Free app
OVERALL RATINGS
INSTALLS
2
SUPPORT
- Unsupported
TRUST SIGNALS
Key highlights of the appEN: Show your SLA targets and status to customers, right inside the JSM portal request
More details
Service SLAs for Customer Portal brings SLA transparency to your Jira Service Management customer portal. It adds a panel to each portal request — right below the standard fields (Status, Request type, Shared with) — showing the SLAs that matter, like Time to first response and Time to resolution.
Highlights:
• Clear status at a glance with a color-graded progress bar (green to red) and time left or time overdue
• Per-project control: show all SLAs, only selected ones, or none — hidden by default until an admin enables it
• Automatic language: Portuguese for pt users, English for everyone else
• Runs on Atlassian: built entirely on Forge, no external servers, no data egress
• Free — no user tiers, no hidden costs
Give requesters clear visibility of your service commitments without switching tools, and reduce "what's the status?" follow-ups.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
SLA Customer – SLAs in the Customer Portal integrates with your Atlassian app
Version information
Version 2.21.0•for Jira Cloud
- Release date
- Aug 22nd 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial