Canned Responses Pro Templates for Jira

for Jira Cloud, Jira Server 7.6.0 - 9.2.0, Jira Data Center 7.6.0 - 9.2.0 and more
2,324 installs
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  • Supported
  • Jira Service Management
  • Jira Software
  • Cloud Migration Assistance

Dynamic templates, customizable signatures, and automated actions for efficient service desk teams

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Save Time & Standardize Comms

Create templates for predetermined responses to recurring issues.

You can also create signatures for responses using dynamic user and project data for standardization. Define global, project and personal signatures.

Automated Actions

All templates can trigger an automatic sequence of actions.

Thanking a customer, for example, can automatically close the issue and transition it to “done”. Create automated actions that suit your specific processes.

Valuable Insights for Managers & Teams

Review how agents communicate, check how frequently responses are used, and clean up templates in the Insights Panel.

Make templates available where they’re needed and nowhere else with advanced visibility permissions.

More details

Additional features include:

  • Rich text formatting – links, images, code, etc with no markup needed.
  • Content-aware Macros – for dynamic data from issue ($reporterName$, $issuePriority$, $currentUserName$, $global_signature$ for example).
  • Improved organization – folders and starred templates.
  • Auto-populating Signatures – fully customizable.
  • Advanced permissions and visibility Scopes – at a global, project, group, and personal level with access restrictions too.
  • Power-user features:
    • Quick toolbar for one-click use.
    • Keyboard shortcuts.
    • Browser extension for deep integration with Jira editors.
  • Description field templates – for PMs, Scrum Masters, etc.
  • Legacy Automation support - "Add canned response" action.
  • Backups – Export/Import.
  • Server to Cloud Migration – use built-in Server templates on your Cloud instance.

Suggest features – we love implementing user ideas!

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Certification

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This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Canned Responses Pro Templates for Jira integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application

Gallery

Canned Responses Pro adds an additional comment box to every Jira issue.