Issue Templates for Jira

The templates worked ok for a while, we have been using them for over a year now and you have to keep an eye on them because they can be finnicky. Over the last week, all the sudden our templates stopped working. We cloned them and that seemed to resolve issues for a few hours but now it is creating orphaned child tickets. They have had a blanket "degraded experience" on their status page with no updates for a week now.

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  Deviniti

  Hello Kayla,

  Thank you for the detailed feedback. We’re truly sorry for the disruption this has caused.

  You’re absolutely right - we currently have an ongoing incident listed on our Status Page. We’ve been actively investigating this since January. As of our latest update, we’ve already deployed fixes for the majority of reported issues, and our team is now focused on resolving a few remaining edge cases to ensure full stability. We’ll share another update as soon as more information becomes available.

  We’d really like to look into your specific case, as cloning templates should not result in orphaned tickets. Unfortunately, Marketplace reviews don’t provide Entitlement Numbers, so please reach out to our support team and we’ll be happy to assist directly.

  We truly appreciate you being a long-term customer, and thank you for your patience and understanding while we work to fully resolve this.

  Best Regards,

  Deviniti Support Team

The templates save us a lot of time and improve our consistency. And the customer service is wonderful!

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  Deviniti

  Hello Ryan!

  Thank you so much for the wonderful feedback. It truly means a lot to us 🌍 If there’s ever anything we can help with, please feel free to get in touch!

  Warm regards,

  Deviniti Support Team

Great features, great support!

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  Deviniti

  Hi Jonas,

  Thank you for your feedback! We’re thrilled to hear you’re enjoying the features and that our support has been helpful. We’re always happy to help! :)

  Best regards,

  Deviniti Support Team

Support always responsive and helpful, I recommend.

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  Deviniti

  Hello David,

  Thank you for your kind words and positive feedback. We’re glad to hear that our support team was responsive and helpful. Your recommendation means a lot to us! :)

  Best regards,

  Deviniti Support Team

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  Deviniti

  Hello Calder,

  Thank you for leaving your rating. We’d love to learn what we can improve to fully meet your expectations. Please feel free to reach out to our support team - every piece of feedback is valuable and helps us grow.

  Best regards,

  Deviniti Support Team