101
Customers have installed this app in at least 101 active instances.
101
Customers have installed this app in at least 101 active instances.
    by TeamleadTop Vendor
    Teamlead is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 8.0.0 - 8.2.4, Jira Data Center 8.0.0 - 8.2.4 and more versions
    Versions available for Jira Server 5.1 - 7.13.5
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Teamlead supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Teamlead supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    See Jira with your user’s eyes

    See Jira with your user’s eyes

    See Jira with your user’s eyes

    One click switching

    Switch Permission

    Switch anywhere you want

    Just one click by username to switch into him.

    Decide what group of users can be werewolves.

    Use any place to switch.

    One click switching

    Switch Permission

    Switch anywhere you want

    Just one click by username to switch into him.

    Decide what group of users can be werewolves.

    Use any place to switch.

    More details

    Werewolf for Jira add-on built by Teamlead, Atlassian Gold Solution Partner.

    Sometimes you need to see the problem like user see it. Our add-on allows administrators to switch to any user in one click without knowing login and password.

    Combine with Werewolf for Confluence for absolute control over user’s problems.

    Integrate with Help Desk for Jira for easy support of Jira users.

    Our team is ready to assist you with app’s settings in accordance with your requirements.

    Try our other add-ons: HelpDesk, CRM, Calendar.

    More details

    Werewolf for Jira add-on built by Teamlead, Atlassian Gold Solution Partner.

    Sometimes you need to see the problem like user see it. Our add-on allows administrators to switch to any user in one click without knowing login and password.

    Combine with Werewolf for Confluence for absolute control over user’s problems.

    Integrate with Help Desk for Jira for easy support of Jira users.

    Our team is ready to assist you with app’s settings in accordance with your requirements.

    Try our other add-ons: HelpDesk, CRM, Calendar.

    Reviews for cloud

    (2)
    Sign in to write a review
    by Kubo Qubson Grznarik on 2016-07-14
    Plugin looks very good. I like the pricing structure.
    Was this review helpful?YesNo
    by P on 2015-07-28
    Nice alternative of SU plugin!
    Was this review helpful?YesNo

    Reviews for server

    (2)
    Sign in to write a review
    by Kubo Qubson Grznarik on 2016-07-14
    Plugin looks very good. I like the pricing structure.
    Was this review helpful?YesNo
    by P on 2015-07-28
    Nice alternative of SU plugin!
    Was this review helpful?YesNo

    Reviews for Data Center

    (2)
    Sign in to write a review
    by Kubo Qubson Grznarik on 2016-07-14
    Plugin looks very good. I like the pricing structure.
    Was this review helpful?YesNo
    by P on 2015-07-28
    Nice alternative of SU plugin!
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$13050 users$240100 users$440250 users$880500 & upAdditional pricing details
    50 users$240/year100 users$440/year250 users$880/year500 users$1,320/year750 users$1,560/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Teamlead is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Teamlead is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.5 Jira Server 8.0.0 - 8.2.4 Released 2019-05-10

    Summary

    Jira 8.1 & 8.2 support

    Details

    Jira 8.1, 8.2 support

    Versions

    Version 1.2.6 Jira Data Center 8.0.0 - 8.2.4 Released 2019-06-13

    Summary

    DC compatibility

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Werewolf for Jira - Switch to User (SU) via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Werewolf for Jira - Switch to User (SU). You're prompted to log into MyAtlassian. Werewolf for Jira - Switch to User (SU) begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Werewolf for Jira - Switch to User (SU) versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Werewolf for Jira - Switch to User (SU) via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Werewolf for Jira - Switch to User (SU). You're prompted to log into MyAtlassian. Werewolf for Jira - Switch to User (SU) begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Werewolf for Jira - Switch to User (SU) versions compatible with your instance, you can look through our version history page.

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