674
Customers have installed this app in at least 674 active instances.
674
Customers have installed this app in at least 674 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 6.3 - 7.10.1 and more versions
    Versions available for Jira Server 5.0 - 6.2.7
    Supported
    Spartez supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Spartez supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk

    Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk

    Use macros to generate contextual templates

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Canned Responses allow you to use dynamic macros to generate contextual templates based on commented issue data. List of supported macros.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    Use macros to generate contextual templates

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Canned Responses allow you to use dynamic macros to generate contextual templates based on commented issue data. List of supported macros.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    More details

    Productivity tool for service desk or support teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses triggered by Jira Service Desk actions

    Features

    • Visibility scopes: personal, global and per project
    • Favourites templates (Cloud only)
    • Template auto-completion in all comments fields (or added field on Cloud)
    • Integrates with Jira Service Desk
    • Adds Service Desk Automation "Add canned response" action
    • Macros for issue fields: e.g. reporter, assignee, issue key, current user etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required (Server only)
    • Free for personal templates use (Server only)

    More details

    Productivity tool for service desk or support teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits:

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses

    Features:

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields
    • Integrates with Jira Service Desk, Jira Agile and JEditor
    • Adds "Add canned response" action (Service Desk Automation / Post Workflow Function)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required
    • Free for personal templates use

    Check our new app - Chat for Service Desk with pricing per agent.

    Reviews for cloud

    (38)
    Sign in to write a review
    by Andreas Knecht on 2018-04-23
    Canned responses is a fantastic add-on! Saves us a huge amount of time in support and allows us to provide a much better service to our customers through far more polished and informative answers that we can share in no time! This add-on ins a must for any Jira ServiceDesk! Spartez also provide great support and are very open to suggestions!
    Was this review helpful?YesNo
    by Robyn Lewis on 2018-04-05
    This tool is just what my team needs to make the most of Jira Service Desk for Cloud. The support team was also very helpful in addressing questions to get us going.
    Was this review helpful?YesNo
    by Joey Houy on 2018-03-14
    Very helpful tool, and great support team!
    Was this review helpful?YesNo
    by Adam Leggett on 2018-03-06
    Great product with fast and proactive support!
    Was this review helpful?YesNo
    by Geoffrey Jones on 2017-11-08
    This is a very handy add-on for support teams. I have emailed questions twice now and have found the vendor's support to be outstanding.
    Was this review helpful?YesNo

    Reviews for server

    (38)
    Sign in to write a review
    by Bulanov Maxim on 2018-06-08
    Great and very useful add-on. Quick and good support.
    Was this review helpful?YesNo
    by Dan Tombs on 2018-05-21
    We use this heavily within our different support channels. It speeds up the whole process as well as giving us uniformity with our language to customers. We have recently automated our whole service desk experience and Canned responses made it that little bit simpler
    Was this review helpful?YesNo
    by it@top-itservices.com on 2018-01-15
    Good product! Democratizes (if wanted) the creation among support personal. Had a quastion and alsmost immediateley got a response from the chat-app on their homepage. Textbook-support and no problems so far with the product (in testing for about 9 months).
    Was this review helpful?YesNo
    by John McCormack on 2017-11-06
    This product is great but i wanted to highlight here how good the support is. I ran into a very odd issue around the interaction between this plugin and another that I use. Spartez picked up my query and responded very quickly, then provided a hot fix within about an hour. Amazing service.
    Was this review helpful?YesNo
    by Stefan Bittner on 2017-09-18
    We use this Add-On in our Support-Team for quick responses to our customers. It has all the functionality you need for this. I also needed to use a custom User-Picker in our form which was not supported in the actual version and the Spartez-Support delivered it at the same day! Fantastic! This is really the support that gets over the top and I really appreciated this mega-quick reaction.
    Was this review helpful?YesNo

    Pricing

    10 users$1025 users$20050 users$400100 users$800250 users$1200500 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.25
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Spartez is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Spartez is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-05-24

    Summary

    Update EULA and Privacy Policy

    Details

    If you have any Qs, kindly send them to support@spartez.com.

    Versions

    Version 2.7.3 Jira Server 6.3 - 7.10.1 Released 2018-06-08

    Summary

    Support for remote links, Update EULA and Privacy Policy (GDPR), DB problems fix

    Details

    We support macros for remote links to Confluence, remote Jira and plain web pages - see Documentation.

    This version should also fix some more database migration problems, including issues specific to MS SQL and migration of inconsistent data.

    We would like to take this opportunity to inform you that we revised our EULA and published our Privacy Policy to answer any GDPR concerns - nothing really changed, but please review those if you are worried about GDPR compliance.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Canned Responses Pro for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses Pro for Jira. You're prompted to log into MyAtlassian. Canned Responses Pro for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Canned Responses Pro for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Canned Responses Pro for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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