SLA threshold was breached
- Custom time zone, working hours, and holidays to ensure only productive time is accounted for and there's no confusion across the globe
- Custom setup for each separate team
- Project reports to monitor issue progress
Main use cases
- Monitor in which statuses the ticket is sitting the longest
- Track who spends the most time on the ticket
- Ensure correct data by tracking working time only
- Enforce better SLAs with customizable SLA thresholds
- Report on ticket statistics by assignees and statuses
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.