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    by AdaptavistAtlassian Verified
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    for Jira Server 7.0.0 - 7.10.1 and more versions
    Versions available for Jira Server 5.0 - 6.4.14
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Adaptavist supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The most popular app for managing Jira changes; migrate project configuration and data in Jira Software and Jira Service Desk

    The most popular app for managing Jira changes; migrate project configuration and data in Jira Software and Jira Service Desk

    Stage, approve, and push Jira changes live

    Export & import Jira Service Desk objects

    Detect import conflicts and load issues

    Project Configurator automates the process of manually copying projects and configurations. Specify whether to export/import only specific configurations or complete projects (configuration and data).

    Safely test changes to internal or customer facing Jira Service Desk projects in a staging environment by exporting and importing Jira Service Desk Projects or configurations.

    Move projects and configurations with confidence knowing that your system will be able handle the import and that there aren't conflicts.

    More details

    Project Configurator for Jira makes handling changes in Jira simple by automating the process of manually copying projects and configurations.

    Popular use cases:

    • Test configurations updates on a staging environment before pushing them to production.
    • Duplicate Jira Software or Jira Service Desk configurations for use in new instances.
    • Split development teams by separating one large Jira instances into two smaller ones.
    • Simulate imports and detect conflicts prior to making any Jira project configuration changes.


    • Extensive Jira Service Desk Support
    • Smart custom field contexts limits custom field configuration to imported projects.
    • Selective export with data and/or configurations for all projects or only specified ones.
    • Support for priority schemes.
    • Impact and dependencies analysis.
    • Ability to display where configuration objects are used and if they will "collide" on import.
    • Ability to transfer dashboards, filters and Agile boards, with rich options to control exports.

    Reviews for cloud

    Sign in to write a review
    by Florian Reichl on 2017-07-04
    Hi after our initial tryouts I have a big question. Is there an API or any access point for automation in your Plugin?
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    by Richard on 2017-03-20
    Excellent response and follow-up for questions and issues. The support team provides detailed analysis and is always there to help. We're still working through our complex migration but it is good to know these guys are there when we need them. Keep it up guys!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Ashley Kim on 2017-01-11
    Hi, Just wanted to let you know that your support email throws an error. Looks like your mailbox is full. support@awnaba.com LMTP error after end of data: 452 4.2.2 <support@awnaba.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded: retry timeout exceeded
    Was this review helpful?YesNo

    Hi Ashley,

    Thank you very much for warning us about this situation. The issue is already fixed.

    Please note that you can also contact our support services via the issue tracker at http://awnaba.atlassian.net. This is a JIRA instance open to the public, so you can create your own account in a few clicks and submit any question or issue.

    Thank you!

    by Jesse Lesperance on 2016-08-30
    Got this addon for the export/import of complete projects. While the import completed and stated attachments and issues had been created, turns out that upon verification, only the project config imported, no attachments or issues were imported despite doing a complete project export.
    1 out of 3 found this review helpful
    Was this review helpful?YesNo

    Import of issues or attachments may have failed due to very different reasons, including inconsistencies in source data. If you contact us by any of our support channels we will be very glad to work with you on this issue.

    by Monali Khadke on 2016-07-12
    Excellent add-on. Reduce lot of efforts
    2 out of 3 found this review helpful
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    Reviews for server

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    by Bruce Reed on 2018-06-08
    Haven't been able to get Project Configurator to export a single Service Desk project cleanly. Always gets tripped up on custom fields. Adaptavist wasn't helpful in suggesting combing logs or looking at the DB to ascertain what field was being flagged since they only report a field ID. In my view, it either works or it doesn't. Don't need to debug a developer's bugs.
    Was this review helpful?YesNo

    We're very sorry to hear you're having trouble with Project Configurator and Jira Service Desk. Unfortunately in your case we needed to dig a bit deeper technically to find the root cause, which I can assure you is not the normal experience that customers have with Project Configurator and Service Desk. We will reach out directly to ensure we can find the best possible solution quickly.

    by Mathieu Tourangeau on 2018-05-28
    Excellent support received from the Project Configurator team. We had to merge 3 jira instances witch wasn't a trivial process but we were able to do it using the Project Configurator. We got a lot of issue but most of the time, a clear message is shown and you find out all the little problems you have in you current instance and fixe them one by one. Yes, you will face a lot a little issues but these issues will block in the first 15 min of the process. When the process start for more than 15 min, you will be confident that it will run until the end. At the end, I am confident that I will not lose any data and I have no inconsistancies.
    Was this review helpful?YesNo
    by Eric Salonen on 2018-05-21
    Project Configurator is a must-have for any migration and consolidation project - easy to use and understand with clear logs. In addition to that, the very high class support of Adaptavist guarantees a succesfull migration project!
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    by Ganesha Muni Rajulu on 2018-05-03
    Great tool to be used for project migration and works very well. It has great support team who provide excellent support and work with us closely until any issue resolution. Much appreciated. I recommend this add-on for great tool + excellent professional support with quick turn around.
    Was this review helpful?YesNo

    Hi Ganesha,

    Thanks for your feedback! Please don't hesitate to contact us in the future for any questions or suggestions.

    Kind regards,


    Adaptavist Product Support

    by Andreas Badstuebner on 2018-04-24
    This add-on was already saving me a lot of time during JIRA instance consolidations but is also very useful for the regular reset of our training environment. But also because of the fast and professional provided support I can only recommend this add-on. Well done!
    Was this review helpful?YesNo

    Hi Andreas,

    We are glad to hear Project Configurator is useful for you and you have had a good support experience. Please don't hesitate to contact us in the future for any questions or suggestions.

    Kind regards,


    Adaptavist Product Support


    10 users$1025 users$14050 users$250100 users$400250 users$600500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Adaptavist is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


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    Version 2.3.7-J7 Jira Server 7.0.0 - 7.10.1 Released 2018-06-07


    Compatiblity with Jira 7.10 and some bug fixes



    Bug fixes

    • [PCDEV-720] - Simulations fail on references to a request type that has not been created yet
    • [PCDEV-748] - Better error handling when an Agile board being exported does not have a filter
    • [PCDEV-749] - Export errors are now added to the Jira log
    • [PCDEV-766] - Export form freezes in IE11
    • [PCDEV-770] - Export of JMWE - "Comment On Issue Post Function" fails with Number Format Exception


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Project Configurator for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Project Configurator for Jira. You're prompted to log into MyAtlassian. Project Configurator for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Project Configurator for Jira versions compatible with your instance, you can look through our version history page.

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